Communications Specialist

MARGERY MATTHEWS

**** ***** *** *****, ***** Fe, NM 87507

Mobile: 214-***-****

Email: *********@*******.***

Cell email: ****.*********@*****.***

Documentation Specialist & Consultant, proficient in composing, editing technical content including Information System policies and procedures, press releases, technical whitepapers, business communications, FAQs, training material, newsletters, and user guides as deliverables for non-technical and technical audiences.

Job Experience

•Adobe Technical Communication Suite: Structured FrameMaker 2020, RoboHelp 12.0, Dreamweaver, Adobe Acrobat DC, Photoshop, Illustrator, Captivate, InDesign within Adobe Creative Cloud and FlippingBook (eBook format)

•Knowledge of GitHub, Agile and Lean methodologies

•Atlassian Confluence, Archer, SharePoint, Jira repositories

•MS Office 365 Suite

•Professional profile on LinkedIn

DXC Technology- Austin, TX 01/2022 – 01/23/2023

Information Security Specialist/Consultant

•Evaluated software for new DXC projects, providing feedback about third-party vendors.

•Wrote and edited content for Security Playbook using Adobe FrameMaker 2020 and Acrobat.

•Tested playbook contents, performed marketing analysis, and converted PDFs into eBook deliverables.

•Wrote reviews and antidotes about corporate Cybersecurity solutions for Security Playbook.

•Created marketing material and quizzes featuring DXC product and service offerings.

N3B - Newport News, Virginia 03/2019 – 9/30/2021

Technical Writer/Editor

•Evaluated processes that support environment remediation at Los Alamos legacy sites for DOE compliance.

•Trained peers on documentation methodologies and processes.

•Composed policies and procedures for startup Cybersecurity and Information Technology departments.

•Created test cases for new applications and did usability testing on software development projects.

•Prepared assessment documentation using DevonWay and Archer for yearly DOE ATO package deliverables.

•Conducted project status meetings about control of risk assessments.

•Used Jira for status about trouble ticket requests.

NEW MEXICO STATE UNIVERSITY-GRANTS, NM 10/2018 – 02/2019

Writing Center Tutor

•Ran reports, filed student intake forms for the Writing Center Coordinator.

•Mentored students on selecting course topics, organizing, and formatting bibliographies for reports and thesis papers using API Stylebook, conforming to instructor rubrics in the New Mexico State University Writing Center

ST JOSEPHS MISSION SCHOOL, SAN FIDEL, NM 03/2016 – 10/2017

Teacher’s Aide Volunteer

•Developed training courses using MS PowerPoint to instruct students how to design a newsletter, utilizing creative layout techniques and journalistic methods.

TELLABS, DALLAS, TX 06/2014 – 09/2016

Sr. Technical Writer

•Wrote installation and system guides for start-up Telecommunications company using Adobe FrameMaker 15.0, Illustrator, and Photoshop to create new user manuals as PDF deliverables.

•Perfected knowledge of optical networking technologies, fiber optics, broadband, network infrastructure, lab-testing, documenting UNIX, SQL, and API commands with emphasis on enterprise solutions and customer satisfaction.

DAVITA RX, COPPELL, TX 08/2013 – 12//2013

Procedural Writer

•Wrote task-oriented procedures in the DaVita call center and reviewed various documents.

LUMINATOR USA, PLANO, TX 05/2013 – 7/2013

Sr. Technical Writer

•Modified test plans, using digital photos and graphs after engineering laboratory testing was complete.

•Distributed final PDF documents using MS Word and Acrobat Pro X to the Boeing Corporation.

FIDELITY INVESTMENTS, WESTLAKE, TX 03/2012 – 08/2013

Sr. Technical Writer (Permanent)

•Composed online procedures used by Tier I & II personnel in compliance with the Security Exchange Commission.

ARMY & AIR FORCE EXCHANGE, DALLAS, TX 11/2011 – 12/2011

Sr. Technical Writer

•Analyzed workflow diagrams to develop training guides for retail personnel reducing customer support calls.

USAA, SAN ANTONIO, TX 05/2011 – 09/2011

Sr. Technical Writer

•Performed data analysis using business requirements and interviews with bank personnel to compose procedures.

•Wrote and edited online procedures in preparation for the Comptroller of the Currency audit.

•Uploaded approved documents into the SharePoint repository.

RAYTHEON, GARLAND, TX 10/2010 – 12/2010

Instructional Designer/Course Development

•Collaborated with Instructional Designers to convert courses from leader-led training into online training modules using storyboards.

MICHAEL'S STORE – IRVING, TX 06/2010 – –10/2010

Course Development

•Created training lessons using simulated data entry in an inventory management application, using a Learning Management System tool.

•Performed Quality Assurance testing at different phases of software development for new application.

AT&T – IRVING, TX 06/2008 – 10/2009

Instructional Designer/Course Development

•Developed course objectives and lessons related to Sales, Customer Service, and network operations using a Learning Management System tool.

Data Reference - DALLAS, TX 08/30/2007– 4/9/2008

Technical Writer/Help Author

•Wrote online help topics developed during software development lifecycle process for small software company.

TXU ENERGY – IRVING, TX 05/2006 – 08/2007

Procedural Write (Permanent)

•Composed policies and procedures for TXU Call Center using Six Sigma methodology.

•Analyzed flow charts of customer service processes using Visio.

•Converted procedural content from MS Word into Adobe Dreamweaver HTML Editor as final deliverables.

CERTIFICATIONS/ADVANCED EDUCATION

•University of Virginia (Darden School of Business), Completed 4-week course (2022) in Fundamentals of Project Planning and Management.

Certification obtained on 7/11/22. Took miscellaneous Business to Business marketing courses through Coursera training.

•New Mexico State University, 1500 N. Third Street, Grants, NM 87020 (2016 – 2019) Courses in Speech Communications, Network and Operating Systems, Advanced Algebra II, and IT courses, working towards a Computer Technology, AA Degree.

•Richland Community College, 12800 Abrams Rd. Dallas, TX 75243 (1991– 2000). Completed Coursework for Technical Writers, Project Management for Technical Writers, Microsoft Project I, (2009 – 2010) Structural FrameMaker, HTML language, and Adobe InDesign. (2010 – 2012). Obtained Technical Writing Certification in 1997.

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