Day Cash It Support

JOSEPH FRABBIELE

Covington, LA. *****: 985-***-****

***************@*****.***

I aim to develop, learn, and excel in securing people in an online world.

EXPERIENCE

AUGUST 2021 – CURRENT

IT TECHNICAL SUPPORT, Sydia soutions llc

Assisted clients in maintaining optimal connectivity and bandwidth

Performing fast and efficient technical support including troubleshooting, help desk functions, and correction of problems on servers and workstations

Utilized ticket system remedy and service now

Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management

Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems

Provide on-site support and troubleshooting of network equipment – router, switch and firewalls

Assist users with backing up computer data on network file shares or external media

NOVEMBER 2018 – APRIL 2022

FLOOR INSTALLATION SPECIALIST, bONITZ FLOORING GROUP-new orleans

Solid communication skills and possess trade-related math skills essential to a safe, efficient job site

Consistently assume additional responsibilities and worked extended hours to meet project deadlines

Key player on 3-member flooring team responsible for delivering 4 consecutive projects under deadline and in compliance with strict quality standards

Extremely reliable employee while working harsh hours and being under pressure

Handled construction materials and tools valuing over 100,000$

APRIL 2016- OCTOBER 2018

MANAGER, tACO BELL

Ensuring incoming staff complies with company policy

Training staff to follow restaurant procedures

Maintaining safety and food quality standards

Keeping customers happy and handling complaints

Organizing schedules

Keeping track of employees’ hours

Recording payroll data

Ordering food, linens, gloves and other supplies while staying within budget limitations

Supervising daily shift operations

Ensuring all end of day cash outs are correctly completed

Coordinating daily front- and back-of-house restaurant operations

Controlling operational costs and identifying ways to cut waste

Appraising staff performance

Interviewing/recruiting new employees

Interacting with guests to get feedback on product quality and service levels

Certifications:

Google IT Support

SKILLS

Being good with difficult callers and good customer care skills

Good time management skills with ability to prioritize effectively and work to deadlines

Strong demonstrated knowledge of and experience with Windows desktop Operating Systems

Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software

Contact this candidate