CARMEN

ATILES

Customer Service Professional

CONTACT

@ 407-***-****

* *** ******* *** ** Cloud, FL 34771

eo

millieatilesegmail.com

EDUCATION

August 1978 - January 1981

University of Staten Island, NY

Associate in Science

July 1994 - March 2020

Training and Certifications in

Exceptional Customer Service

Extensive Business Travelling

References upon request

SKILLS

Bilingual English/Spanish

Written/Verbal

Management/ Etiquette & Compliance

Phone and Online Etiquette

Training & Development

Problem Solving

Team player

Equipped Home Office

Exceptional Customer Service is the basis of any great

performance and it's what do best. posses 25+ years

experience in Health Care, Administrative and mainly in

Customer Satisfaction. At this time, I'm seeking a Remote

Position where can utilize my skills and professional

experience. I'm a team player, work well independently and

consider myself a problem solver. I'm sure the opportunity to

interview with you will be the start of a great and durable

business relationship.

WORK EXPERIENCE

2008-Present Orl, FL

ALIFE Research, Independent Distributor

Responsible for developing international distribution

networks for a natural supplement. Enroll candidates,

extensive phone and online communications. Set goals and

timelines for team's monthly distribution positive outcomes.

2006-2010 Orl, FL

Final Touch Boutique, Owner

Responsible for operations including: short and long term

business planning. Exceptional customer relations

guidelines for an exclusive shopping ambiance. Marketing

efforts online, phone and in person, inventory, sales

campaigns, hiring, training.

2004 - 2006 Orl, FL

Marcom Technologies

American Express Project Manager

Managed several American Express Small Business

Campaigns. Responsible for developing and implementing

script for In/Outbound calling. QA monitoring, hiring,

training, etc.

1991-2004 Orlando, Florida

Lakeside Alternatives Behavioral Health, Orl, FL,

Business Office Manager

Responsible for the Admissions Department Operations.

This included front desk admission, appointment

scheduling, insurance billing and collections. Hiring,

training, Patient Relations and bilingual services.

Contact this candidate