Support Specialist Analyst Senior

GREGORY BATCHELLER

Longwood, FL 407-***-**** ***********@*******.***

Professional Summary

Seasoned Business Analyst and Senior Implementation/Conversion Specialist with over 20 years of experience assessing financial procedures and business processes in a number of industries including banking, finance, and technology. Extensive experience in all aspects of business and IT initiatives and providing implementation leadership including data analysis, mapping, custom solutions, application enhancements, system configurations, and team training. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, management, team members, and clients.

Skills

• Finance & Business Analysis

• FIS ImageCentre Products Expertise

• Data Synthesis & Actionable Insights

• Quality Improvement & Optimization

• Data Mining & Data Management

• Financial Product Software Implementation

• Data Analysis & Data Mapping

• Custom Solutions & Process Enhancements

• Client Needs Elicitation & Implementation

• Business Requirements & Gap Analysis

• Work Flow Diagrams & Business Models

• Strategic Alignment for Quality, Cost & Time

• Process Design, Testing & Documentation

• Project Costing & Profit Management

• Resource Allocations & Project Timelines

• Excellent Verbal & Written Communication

Work History

Business Analyst Senior/Consultant 06/2021 to 09/2021 First Horizon Bank – TN

• Supported implementation/conversion migration production project into the data center production server environment.

• Provided hands-on assistance to new clients in migrating/implementing from their legacy systems into FIS products.

• Mapped and imported statements, documents, reports, and images into cold storage for archiving and end-user research.

• Provided technical assistance for support within ImageCentre Voyage Import/Export and Host Integration processes.

• Oversaw statement parsing and processing for all statement types, notices, and tax forms to adhere to FIS/FOS SOPs.

• Maintained the change control processes for item processing and payment services and ensured accurate results.

• Facilitated communication and maintained department performance standards to ensure clients obtain maximum results.

• Trained team members and customers in payment services products and guided employees on problem solving. Implementation-Conversion Analyst Senior/Consultant 03/2021 to 04/2021 NXTsoft – AL

• Oversaw and directed implementation/conversion projects to migrate clients from legacy systems into new products.

• Conducted data analysis, product mapping, and client interviews to assess data requirements for software utilization.

• Created data maps and transaction workflow documents that show clients exactly how every field will be converted.

• Performed tests to ensure that new, customized software meets customer specific needs and exceeds expectations.

• Trained customers and coordinated and conducted readiness reviews to ensure conversion is proceeding correctly. Implementation-Conversion Analyst Senior/Consultant 10/2016 to 01/2021 FIS – Maitland, FL

• Examined customer data files, forms, reports, and operational needs to facilitate data mapping and system conversions.

• Created roadmaps to guide clients through the process while coaching them through product setups and integrations.

• Determined and confirmed scope for assigned projects and led projects to successful and efficient implementation.

• Maintained project deliverables such as project plans, timelines, and issues lists while managing weekly client meetings.

• Contributed to product installation and reconciliation configuration to establish FIS systems to meet client needs.

• Developed understanding of and defined client products and services through information gathering sessions.

• Assessed requirements for software utilization and discussed any customization requirements with programming team.

• Tested customized software against client-specific needs and shared reports and application-specific data with clients.

• Reviewed conversion results such as reports, balancing, and data load to refine and confirm requirements for approval.

• Customized FIS software through the use of authoring tools to meet individual client needs prior to implementation. Senior Implementation-Conversion Payment Systems Support 01/2013 to 12/2016 Finastra Financial Services/D+H US Operation/Harland Financial Solutions – Orlando, FL

• Managed and supported all network infrastructures including software and hardware for the FIS product for 220 clients.

• Utilized data center and in-house core banking software including Phoenix, UltraData, Intrieve (GEM), and Bankway.

• Delivered technical assistance and product support within payment services and managed all change control processes.

• Set up, configured, troubleshot, and supported email statements and internet banking as well as 3rd-party image exchange.

• Performed product and system upgrades and changes for all ImageCentre products, disaster recovery, and backup.

• Ensured regulatory and security requirements were met, assisted in yearly security audit, and supported strategic plan.

• Managed and maintained strong working relationships with vendors, application support, and the implementations team.

• Supervised 4 staff, assigned and reviewed work, coached team members, and conducted performance evaluations.

• Prioritized team goals and tactics to ensure that activities are in line with the business unit's contribution goals. Previous Work History

Implementation-Conversion Systems Support Specialist – Finastra Financial Services/D+H US Operation/Harland Financial Solutions, Orlando, FL – 2005 to 2013

Information Systems Administrator/Field Technician – Information Technology & Data Solutions, Inc., Kissimmee, FL – 2003 to 2005 SAP Basis Security Administrator – Recoton Corporation, Lake Mary, FL – 2001 to 2003 Information Systems Administrator – Recoton Corporation, Lake Mary, FL – 1996 to 2001 Quality Control Technician – Recoton Corporation, Lake Mary, FL – 1994 to 1996 Training, Licenses & Certifications

• SAP50 R/3 Basis Technology (4.6) Certification – SAP of America USA – 2000 to 2001

• BC314 TCC-NT /SQL Server (4.6) Certification – SAP of America USA – 2000 to 2001

• BC350 Technical Core Competence (Workplace) Certification – SAP of America USA – 2000 to 2001

• CA940 Authorization Concepts (4.6) Certification – SAP of America USA – 2000 to 2001

• BC940 Security Concepts (4.6) Certification – SAP of America USA – 2000 to 2001 Education

Florida Technical College – 1994

Associate of Science Degree in Computer/Electronics Science

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