Legal Assistant Customer Service

Lorraine Sorkin

**** ***** ********** ******

Tampa, FL 33616

Cell: 813-***-****

Email: *****************@*****.***

Summary

Dynamic, highly motivated and diverse individual. Excellent in administrative duties, bookkeeping, accounts payable/receivable, purchasing/inventory control, compliance/due diligence, sales and customer service within an office environment. Demonstrated success in managing office staff, prioritizing work, problem solving and improving office efficiencies. Proven ability to transfer chaos into productive systems and procedures in a busy workplace. Excellent computer, organization and hire management skills. Proficient written, oral and interpersonal communication skills.

Experience

Albertelli Law, Temp Position Tampa, FL September 2022 – February 2023

Accounts Receivable Specialist/Audit Clerk

•Invoice Auditing, Collections, Billing, Re-billing, tracking through Excel, for our multiple firms in the U.S servicing all the servicing banks for Foreclosure Law billing through Perfect Practice.

•Maintain accounts receivable reports to ensure timely payment of invoices Excel.

•Verified all invoice, researching and locating Invoice back up and Proof of Work to ensuring payment upon rebill.

•Manage all internal and external audit queries as they arise in relation to accounts receivable accounts, payments, and ledgers.

•Billing rebill and collections determining Write off and/or adjustments for uncollectable Invoice/Partial Invoice

•Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.

NYS Office of Mental Health – Financial Division, Contract Position, Albany, NY February 2020 – June 2022

Accounting/Audit Clerk

•Accounts Receivable, Collections and Auditing

•Accounts payable to Doctors and Facilities in Mental Health, which included Logs Reports Reconciliations and Printing Checks

•Daily/Monthly reconciling which included daily deposits from all NYS Mental Health Facilities

•Business Letter writing explaining terms of payments to Patients/Clients and/or Facilities

•Multiple computer exporting ie: Bank, facilities, Billing and Mass Billing

Triple Crown Beverage, Ltd., a distributor of Tropicana Juice, Whitestone, NY November 2014 – December 2019 Bookkeeper/Collections/Sales/Customer Service

•A family owned and operated company that I successfully converted from handwritten invoices to the digital world of today's technology utilizing Quick books to the fullest ie. Inventory Control, A/P, A/R, Projections, Stats, Profit & Loss

•Accounts payable and receivables for over 180 accounts including collections

•Handled all aspects of inventory control

•Proven track record of establishing maintaining and winning back customers

•Maintained preorders and visiting new and customers to ensure customer satisfaction

Stein, Wiener & Roth LLP, Carle Place, NY July 2012 - November 2014

Paralegal/REO Specialist

•Specialized in REO transactions and closings

•Prepared legal documents in foreclosure litigation and Real Estate including deeds, contracts, affidavits, HUDs, closing statements and other documents

•Governed collections and negotiated pay off settlements

• Pursued and prepared files for funding

•Synchronized Attorney's calendar and daily due diligence to improve time management

Law Office of Michael J. Lang, Esquire, Massapequa, NY February 2011 - July 2012

Legal Assistant, Part-time

• Acted as primary Legal Assistant to sole practitioner handling various matters in RE, Estates, Wills, Corp. Filings, etc.

Complete Title Solutions, Inc. Fort Lauderdale, FL December 2002- December 2010

(A Title Agent and Attorney operated firm)

Compliance/Due Diligence/Post Closing Manager, Notary Public Closer

•Managed Compliance and Post Closing divisions, totaling 55 employees

•Developed and implemented all procedures throughout company that ensured productivity of 800 to 1,000 month.

•Saved the company $85K plus annually by analyzing bills prior to paying Accounts Payable to Underwriters and Survey companies, etc.

•Resolved potential claims before becoming actual claims.

•Prepared files for funding which involved heavy A/R, A/P and collections.

Ameritrust National Mortgage Co., Inc., Lake, Success, NY 1996- 2002

Senior Residential and Commercial Loan Officer

•Closed the average of 33 out of 45 written loans per month.

•Implemented new training course for all new scouts recruited which increased company profitability.

•Managed and trained a staff of 5 to 10 Junior Loan officers and Telemarketers at a time.

Childrobics, Inc / Turnpike Distributing, Inc / Funzone, Inc. & Fionda Rides, Farmingdale, NY 1992- 1996

Office Manager/Full Charge Bookkeeper and Sales

•Established territories in Asia and Latin America selling new/used amusement park rides and games both nationally and internationally

•Major contributor in bringing this company public in small caps

•Ensured safety of products by complying with all state and government regulations

•Recruited and managed office staff of 72 employees as the company grew. Handled all Inventory Control, Accounts Receivables, Billing, Accounts Payable, Packing Slips and Back Orders.

Education

Hofstra University – Certified Bookkeeper January 2022

Nassau Community College, Garden City, NY Business and Marketing May 1991

Computer Skills

Microsoft Office, Word, Outlook, PowerPoint, Excel, QuickBooks, SAP, Microsoft GP, Calyx, Encompass, Display Soft, LandTech, Ramquest, TimeSlips ACRIS, PREP and eCourts

Outstanding Skills

Multitasking, team player, pleasant to work with, well spoken, excellent relationship builder. Customer Service driven, Internet savvy, dynamically resourceful and extremely computer literate

Volunteer Activities

PTA Class Parent and Chairperson, Breast Cancer Walk-A-Thon, Meals on Wheels, Boca Help Hands, Hearts of America

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