Service Professional Customer

Roderick Shubrick

413-***-**** ● College Park, Maryland ● *********@*****.***

EDUCATION

Bachelor of Business Administration

Bowie State University, Bowie, MD

EXPERIENCE

MB STAFFING, Washington D.C - “Concierge”

(Jun. 2022 - Present)

Dedicated and customer-focused concierge with around a year of experience providing exceptional service to guests in luxury hotels. Proven ability to handle multiple tasks, anticipate guests' needs and exceed expectations. Strong knowledge of the local area and ability to make personalized recommendations to guests. Excellent communication and problem-solving skills. Proficient in handling reservations, transportation arrangements, and special requests. A team player with a positive attitude and commitment to providing an unforgettable experience for guests.

HOME DEPOT, College Park, MD - “Customer Relations/Support”

(Apr. 2021 - Sep. 2021)

Highly skilled and experienced customer service professional with a proven track record of success in providing exceptional service to clients. Adept at managing and resolving customer complaints in a timely and effective manner. Strong communication and problem-solving skills, coupled with the ability to build positive relationships with customers. Committed to exceeding customer expectations and driving customer satisfaction through personalized service and attention to detail. SKILLS

Strong Communication Skills Problem-Solving

Strong Computer Skills Conflict Resolution

Adaptability Dedicated to improvement and growth.

Skilled in Time Management Empathetic and Patient

Highly Disciplined Quick Learner