Service Representative Support

MARY JANE GALLOR ZAYTON

** ****** ******, ******** *** Pandi, Bulacan 3014

********.********@*****.***

Mobile: 093******** / 092********

EDUCATION

Bachelor of Science in Commerce Colegio Dela Concordia College Major in Computer Management 1739 Pedro Gil Street,Paco, Manila June 16, 2000

OBJECTIVES

To seek opportunities in any related work which will hone in full application of my knowledge and skills in different settings, to use and improve my technical know-how in my chosen career. SKILLS AND EXPERIENCE

To privde excellent customer service and impress both present and future, we believe there are seven skills you need to posses as an inbound call center agent.

Deep knowledge of a Company’s Product or Services.

Attention to Detail and Organization

Clear and Effective Communication

Adaptability

Empathy

Patience

Positive Attitude

PROFESSIONAL EXPERIENCE

Technical Support Representative

TELUS INTERNATIONAL

EDSA corner McKinley Road, San Lorenzo, Makati, 1200 Metro Manila

(02) 8638 9440

October 31, 2018 – Feb 22, 2020

JOB DESCRIPTION:

Speak directly to a Customer Care Representative to get real-time answer to our member questions.

To sign up for AOL

Account Support

Password Reset

Technical Support ( Paid Customer Only)

AOL TTY service for the deaf or hard-of hearing

Fix Problem sending AOL Mail

Technical Support for AOL included in AOL membership, and is not an additional charge to customer. However, there are third party vendors who advertise that they can & will, resolved any of AOL related technical issues.

TRANSACTION FRAUD ANALYST (Credit & Debit Dept)

CONVERGYS ONE Philippines

6796 Ayala corner Salcedo St. Legaspi Village, Makati City

(02)- 7792 3000

June 26, 2017- September 18, 2018

JOB DESCRIPTION:

Process debit card disputes

Process unposted debit card/ ATM transaction on closed and charge off accounts

Review debit card and prepare reports as needed

Review new account fraud alerts

Review large online bill payments, ATM and mobile deposits for fraud detection

Dual control review of mobile deposit limit increases

Review charge back to determine if fraud activity is present

Block account or place hold on accounts to limit potential losses

Investigate fraud cases and prepare fraud files, including police report and obtaining surveillance video

Track losses and recoveries with fraud

Prepare counterfeit currency report and handle appropriate follow up

Scan document associated with fraud

Answer customer and associate question regarding fraud

Identify and escalate to Fraud Manager other compliance or operations weaknesses

New account documentations, failure to follow Bank Policy as it related to fraud

Other duties as assigned relating to fraud

CUSTOMER SERVICE REPRESENTATIVE (CSR)

SITEL Philippines

1808 Ruby Road, Wynsum Corporate Plaza, San Antonio, Pasig, 1605 Metro Manila

(02) 8860 1111

January 23, 2017 – June 28, 2017

JOB DESCRIPTION:

Handling financial / Billing account for cable, internet and home phone

Assisting irate customers with issue regarding their accounts

Ability to repackage the account at customer request according to their need and demands.

Ability to successfully manage end to end activities for multiple, simultaneous multi tasking

Effectively work in team environment or individually

Reduce dissatisfied customer complaints and won customer loyalty by closely managing, fulfilling and residential accounts in a timely manner.

Developed productive business relationships with upper management and other departments to ensure accurate provisioning of customer accounts. CUSTOMER SERVICE REPRESENTATIVE (CSR)

ACQUIRE ASIA PACFIC

Left Wing Lower Ground Floor, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila

(02) 8667 6800

March 16, 2015- February 1, 2017

JOB DESCRIPTION:

Several year’s experience in telecommunications industry customer service, data entry and technical support.

Familiar with providing customer support in a busy call center environment, outside field element and provisioning wholesale atmosphere

Ability to successfully manage end to end activities for multiple, simultaneous projects

Effectively work in a team environment or individually

Reduce dissatisfied customer complaints and won customer loyalty by closely managing, fulfilling and activating competitive international exchange carriers (DODO Accounts) business and residential accounts in a timely manner.

MARY JANE GALLOR ZAYTON

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