Service Representative Customer
Resume:
Resume
DIGITAL MARKETING
PERSONAL WITH FIELD
EXPERIENCE OF 3 YEARS
Personal details
GERARD OKETCHO
**************@*****.***
19
Uganda
July 3, 1994
12464254
Male
Ugandan
Married
Skills
Excellent
communication and
interpersonal skills.
Ability to work under
pressure and meet
sales quotas
Strong technical and
sales skill
Profile
I am an enthusiastic, self motivated reliable, responsible and hard working person. I am a mature team worker and adoptable to all challenging situations.
I am able to work well both in a team environment as well as using own initiative.
I am able to work well under pressure and adhere to strict deadline and always willing to learn new skills
Education
Mar 2017 - Jun 2018 HUMAN RESOURCE MANAGEMENT
Y.M.C.A, KAMPALA
Certificate in Human resource management
Feb 2018 - Jul 2019 BUSINESS COMPUTING
Y.M.C.A, Kampala
Certificate in Business computing
Mar 2014 - Dec 2015 A'LEVEL
ST.PETERS COLLEGE TORORO, Tororo
UGANDA ADVANCED CERTIFICATE OF
EDUCATION
Feb 2010 - Nov 2013 O'LEVEL
ST.PETERS COLLEGE TORORO, TORORO
UGANDA CERTIFICATE OF EDUCATION
Feb 2005 - Nov 2009 PRIMARY LIVING EXAMINATION
NAGURU KATALI PRIMARY SCHOOL,
KAMPALA
CERTIFICATE IN PRIMARY LIVING
EXAMINATION
Employment
Mar 2018 - Sep 2020 Call centre agent
Airtel uganda, Kampala
answering incoming calls and respond to
customer email
Provide product and service information to
customer
Identify and escalate issue to supervisors
Rresolve and manage customer complaints
Aug 2020 - Dec 2021 Value creation Agent
M.T.N AYO Uganda limited, Kampala
Make satisfaction survey
Quality assurance to the customer who is not
satisfied by the services
Getting customer complaints and follow
Languages
English
Swahili
Luganda
Hobbies
Travelling
Volunteering
Reading
them up untill they are resolved
Engagement and retatetion for the frustrated
customer
Oct 2021 - Present Customer service representative JIJI ONLINE MARKET UGANDA, Kampala
Effectively managed a high-volume of
inbound and outbound customer call.
Accurately documented,researched and
resolved customer service issues
Managed customer call oders, delivery and
follow ups for quality assurance
Courses
Jun 2018 Human resource management
Archived certificate in human resource
management from Y.M.C.A VOCATIONAL
INSTITUTE WANDEGEYA
Jul 2019 Business computing
Archived one year Certificate in business
computing from Y.M.C.A VOCATIONAL
INSTITUTE WANDEGEYA aquired knowledge
in data analysis, systems analysis and Information systems Management
Certificates
2018 Certificate in Human resource management
Certificate in Humana resource management
References
Kiyingi Allan
M.T.N aYo Uganda limited, Kampala
070*******, **************@*****.***
Amanya Rowland
R&B computers, Kampala
+256*********, ********@*****.***
Contact this candidate