Customer Service Office Specialist

Sandybel Huerta

********.******@*****.*** 956-***-**** San Antonio, Tx. 78256

CUSTOMER CARE SERVICE

-Proven hospitality success in multiple settings and serving a broad range of customers. Develop trusted relationships with customers and serve as a collaborative member of the team.

-Strong administrative and investigative skills. Ability to multi-task and possess a sharp attention to detail.

-Quickly learned new COVID-19 laws and requirements and incorporated them into best practices.

-Passion for hard work. Intent to pursue a bachelor degree while working full time. EDUCATION

Thelma R. Salinas STEM Early College High School, La Joya, Tx August 2016- May 2020 High School Diploma

South Texas College, McAllen, TX August 2018-May 2020 Associate in Biology

The University of Texas at San Antonio, San Antonio, TX August 2020, May 2024 Bachelor in Accounting and Finance

EXPERIENCE

Brasao Brazilian Steakhouse, San Antonio, Tx. ~ Server/Bartender July 2022- January 2023

● Recognized as a top performer in the restaurant and mentioned by name in online reviews

● Created positive patron experiences by delivering exceptional customer service to all parties

● Leveraged design thinking elements to create a comprehensive menu offering to guests

● Formally trained new hires on menu items, company standards and computer systems. The Dominion Country Club, San Antonio, Tx ~ Lead Server June 2021- November 2022

● Markets club through direct client contact to maximize membership experience.

● Updates members on specials & features or future events, while keeping track of sold items.

● Maintains ongoing relationships with members in support of the club’s goals to achieve overall growth.

Valley Internal Medicine Associates, Mission, Tx ~ Medical Office Specialist November 2020- May 2021

● Verified medical insurance, identification, medical records, lab, echos, and ultrasound orders.

● Collected card and cash payments for services in advance.

● Direct client inquiries, resolved conflicts, and confirmed appointments with external offices.

● Managed 4 phone lines and facilitated over 200 calls per day with patients, vendors, and staff SKILLS

Fluent Bilingual (Spanish & English).

Able to work well as a team or independently.

Quick learner; able to adjust to a new environment with fast pace. Organizational skills, and always punctual.

Strong interpersonal communications skills

Advanced Technology knowledge

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