Vedo Hooks

*** ******* ***** *****

Locust Grove, GA 30248

470-***-**** advxjz@r.postjobfree.com

Objective:

Technical Ability:

Perform workstation reload/Set Up, and printer set up for Info print 1120, Info print 1130, Info print 1332, Info print 1532, Info print 1832, Lexmark T650, Lexmark T614.

Experience supporting Microsoft Windows XP, Microsoft Office 2000/2003, Microsoft Windows 7, hardware, local network printers and Symantec Antivirus.

Respond to customer’s requests for technical services, answering questions on the function and use of products within a call center environment.

Utilize technologies such as: Citrix environment, Active Directory, Ping Trace, RSA Token, GBES, Malware Bytes, Airwatch, Bomgar (Remote Access), Holidex, Opera, Snipping Tool, Command Prompt, Perform, Knowledge Base, and Service-now ticketing platform.

Understanding of the International Hotel Group Network design.

Perform monthly Microsoft Windows Server Standard 2008 R2 reboot, and initiate McAfee Virus Scan 8.6.Perform backups using Shadow Protect Server backup software.

Apply understanding and knowledge of information systems products and services to assist customers on technical matters.

Recognize research, isolate and resolve information system problems.

Type and enter information into a database while a customer is speaking.

Recognize customer’s problems that should be escalated to the next level for resolution following established protocols.

Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.

Be knowledgeable of resource materials in order to provide information on client inquires.

Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.

Use courtesy, tact and discretion in all communications with customers.

Screen and handle calls as appropriate.

Maintain appropriate records and prepare reports as required.

Education:

Interactive College of Technology Morrow, Georgia

Business Information Management - Diploma Program 2014

Microsoft Office Word 2010, Microsoft Office Power Point 2010, Microsoft Office Outlook 2010, ID: 10178496

Strayer University Atlanta, Georgia

Master of Business Administration 2006

Supply Chain Management

DeVry University Decatur, Georgia

Bachelor of Science 2004

Network and Communications Management

Experience:

Department of Veterans Affairs Decatur, Georgia

Housekeeping 04/2017-Present

Using a variety of cleaning equipment, responsible for basic maintenance of equipment, using a broad selection of cleaning solutions and floor-care products, following specific instructions covering proper mixing, handling and securing of toxic chemicals and solutions.

Responsible for information contained in the Hazardous Materials/Material Safety Data Sheets (MSDS), responding to hazardous infectious material spills or release, segregating all medical waste from regular waste, responsible for the collection and disposal of non-reusable containers, assisting designated bed makers and nursing staff with making beds, and recording/documenting the number refills of hand-soap dispensers

ADT Atlanta, Georgia

Inventory Analyst 06/2014-Present

Utilize Oracle E-Business and MASterMind-AD software applications to access inventory levers, predict product fulfillment needs, and identify potential backlog issues.

On a daily basis, uses the MASterMind-AD Perpetual Inventory functionality to document transactions on equipment to and from various sub-inventories assuring that the physical inventory and the "booked" inventory in the system match and investigates and resolves any discrepancies.

AT&T Atlanta, Georgia

Wire Technician 10/2013-06/2014

Utilize JDSU Smart-class Home device to test for ADSL, VDSL signals, ID/Toner/Coax Map, Noise Immunity Test, HPNA, Good Home Check, Wi-Fi 802.11, Ethernet, Wire/Fiber tools, and copper testing.

Install HDTV, VOIP telephone, and High Speed Internet Service (HSIA) service to ATT customers.

Computer Generated Solutions Atlanta, Georgia

Technical Support Analyst 07/2013-10/2013

Perform workstation reload/Set Up, and printer set up for Info print 1120, Info print 1130, Info print 1332, Info print 1532, Info print 1832, Lexmark T650, Lexmark T614.

Utilize technologies such as: Citrix environment, Active Directory, Ping Trace, RSA Token, GBES, Malware Bytes, Air watch, Bomgar (Remote Access), Holidex, Opera, Snipping Tool, Command Prompt, Perform, Knowledge Base, and Service Now ticketing platform.

Automation Temporary Services (New Breed Logistics) Fairburn, Georgia

Order Prep 03/2013-06/2013

Utilize SAP Net weaver software to create database for labels from travelers.

Determining if part is restricted or unrestricted in SAP Net weaver.

Wipro Technologies Atlanta, Georgia

Help Desk, L2 Front Line Agent 09/2012-12/2012

Provide first line response for end users requiring assistance with desktop issues and problems as well as new installations and changes to software or hardware.

Assist in the use of software applications, the use of Web based searches, other aspects of the Internet, and the use of communication software in support of the community needs.

Printegra Smyrna, Georgia

Shipping Clerk 02/2012-09/2012

Manual inventory control, computerized inventory control, international freight rating, international freight forwarding

Ship packages using Power Term 525, Starship, FedEx, UPS Worldship, OMS, EPMS, and VAX warehouse management software systems.

Department of Veteran Affairs Decatur, Georgia

Medical Supply Technician 04/2011-02/2012

Responsible for acquiring, distributing disposable supplies and charging for all patient rental equipment.

Handles transports and stores sterile equipment, instruments and supplies and pulls supplies and instruments for surgical cases using the case cart system.

Hydrophi Technologies Doraville, Georgia

Information Technology Technician 01/2011-04/2011

Assesses and troubleshoots hardware, software, audio-visual, network related issues, and other IT related problems as required.

Assures that all critical software including, but not limited to, anti-virus, operating system patches/service packs are up to date on all computer.

Temporary Employment Atlanta, Georgia Warehouse Associate 07/2008 to 01/2011

Analyzes shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments and shipping methods.

Responsible for the movement of shipments from shipping and receiving platform to storage and work areas using forklift.

SOTEC Resources Atlanta, Georgia

Refurbish Technician 01/2008-07/2008

Receiving assets, moving equipment within a site, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing the replacement activity, populating and updating Remedy service request and work orders to reflect the activity, and preparing the replaced asset for disposition.

Transporting devices to a deployment location, swapping the Win 7 assets with the existing assets, and bringing the old assets back to the depot to be reimaged for use elsewhere

Williams Brothers Lumber Morrow, Georgia

Shipping/Receiving Clerk 12/2005-01/2008

Receives incoming materials and enters these items into inventory to ensure correct accountability and control.

Maintains records of materials transferred from and delivered to the production departments for inventory control.

Strayer University Atlanta, Georgia

Campus IT Support Specialist 06/2005-12/2005

Responsible for maintaining and supporting all IT related equipment on campus, assist students, staff, and faculty with all IT related matters.

Assists in the implementation of new hardware and software as directed by the IT Group, and Re-images staff and lab computers as required

Paper Con, Inc. Atlanta, Georgia

Lead Shipping Clerk 01/2000-06/2004

Analyzes shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments and shipping methods.

Responsible for the movement of shipments from shipping and receiving platform to storage and work areas using forklift.

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