Resume

DIGITAL MARKETING

PERSONAL WITH FIELD

EXPERIENCE OF 3 YEARS

Personal details

GERARD OKETCHO

advxae@r.postjobfree.com

+256*********/+256*******

19

Uganda

*** *******

July 3, 1994

12464254

Male

Ugandan

Married

Skills

Excellent

communication and

interpersonal skills.

Ability to work under

pressure and meet

sales quotas

Strong technical and

sales skill

Profile

I am an enthusiastic, self motivated reliable, responsible and hard working person. I am a mature team worker and adoptable to all challenging situations.

I am able to work well both in a team environment as well as using own initiative.

I am able to work well under pressure and adhere to strict deadline and always willing to learn new skills

Education

Mar 2017 - Jun 2018 HUMAN RESOURCE MANAGEMENT

Y.M.C.A, KAMPALA

Certificate in Human resource management

Feb 2018 - Jul 2019 BUSINESS COMPUTING

Y.M.C.A, Kampala

Certificate in Business computing

Mar 2014 - Dec 2015 A'LEVEL

ST.PETERS COLLEGE TORORO, Tororo

UGANDA ADVANCED CERTIFICATE OF

EDUCATION

Feb 2010 - Nov 2013 O'LEVEL

ST.PETERS COLLEGE TORORO, TORORO

UGANDA CERTIFICATE OF EDUCATION

Feb 2005 - Nov 2009 PRIMARY LIVING EXAMINATION

NAGURU KATALI PRIMARY SCHOOL,

KAMPALA

CERTIFICATE IN PRIMARY LIVING

EXAMINATION

Employment

Mar 2018 - Sep 2020 Call centre agent

Airtel uganda, Kampala

answering incoming calls and respond to

customer email

Provide product and service information to

customer

Identify and escalate issue to supervisors

Rresolve and manage customer complaints

Aug 2020 - Dec 2021 Value creation Agent

M.T.N AYO Uganda limited, Kampala

Make satisfaction survey

Quality assurance to the customer who is not

satisfied by the services

Getting customer complaints and follow

Languages

English

Swahili

Luganda

Hobbies

Travelling

Volunteering

Reading

them up untill they are resolved

Engagement and retatetion for the frustrated

customer

Oct 2021 - Present Customer service representative JIJI ONLINE MARKET UGANDA, Kampala

Effectively managed a high-volume of

inbound and outbound customer call.

Accurately documented,researched and

resolved customer service issues

Managed customer call oders, delivery and

follow ups for quality assurance

Courses

Jun 2018 Human resource management

Archived certificate in human resource

management from Y.M.C.A VOCATIONAL

INSTITUTE WANDEGEYA

Jul 2019 Business computing

Archived one year Certificate in business

computing from Y.M.C.A VOCATIONAL

INSTITUTE WANDEGEYA aquired knowledge

in data analysis, systems analysis and Information systems Management

Certificates

2018 Certificate in Human resource management

Certificate in Humana resource management

References

Kiyingi Allan

M.T.N aYo Uganda limited, Kampala

070*******, advxae@r.postjobfree.com

Amanya Rowland

R&B computers, Kampala

+256*********, advxae@r.postjobfree.com

Contact this candidate