Customer Service Worker

JANICE ESTRADA DIEGO

Airport Road opposite of Marriott Hotel Abu Dhabi

Floor # 3rd, Flat # 302, Code - 00000

Mobile #: +971*********

E-mail ID: ************@*****.***

Skype ID: live:.cid.b83535b978300848

LinkedIn: ************@*****.***

SKILLS SUMMARY

Dependable Service with 7 years of experience providing efficient, high quality customer service to guests in restaurant settings.

Food service worker with fast food, retail and customer service experience.

Organized, detail-oriented, hard-working with training in food safety and security handling.

Deliver orders quickly, and maintain the dining area in a clean and neat fashion.

Adaptable professional with expertise in personnel development,

Team collaboration and resolving issues (COMPLAINS) with customers, wait staff and management.

PROFESSIONAL EXPERIENCE

14TH June 2021 to Present

Barista, Waitress, Cashier – NOC 65200

Tablez Bloomsburys Abu Dhabi, UAE

1. Completing the task and checklist, insuring the availability of the item fully stock up for garnishing product. 2. Helping the management to do the weekly and monthly inventory. 3. Performing the high standard of our brand fast and accurate taking order. 4. Follow the food safety and security measures presentable & good personal hygiene. 5. performing the customer relation with personalize way taking care to make them feel welcomed and valued.

6. Opening and closing the system such as online orders, Zomato, Talabat, Deliveroo, and more. 7. Accommodating customer inquiries such as customizing of cakes designs, giving all information. 8. Prepare and serve hot and cold beverage, such as coffee. 9. Taking customer orders and giving a high values of services 10. Welcoming guest in our restaurant to make them feel comfortable and relax. Company Profile

Bloomsbury’s the food company Private Limited is a private incorporated on 24 May 2013. It is classified as Non-gov’t Company and is registered at Registrar of Companies, Ernakulam. Directors of Bloomsbury’s are Mathew Idikula Vilayil, Adeeb Ahamed, Krishnan Kannan. 24th Jan 2016 to 24th Mar 2021

Crew Trainer– NOC 65200

McDonalds Company UAE

1. Prepare and serve hot and cold beverage, such as coffee 2. Teaching and Assessing New crew, help to develop their skills. 3. Clean or sanitize work areas, utensils, or equipment. 4. Check temperature of freezers, refrigerators or heating equipment to ensure proper functioning. 5. Describe menu item to customers or suggest products that might appeal to them. 6. Provide customers with products details, such as coffee blend or preparation descriptions. 7. Resposible of handling and monitoring the expiration of product, Patties, vegetable goods and dry goods. 8. Organizing, Trainer and mentor, coach team leader 9. Collaborated with kitchen team of 5 to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. 10. Explained menu items and suggested appropriate options for food allergy sufferers. Company Profile

McDonald’s is the world’s leading food service organization. We have the that come with scale and a strong financial position. We own one of the world’s most recognized and respected brands. 30th May 2013 15th Dec 2015

Crew Chief– NOC 65200

Jollibee Food Corporation, Philippines

1. Work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member.

2. Prepared food item consistently and in compliance with recipes, portioning cooking and waste control guideline.

3. Work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member.

4. Ensure kitchen equipment and supplies are maintained clean and sanitized 5. Develop new menus and test new recipes

6. Washing, peeling cutting and preparing for appropriately suggested additional item to the customer to increase the sales.

7. Operate cash register and adding machine in order to manage the cash for sold item balance all transaction at the end of the day for cash reconciliation. 8. Ability to prioritize task with an attention to details ensuring a customer first focus 9. Multitasking, hard worker and self-motivated

10. Effective team player with considerable attention to details. Company Profile

Jollibee Foods Corporation (JFC) develops, operates and franchises fast-food store restaurant Is the largest fast-food chain in the Philippines, A dominant market leader. Shares of the local market that is more than all the other multinational fast-food brands in PH combined. 28th Oct 2011 27th May 2011

Service Crew– NOC 65200

McDonalds Bonifacio Philippines

1. Cleaning and sanitizing of work station and equipment 2. Working in a Fast-food chain, cleaning the lobby area, giving what Customer’s needs, taking order and the counter, preparing fresh sandwiches.

3. Always remain clean well-groomed and friendly to the guests. 4. Providing good customer service for guest satisfaction. 5. Serving food and beverages to the guest.

6. Communicating with the genuine gesture

7. Welcoming guest with the high values of service 8. Exceptionally professional demeanor and very respectful and friendly Attitude 9. Good communication skills can work without supervision 10. Customer Service Oriented

Company Profile

McDonald’s is the world’s leading food service organization. We have the that come with scale and a strong financial position. We own one of the world’s most recognized and respected brands. EDUCATIONAL QUALIFICATIONS

Graduate of Food and Beverage Services NC II Tesda College Philippines 6th April 2015 5th June 2015

First Year College Of 2 years in Information of Technology (IT) Batangas and Baguio City Philippines 2011-2013

Competed the 4th Years in High School Roxas National High School Baguio City Philippines Year 2007 to 2011

Completed the 2+6 Years of Elementary School National High School Baguio City Philippines Year 2000 to 2007

COMPUTER SKILLS

Working knowledge of Micro soft word, Power point. Reference Name: Sanoj Palakkal

Title: Store Manager

Company Name: Emirates Fast Food Company LLC- McDonald’s UAE Street Address: Dubai Investment Park DIP2

City, ST ZIP: Dubai, 00000

Telephone: +971*********

Email: *****.********@*********-***.***

Reference Name: April Zaina Sandoval

Title: Supervisor

Company Name: Tablez Food Company

Street Address: 4th floor Y tower bldg. Al Nahyan Muroor Rd UAE City, ST ZIP: Abu dhabi,00000

Telephone: +971*********

Email: ************@*****.***

Reference Name: Mariane Cancino

Title: Receptionist

Company Name: Hammergym

Company

Street Address: DMCC,MAG214 cluster R, shop 09&10, JLT UAE City, ST ZIP: Dubai,00000

Telephone: 056*******

Email: ***************@*******.***

Reference Name: Masood Hussain Khan

Title: Store Manager

Company Name: The custom shop New York

Street Address: 2ND Floor Al Whada Mall Near to Extension City, ST ZIP: Abu Dhabi,00000

Telephone: 054*******

Email: **************@*****.***

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