MELISSA RIZZO

**** **** ****** *** * Watervliet, New York 12189 · 518-***-****

advxkp@r.postjobfree.com

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer and provider problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Diligent manager successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low.

Motivated customer service representative skilled at meeting customer needs with expert insurance and claim support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.

Talented customer service representative skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

EXPERIENCE

SEPTEMBER 2021 - CURRENT

SENIOR REGISTRATION ASSOCIATE, ST. PETER’S HEALTH PARTNER

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

•Scheduling and registration

•Check-in

•Check-out

•Charge entry/claims

•End of day processes

•General duties including but not limited to:

•Document processing

•Scanning

•Inbox monitoring

Responsibilities:

•Ensure distribution of work throughout the team is sufficient to meet daily schedules

•Display leadership qualities

•Manages daily staffing needs in coordination with office and float pool managers

•Serve as a mentor and role model to all colleagues

•Schedules patient appointments to maximize patient access.

•Handles all incoming calls and directs appropriately.

•Registers patient, obtains necessary consent forms and patient demographic data.

•Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.

•Acts as liaison between patients and clinical staff; monitors for delays and informs patient.

•Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.

•Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.

•Obtains referrals for specialist office visits.

•Consistently and accurately passes charges in accordance with office policies and procedures.

•Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.

•Maintains patient confidentiality and adheres to HIPAA regulations.

•Works cooperatively with all team members to ensure quality patient care at all times.

•Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.

•Cross covers other areas needed

Managed new patient referrals by make sure all paperwork is present, determine if can treat for diagnosis and which provider best for diagnosis and finally contacting patient for an appointment.

MARCH 2021 – AUGUST 2021

CUSTOMER SERVICE INBOUND SALES, spectrum

Assist customers with purchasing services suited for their needs.

Educate the customer on the products we offer.

Create an invoice for services purchased and collect payment when necessary.

Work with other employees to resolve any issues that customer having with services.

JUNE 2002 – MARCH 2021

CUSTOMER SERVICE REPRESENTATIVE, aetna

Maximizes satisfaction by anticipating needs and consistently offering expert support.

Investigated and resolved customer concerns related to claims.

Educate customers and providers in regards to their benefit coverage.

NOVEMBER 2001 – JUNE 2002

PORTRAIT STUDIO MANAGER, walmart

Managed client scheduling, averaging 70 shoots per week with consistent service and quality levels.

Optimized photographs with digital manipulations such as contrast adjustment and blemish correction.

Captured artfully composed images using expertly selected lenses, camera settings, and lighting techniques.

Maximized client satisfaction and obtained numerous referrals by offering top-notch service.

Determined desired images and picture composition, selecting and adjusting subjects, equipment, and lighting to achieve desired effects.

Supervised project schedules, budgets, and workflows.

Delivered above-and-beyond client experiences by empowering staff to expertly handle diverse needs.

Oversaw studio team of 5 or more delegating tasks and monitoring work completion.

Avoided service delays through proactive coordination of studio teams and resources.

Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

Maximized employee performance with effective training and close mentoring.

Managed daily workloads by organizing effective schedules and delegating tasks.

Kept all paperwork current and compliant with internal standards and legal requirements.

Oversaw employee training and all staff management tasks.

Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

MARCH 1995 – NOVEMBER 2001

GRAPHIC DESIGNER, golub CORPORATION’S

Managed flyer, poster, brochure, billboard and pamphlet projects by creating innovative and unique graphic designs.

Created and managed computer-generated image design projects to minimize cost and meet production deadlines.

Created print advertisements, e-mail marketing campaigns, and package designs.

Promoted client satisfaction through effective design leadership from concept through completion.

Developed fresh designs with esthetic appeal using adobe photoshop, Adobe illustrator and QuarkXPress.

Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.

Optimized layouts by determining sizing and arrangement of each component.

NOVEMBER 1994 – FEBRUARY 1995

GRAPHIC DESIGN, Richtner publications

Designed newspaper layouts for multiple local newspapers.

Created designs for articles using Adobe photoshop, Adobe illustrator and QuarkXPress.

Created advertisements for clients

Worked with other designers to complete deadlines timely.

EDUCATION

JUNE 2004

MASTER IN BUSINESS ADMINISTRATION, The College of saint rose

ALBANY, NEW YORK

MAY 1994

BS GRAPHIC DESIGN, the college of saint rose

ALBANY, NEW YORK

SKILLS

Organized

Time management

Customer Relations

Strong work ethic

Inbound call management

Team Player

Microsoft Word

Creative Problem Solving

Team Player

Employee Training

Business Management

Highly Motivated

REFERENCES

MARIA MOORE, 518-***-****

Latham, New York

THOMAS AGOANYA, 518-***-****

Watervliet, New York

NICHOLAS KOROSO, 518-***-****

Schenectady, New York

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