Customer Service Specialist
Resume:
SUSAN M. COLON
CERTIFICATIONS
Notary Public
Texas certified by NNA
Expires: May 22, 2025
EDUCATION
BBA Marketing
Business
Texas Tech University
SKILLS
Process Improvement
Contracts & Negotiations
Improving Efficiency
Reducing Costs
Resource Management
Leadership
Adaptability
Conflict Resolution
PROFESSIONAL EXPERIENCE
Customer Service Specialist October 2017 – January 2023
Coast to Coast Signing Service – Remote
Manage the daily operations of a fast-paced Mobile Notary Signing Service
Act as a liaison between Title and Escrow Offices and Mobile Notaries in the field
Guide and train Mobile Notaries from inception to end of funding
Assist in maintaining the accuracy of documents, as well as time management of Notaries in the field to get the document signed, notarized, and shipped back to Title
Mobile Notary February 2009 - Present
AAA Traveling Notary - Dallas / Houston, TX
Self -employed NNA Certified Public Notary for the State of Texas
Preformed over 500 + error free signings
Focus on Refinance Loans, Fixed Equity HELOCS, Texas Cash Out Loans, and Reverse Applications and Modifications
Has yearly background checks for Notarial compliance, and carries $25K of E&O insurance
Insurance Adjuster –Total Loss April 2014 – September 2017
State Farm Zone – Maryland / Georgia Zones
Outside Sales Representative March 2007 – February 2009
FedEx Freight– Dallas, TX
Outside Sales Representative November 1987 – June 1993
Roadway Express – El Paso, TX
SUMMARY
I am a customer service professional committed to balancing company goals while helping customers find satisfactory solutions. I’m able to remain calm in stressful situations as I effectively assist a variety of customers to meet their end goals. With a marketing background, I am someone with a keen understanding to help facilitate field sales efforts to market products and services to the end user.
Linkedin.com/in/
susan-colon-167b58153/
Westlake, TX 76262
**********@*****.***
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