Transportation Security Screener

**** ******** **** ***** • HOUSTON TX *****

PHONE 832-***-****

E-MAIL: ****.*****@*****.***

www.linkedin.com/in/ErinNMealsmailto:****.*****@*****.***

ERIN N. MEALS

Seasoned security operations and sales manager with over 15 years of in-depth experience in the security industry including business development and retention.

Managed a diverse security portfolio with multiple industry verticals. As a former law enforcement officer, developed and maintain an extensive network of security experts and clients, including private, federal, and military security business. Increased financial health and growth of assigned portfolio, to include retaining key business and developing additional business. Exceeded all financial goals and grew assigned business portfolio. Proven leader in managing operational efforts through effective and motivating mentoring strategies.

WORK EXPERIENCE

June 2017 – December 2017

Securitas Security Services, Houston TX

Branch Operations Manager

•Supervisor Joseph Desuk 281-***-****

•Supervisor may be contacted if under serious consideration

Provided leadership for assigned Houston Branch, to include hiring, training, discipline and termination of employees. Ensured delivery of quality services; managed all aspects of security operations efficiently and effectively to achieve service and profitability objectives. Initiated the acquisition and integration of new business. Coordinated and directed new client transitions. Implemented client satisfaction drivers. Hired, coached, trained, and developed field managers and supervisors. Promoted client and employee retention initiatives. Left position due to loss of home and family due to natural disaster (Hurricane Harvey).

June 2013 – December 2016

Allied Universal Security, Houston TX

Client Value Manager

•Supervisor Joseph Cerquitella 972-***-****

•Supervisor may be contacted.

Set the direction, tone and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results. Directly oversaw a diverse business portfolio with a variety of verticals, to achieve maximum profitability and highest service standards. Hired, developed and retained a team of security officers, and salaried managers. Oversaw and worked with management team to provide all service deliverables at the highest levels by overseeing all training and work standards and providing resources to security officers and staff to enable them to achieve their greatest performance potential. Partnered with Business Development Manager to develop leads, complete RFP’s, and present to potential clients. Communicated high service level expectations to the greater team. Engaged regularly with clients to share expertise to enhance the value of AlliedBarton’s offering.

December 2011 – May 2013

AEPS Corporation, Austin TX

Physical Security Manager, US Army Corps of Engineers

•Supervisor George Devers 512-***-****

•Supervisor may be contacted if under serious consideration

As site manager, oversaw the work of armed security officers who provide services to fulfill a prestigious government contract. Worked directly with client as company liaison, and ensured all contract requirements were met, and excellent service levels maintained.

October 2009 – April 2010

Cascade Enforcement Agency, Beaverton OR

Captain / Operations Manager

•Supervisor Blake Jonas 503-***-****

•Supervisor may be contacted

Duties included planning, organizing, coordinating, and assigning duties. Recommended hiring, termination, and discipline, and evaluated the work performance. Handled personnel matters for assigned staff; provided counseling as needed. Supervised all serious or major events and coordinated work activities with other local governmental agencies; acted as incident commander at serious incidents. Investigated injuries and equipment damage; investigated complaints against officers or other personnel. Responded to service calls and took appropriate actions. Assures proper agency and safety standards were maintained; assured work of shift or section was carried out properly and effectively. Prepared reports, summaries, and correspondence related to the work. Developed and implemented policies for the shift or section. Performed related duties as needed or assigned. Certified instructor in tactical restraint, OC spray, asp/extendable baton and Management of Aggressive behavior.

May 2002 – January 2006

Dept. of Homeland Security / TSA, Portland OR

Supervisory Transportation Security Screener SV-1801-G

•Supervisor David Triglia, 503-***-****

•Supervisor may be contacted

Duties included providing frontline security and protection of air travelers, airports and airplanes. Provided guidance to lower level staff on resolving technical issues. Trained staff in customer service and security duties related to passenger screening. Directed and managed the work of subordinate employees, set priorities, assigned tasks, monitored performance, and took or recommended disciplinary action. Resolved routine security problems. On a daily basis, administered various TSA approved training to screeners, and independently developed and applied job-related training tools such as role-playing customer service training skills, SOP review questions and discussions, and job knowledge-based training tools. Recipient of cash award for outstanding federal service. Completed Supervisors Training and certifications as federal security specialist. Wrote and implemented Standard Operating Procedures for TSA Portland Operations Center. Trained staff in all procedures to operate and maintain Operations Center. Received several performance awards for outstanding job performance and excellent customer service and management skills.

August 1999 – May 2001

Harney County Sheriff’s Office, Burns OR

Deputy Sheriff / County Emergency Programs Manager

•Supervisor Greg Peterson 541-***-****

•Supervisor may be contacted

J Assigned as County Emergency Program Manager, Patrol Deputy, Search and Rescue Manager, and Eastern Oregon Joint Anti-Drug Task Force member. Developed and maintained all mandated County Emergency Operations Plans, co-coordinated all planning and operational activities of all emergency support functions in the Plans, and conducted public awareness presentations and training for local civic organizations and emergency response agencies. Conducted inter-agency drills to test and evaluate the preparedness of all County emergency response agencies. Led volunteers in searching for, reaching and rescuing by various methods lost, ill or injured people within Harney County. Assisted outside agencies with Search and Rescue Operations as requested. Co-coordinated training for all volunteers within the organization and maintained all pertinent files and records. As Eastern Oregon Joint Anti-Drug Task Force member for the Sheriff’s Department, conducted covert operations to remove illegal drugs from the community. Developed and work with Informants, conducted surveillance, and investigated reports of narcotics crimes.

April 1993 – April 1997

United States Navy, Bangor WA

Explosive Ordnance Disposal

•Supervisor Randy Wagner 360-***-****

•Supervisor may be contacted

Job responsibilities included assignment to base Security Division as a Small Arms coach, instructing and assisting over 2000 base personnel in small arms operations and qualification. As an Explosive Ordnance Disposal Technical Assistant, assisted in all functions of daily operations which included arms and ammunition accounting and security, files and record security, equipment maintenance, and emergency response operations to remove and disable Improvised Explosive Devices.

CERTIFICATIONS

Texas Dept. of Public Safety TCLEOSE Law Enforcement Firearms Instructor

Texas Private Security Board Level III Firearm Instructor (Provides firearms qualifications for Commissioned officers)

Texas Private Security Board Commissioned Security Officer

Texas Private Security Board Personal Protection Officer

American Safety and Health Institute First Aid/CPR/AED Instructor

Certified Tactical Restraint Instructor

Certified ASP/Expandable Baton Instructor

Certified OC Instructor

Certified Customer Service for Security Trainer

EDUCATION

Schooled Overseas in Aberdeen, Scotland. Attended Comeaux High School in Lafayette, Louisiana for one year prior to graduation. Attended the University of Southwestern Louisiana in Lafayette, Louisiana for 2 years, where majored in French. Attended Clackamas Community College and majored in Emergency Management. Dean’s List student.

COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Explorer, Publisher and Outlook. Proficient in Team Time solutions, including Winteam, iCims recruiting, and Active Strategy performance management software. Type approx. 45 wpm.

LANGUAGE SKILLS

Fluent English, French and Hebrew. Some Spanish.

SECURITY CLEARANCE

Top Secret/SCI Security Level Clearance. Issued 1994. (US Navy). Secret Level Security Clearance. Issued September 2001 (Oregon Air National Guard)

PROFESSIONAL MEMBERSHIPS

Order of the Eastern Star, 1992 till Present. ASIS, 2009 – Present.

VOLUNTEER EXPERIENCE

Participated in Local Elementary Schools “Lunch Buddy” Program. Volunteer at local Veteran’s Hospital. Work with local animal shelters providing lost pet resources.

AWARDS

Cash Award recipient for innovative work in federal service. Horizon Airlines Customer Service Award (first non-employee to receive). Transportation Security Administration Award for superior service. Outstanding Performance Award for federal service. Portland Patrol multiple awards for superior service. Multiple awards for outstanding team service, Allied Universal.

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