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Logistics Manager Customer Service

Location:
Lapeer, MI
Salary:
60000
Posted:
March 15, 2023

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Resume:

Rebecca Fisher

**** ***** **

Lapeer, MI *****

advxes@r.postjobfree.com

810-***-****

Objective: Presently seeking a full-time Management position in Logistics or another related field close to the Lapeer County area.

Skills: I have very good leadership and communication skills that I regularly use to interact with a wide variety of individuals throughout my community and Career. I take the role of a leader when I am given a task to accomplish, and dedication is one of my strongest attributes. I am always on time and do whatever is necessary to see that my job is done efficiently.

Education:

Northwood University

Bachelor in Business Administration/Marketing

September 2016-Present

Mott Community College

Associate in Applied Science

Graduate Year June 2016

Relative Employment:

Riverstone Logistics

Job Title: Assistant Location Manager

5/2022-Present

Relative Skills:

●Managed a Logistics company for Restoration Hardware

●Manage/Motivate 6 Drive Teams

●Manage/Motivate 1 Dispatcher

●Handle customer complaints

●Conduct Driver Load Outs

●Handle Home Damage Claims

●Complete Toolkit and Truck Audits

●Handle emails pertaining to RH operations

●Communicate Routing Needs

●Interact with Staff and Customers

Anji Logistics

Job Title: Customer Logistics Manager

11/2020-5/2022

Relative Skills:

●Successfully took part in a location start up for a SAIC/SGM cross dock location.

●Guided Inventory management system adjustments needed to perfect the system and make it operable for location.

●Managed 6 employees in a pick to order department.

●Addressed customer concerns regarding inventory and quality of inbounds.

●Communicated possible improvements with processes and changes in the building to assist in location eventually gaining ISO and Lean Certifications.

●Worked with Location Manager to ensure operations were smooth.

●Completed weekly pick generation

●Tracked weekly KPIs for the small lot department

●Answered Emails from customers regarding inventory inbounds/outbounds quality and deadlines

●Managed daily duties including disciplines and trainings of 6-12 employees

●Designed Lean signs for the warehouse floor.

●Wrote Standard Works for all warehouse duties from unloading to loading.

Ryder Logistics

Job Title:Customer Logistics Manager

6/2018-11/2020

Relative Skills:

●Customer Service

●Knowledge of Microsoft Office including Excel

●Inventory Management

●Knowledge of KPIs

●Managed daily duties including disciplines and trainings of 8-18 Union employees

●Internal and Layered Audits

●Submitted Process Changes on Standard Works and maintained processes.

●Weekly Payroll submission, vacation approvals attendance disciplines

●Knowledge of ISO

●Knowledge of Lean

●Assisted at the Lake Orion location in gaining both ISO and Lean certifications.



Contact this candidate