Felicia Theysohn

** ********* **

Poughkeepsie, NY 12601

845-***-****

advxfz@r.postjobfree.com

Objective: To Obtain a secure mortgage position utilizing my extensive mortgage knowledge.

Experience American Advisors Group Irvine, California Team Lead 02/2021 to Present

Lead a group of 9 Senior Processors and 3 Junior Processors. Train newly hired processors for first 90 days on the floor. Manage sales and customer escalations

Send daily reports including conditions received, files to Underwriting, last processing touch, appraisal expiration.

Monitor processors SLA's

Audit files

Review processors files for Clear to Close and initial scrubs Schedule meetings to discuss pipelines, projections and escalations Monitor all scheduled training and make sure they are completed on time

Assign files and arrange coverage when processors are out on PTO Coach struggling processors to bring them up to speed and capacity American Advisors Group Irvine, California

Senior Mortgage Processor 2/2019 to 02/2021

y Review Reverse Mortgage Applications to make sure they are in compliance.

y Determine if mortgage application qualifies for financial assessment.

y Determine if a LESA should or should not be placed on a loan. y Update borrowers and Loan officers every three days as to current loan status

y Keep management alerted to any problems or issues. y Gather all outstanding conditions, review and submit for underwriting approval to obtain a clear to close.

y Successfully achieved processing goal and received monthly bonus Liberty Home Equity Solutions Rancho Cordova, Ca

Reverse Mortgage Loan Processor 04/2015 to 01/2019 y Compiled, verified and typed application information for reverse mortgage loans.

y Executed daily operations of completing daily reminders on mortgage files.

Felicia Theysohn Page 2

y Reviewed residential loan application files to verify that application data was complete and met establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.

y Pulled all FHA documentation including case assignments, Cavirs, appraisal logging, counseling cert printouts and Hecm Referral screens.

y Gathered insurance documents needed for processing and closing loans

. Followed up on appraisals and title reports

y Recommended that loan not meeting standards was denied. y Called and wrote credit bureau and employer to verify accuracy of information. Disputed items as needed. Requested letter of explanations as needed for inquires and derogatory credit. y Compiled, verified and typed application information for mortgage loans.

y Typed loan application forms, using computer. Making sure application was complete and accurate.

y Called specified companies to obtain property abstract, survey and appraisal.

y Informed supervisor of discrepancies in loan files y Submitted mortgage loan application files for underwriting approval. y Gathered underwriting conditions after approval, reviewed and cleared conditions

y Successfully managed a pipeline of 50 plus files contacting my borrowers every three days.

y Typed and mailed approval and denial letters to applicants. y Updated Loan officers with approvals or alerted them of problems y Processed file from start to finish including drawing docs and sending out closing packages.

y Coordinated and scheduled closings with borrowers and title companies.

y Followed up and gathered any funding conditions to disburse loan y Successfully closed files and met goals on a monthly basis. Liberty Home Equity Solutions Rancho Cordova, CA

Reverse Mortgage Processor 4/2013 to 12/2013

MetLife Home Loans Newburgh, NY

Reverse Mortgage Processor 11/2007 to 6/2012

Education Our Lady of Lourdes High School Poughkeepsie, NY High School Honors

References Available upon request