Customer Service Office Manager
Resume:
SHANNON CARRION
CONTACT
advxm4@r.postjobfree.com
Newington, CT 06111
PROFESSIONAL
SUMMARY
Skilled team player with strong
background in restaurant
environments. Works well
independently to handle
assignments and always ready
to go beyond basics
assignments. Quick learner
with good computer abilities. I
am bilingual and speak
spanish proficiently.
SKILLS
Spanish fluency
Resolve translation
conflicts
Administrative support
Update policies
Set goals
Analytical thinking
Verbal communication
Motivation
Collaboration
EXPERIENCE
OFFICE MANAGER May 2021 Current
Mofongo Restaurant LLC, New Britain, CT
Addressed customer inquiries and promptly resolved complaints. Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.
Enhanced service quality through clearly defined customer service standards.
Arranged meetings with management and staff regarding office needs, goals and trends.
Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
Searched multiple sources to locate desired information. Documented payments and expenses to keep financial records current.
Input information onto digital database for robust data quality. SERVER Apr 2010 May 2021
The Cheesecake Factory, West Hartford, CT
Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
Handled multiple tables simultaneously with high service quality. Trained new servers in restaurant procedures and customer service standards.
Used POS system to accurately input orders and process payments.
Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
Upheld high sanitation and safety standards while delivering and serving food.
Answered phones to take orders for customer pick up or delivery. Restocked stations regularly to promote team productivity and meet customer needs.
TELLER ASSOCIATE Sep 2008 May 2010
Peoples's United Bank, Hartford, CT
Handled diverse customer needs related to financial products, lines of credit and account features.
Followed company and regulatory policies to protect customer and bank assets.
S
C
LANGUAGES
Spanish, Bilingual
Reduced customer wait times by actively engaging, greeting and directing client lobby traffic.
Explained and answered questions related to service policies and account fees.
Issued travelers' checks, cashier's checks and money orders to meet customer requests.
Embodied company service standards and built strong client relationships with personalized 5-star account management. Supported daily branch operations by completing opening and closing duties.
Entered account transactions into financial software and reconciled daily data to balance totals.
EDUCATION
HIGH SCHOOL DIPLOMA - GENERAL STUDIES Jun 2002
Bulkeley High School, Hartford, CT
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