Customer Service Store Manager
Resume:
Jeanette A Larson
Coos Bay, Oregon 97420
advx3d@r.postjobfree.com
CAREER OBJECTIVE
A management position wherein my exceptional customer service, intrapersonal and managerial experience will contribute to your organization's success.
QUALIFICATIONS
Eighteen years of managerial and administrative experience.
Outstanding versatility and adaptability.
Dedicated, driven and hard-working individual.
Excellent communication and team-building skills.
Ability to manage multiple tasks in a pressured environment.
PROFESSIONAL SKILLS
INTERPERSONAL AND TEAMWORK SKILLS
Trusted to process confidential employee records such as salary changes, vacation/absenteeism reports, and performance appraisals.
Interacted with a wide variety of personalities while scheduling employees, meetings and special events.
CUSTOMER SERVICE AND SALES SKILLS
Interacted with clients and utilized excellent organizational skills to arrange and coordinate daily breakfast, lunch and dinners. Organized special events, which included Cinco De Mayo, Taste of Colorado and Cherry Creek Arts Festival.
Delivered excellent customer service, conducted in-house sales promotions while functioning as store Manager and hostess.
Oversaw daily sales operations of various types of restaurants and ice cream stores.
MANAGERIAL AND SUPERVISORY SKILLS
Proven multi-tasking abilities by scheduling and supervising staff, consisting of kitchen workers, food servers while functioning as facility in-house manager at restaurant.
Served as general manager of ice cream and gelato company.
QUANTITATIVE SKILLS
Consistently entrusted with large sums of money.
Completed, submitted and processed invoices for payments.
Maintained low inventory levels and labor costs.
Demonstrated knowledge of and accountability for payroll and employee records, daily sales operations, and profit and loss statements, including inventories, labor, petty cash, bank deposits, change orders, and bank deposit verifications.
Managed petty cash, payroll, inventory, accounts receivable, and payable.
COMPUTER SKILLS
Proficient in personal computing programs such programs as Microsoft Windows, Microsoft Word, Excel, PowerPoint. Also proficient in numerous proprietary labor scheduling, inventory control and payroll business programs.
Create and distribute a variety of reports using Microsoft Excel and proprietary business programs.
EMPLOYMENT HISTORY
Cook at Ocean Crest Assisted Living, Coos Bay, OR 7/11 to present.
1st Assistant Manager, I-HOP Restaurant, Westminster, CO, 5/08 to 12/10
General Manager, Coldstone Creamery, Broomfield, CO, 6/02 – 12/08
EDUCATION
State of Colorado, Denver, CO 2009
Serve-Safe certification
I-HOP Restaurant, Denver, CO, 2010
Leader of Brand (LOB) certification
Illinois Valley High School, Grants Pass, OR 1984
General Studies.
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