Administrative Assistant Customer Service

ROSA LOPEZ SOLORIO

626-***-**** **********@*****.*** Fontana, CA

Hard & Soft Skills

Fluent in Spanish

Microsoft, iOS, & Google proficient

Data analysis

Project management

Marketing

Problem-solving

Adaptability

Teamwork

Communication

Time management

Attention to detail

Leadership

Collaboration

Experience

G & B Fulfillment

Administrative Assistant November 2021 – January 2023

•Managed vendor accounts, including but not limited to scheduling, meetings, receiving shipments, coordinating with truck drivers and 3rd party shipping.

•Administered daily operations: filing documents, operating general office equipment.

•Implemented a data retrieval system to streamline data retrieval operations by 10% and increase quarterly product.

Neovia Logistics

Clerical Supervisor I September 2019 – November 2021

•Maintained an open line of communication between departments, vendors, and clients to confirm optimum workflow and client satisfaction.

•Screened phone calls, emails, and visitors answered questions and concerns.

•Scheduled appointments for vendors, coordinated team conferences,

•Trained new associates, composed weekly schedule. Produced nightly reports, gathering, and summarizing data.

•Stand-in manager while superior on maternity leave for 9 months.

American Honda

Inbound Brand Ambassador December 2018 – September 2019

•Educated customers on safety recalls for their vehicle and the importance of completing them as soon as possible.

•Created appointments, provided information for nearest dealership, and confirmed if customers are eligible for further extra assistance (i.e., towing, mobile repair, and rental vehicles).

•Provided support for contact center operations and training program. Prepared all training materials ahead of new hire training, including new resource development.

•Acted as a liaison between the staffing agencies for new recruits.

Bank of America, NA

Bilingual Deposits Senior Client Advocate May 2017 – December 2018

•Answered & redirected 120+ inbound calls for Spanish deposit department while providing maintenance on accounts and clearly communicating problem-solutions to complex inquiries.

•Completed in-depth research to confirm accurate information was provided regarding bank products and procedures, helping to mitigate risk factors.

•Handled escalated calls regarding fees and previous treatment, while offered exceptional customer service within a timely fashion to reduce customer wait time and improve banking experience. Supported managers via report preparation.

Amazon Inc.,

Outbound Picker Oct. 2016 – April 2017

Coordinating and organizing drop-off station for full pick cages, dispatch cages to be packed accordingly to be processed and delivered in a timely manner.

Training and assisting new co-workers in the proper operation of fulfilling orders while staying in compliance with the usage of the machinery around the facility.

Ross Stores Inc.,

Front End Supervisor Nov. 2013 – Dec. 2016

•Responsible for coordinating register tills, accounting for all the incoming funds, deposit and safe. Keeping registers stocked, cleaned, and rotating staff as needed to recover store for the next day.

•Mitigating internal and external theft and fraud. Assisting customers, as well as, addressing any complains or comments from customers and/or staff.

Education

California State University, San Bernardino

•Kinesiology Bachelor of Science September 2013 – June 2019

•Human Resources Management Minor September 2015 – June 2019

•Biology Minor September 2013 – December 2017

References provided as requested

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