Food Service General Manager

SB

SAMANTHA BUNNER

*********@*****.*** 330-***-**** Canton, OH 44701

Performance Improvements

Policy/Program Development

Supervision and Training

Sales Team Development

Golden Coral Canton, OH

General Manager

10/2003 - Current

Key Accomplishments

* Established mandatory guest service training for all employees.

* Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage, ans inefficient waste management.

*Responsible for hiring and on-boarding process that included but not limited interviewing and training staff.

* Established mandatory guest service training for hard work all employees.

*Motivated staff through acknowledgement of hard work, achievements and instilling accountability while leading by example

*Provided coaching and counseling for staff as needed which developed an efficient and respectful team

*Achieved and maintained growth in profit through the management of controllable costs such as reducing unnecessary overtime and inventory waste

*Hired, trained, coached, and developed 40+ staff members, with the express purpose of integrated talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.

*Process various invoices in a timely manner

*Work with team and covered areas as needed. Worked with vendors on deliveries and invoice payments

*Work reports daily in a timely manner

*Ensured guests were satisfied with every part of the dining experience, from initial greeting through entire dining experience.

*Handles all guest concerns and or complaints for resolution in a professional and timely manner.

*Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.

*Disciplines and develops supervisors, dining room staff, chef, and kitchen staff

* Appraising employee work performance to ensure they perform at optimal level

*Participates in training and development programs to improve personal or depart,mental standards

Life Skills Akron, OH

General Studies

06/2000

Skills

Experience

Education and Training

Certification,

* Restaurant management -Train the Trainer

*Food service - serve safe

*Food service - servsafe proctor

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