Restaurant Team Customer Service

Bertha A. Belcher

*** *. ******** **

Griffith, IN 46319

Mobile: 219-***-****

Email: *******@*****.***

AREAS OF EXPERTISE

Management

Quality control

Strategic planning

Health & safety

Cost control

Customer focused

Marketing activities

Customer care

KEY SKILLS AND COMPETENCIES

Strong motivational and influential people skills. Extensive and relevant knowledge of retail and food industry. An eye for detail and the ability to drive consistent brand standards. Experience of managing people and driving business performance. Computer skilled, Microsoft, Excel, Spreadsheets, Inventory Count, Cash handling, balancing cash reports, Bilingual (Spanish), Demonstrating Customer Service Expertise, Opening of new retail stores, Recruiting Staffing and Scheduling. WORK EXPERIENCE

McDonald’s Restaurants – Second Assistant Manager 2003 - Present Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance. Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.

Duties:

Ensuring the highest standards of food and beverage service.

Keeping control of food and labor costs.

Ensuring Health & Safety and also hygiene procedures & standards are maintained.

Having an in-depth knowledge of all menus.

Responsible for recruiting, training & developing restaurant staff.

Dealing with and resolving customer complaints.

Maximizing all business opportunities to drive sales.

Communicating with the kitchen staff to ensure efficient food service.

Organizing the daily and weekly shift schedules for the Restaurant’s staff.

Ability to create a great atmosphere & be an inspirational host.

Monitoring sales and then writing informative reports for the restaurant owners. T.J. MAXX Department store - Department Lead 2001-2003 Duties:

Develop and implement training and on-boarding strategies aimed at furthering employee skill levels and employee retention.

With attention to detail, follow company policies and procedures.

Led and successfully completed project involving analyzing shopping trends and making appropriate recommendations to improve customer satisfaction and sales.

Coordinate and create associate scheduling, ensuring trained personnel adequately cover all shifts.

Investigate inventory shortages, identifying cause as internal or external, and taking necessary employee disciplinary action when appropriate.

Encourage and facilitate strong team environment, furthering the success of the department due to consistent communication and positive relationships among associates.

Reorganized and developed a tracking system within department that emphasized personal accountability and improved efficiency.

EDUCATION:

Morton High School Hammond, IN – Diploma 1998

PROFESSIONAL REFERENCES:

Available upon request

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