Customer Service Director

Social Service Director

Experience working within budgets and utilizing financial statements.

** *****’ experience in project management.

Time in ES Role 2 years nine months

Facilitated ES quarterly and assist in agenda planning.

Plan and facilitate local DV point, FC unit meetings, Change guide meetings, daily huddles, and weekly Branch CI meetings.

I plan, assist, and guide large and small organizations thru operational change.

I have served as point person for support of staff at all levels for operational success.

I have designed trainings and learning resources for the for many behavioral health software programs. Providing support, training, and integration into existing work systems.

I have developed and implemented deeper engagement practices-based person driven and person focused principles.

I have reviewed and disseminated survey results for workgroups to build strategies for field application.

I have created and delivered Equity and Inclusion training for a virtual eligibility team.

I have direct contact experience supporting victims of domestic violence. In person and virtual platforms.

I have provided Engagement and rapport building support at multiple work sites in the Rogue Valley.

I have been a member of many work groups from beginning to end. Some as a leader some as a member.

Provide One on One and group coaching to any staff member or clients.

HIGHLIGHTS OF QUALIFICATIONS

Over 20 years successfully mentoring adults and adolescents in life skills and self-advocacy.

Over 20 years in management and team leadership.

Facilitation of life skills classes, substance abuse treatment groups and audit processes.

Excellent ability to build rapport with clients of all backgrounds and cultures.

Excellent interpersonal and social skills; and the ability to lead or follow based on clients needs.

Effective written and verbal communications across multiple media formats.

Efficient in written correspondence, oral presentations, and developing policies and procedures.

Computer proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook and Social Media applications.

Four years’ experience as a mental health counselor.

WORK EXPERIENCE

Quality Counseling Services LLC Medford, OR

Counselor January 2023-Present

Provide mental health assessments, service planning, and individual counseling.

Actively networked to build caseloads for multiple counselors.

Mentorship.

All CARE Pace Grants Pass, OR

Social Work Manager December 19, 2022-Present

Manage and service caseload of elderly clients.

Developed and create all social service processes.

Developed and facilitated behavioral health program.

Supervise and Train all new Interns, BSW, MSW, and LCSWs

Developed new methods of working within a medical Interdisplinary team.

Served on IDT and worked to blend medical model with psycho-social approach.

Oregon Department of Human Services White City, OR

Engagement Specialist August 8, 2018-2022

Lead worker for Family Coaches

Educate and train multiple site staff in client centered and client focused case work.

Train and facilitate learning in diversity and equity.

Support all branch teams in achieving greater engagement and equity.

Desert Hills Family Works, Treatment Foster Care Albuquerque, NM

Social Work Internship January 2017 - 2018

Assisted facility providing treatment placement, individual therapy and family therapy for foster children.

Co-Facilitated two substance abuse groups for adolescent age females in local Regional Treatment Facility.

Completed, compiled and facilitated case management.

Learned basics of DBT.

Assisted in short term groups with Day treatment kids.

Assisted in annual state audit preparation and responses.

Participated in treatment and wrap around team meetings.

Trader Joes Albuquerque, NM

Crewmember January 2009- January 2018

Managed all store operations, inventory management and employee relations.

Provided excellent customer service.

Supervised over 25 crew members per shift.

Received personal letter to corporate office from 30-year customer praising my customer service.

Society for Creative Anachronism Albuquerque, NM

Officer January 1999-January 2016

Sixteen Years involvement with a local non-profit community organization.

Mentoring over 30 people in life skills, self-advocacy, and non-profit organization management.

Coached mentees in job and life skills.

Served people of all demographics, cultures, and ages.

Held officer positions throughout tenure.

Organized and executed large and small events. (Albuquerque Ren Fair)

MILITARY SERVICE

U.S. Army, Stationed at Babenhausen Germany and White Sands Missile Range 1988- 1992

Multiple Launch Rocket System Crew

Operated and maintained $2.2M of government equipment.

Trained in hazardous materials handling.

Team building and soldier mentoring.

Responsible for the cataloging and organization of 10,000 pieces of mission sensitive equipment.

EDUCATION

Master of Social Work (Clinical Concentration.) Florida State University, Tallahassee Florida

Bachelor of Social Work, Summa Cum Laude, New Mexico Highlands University, Albuquerque, NM

AA degree in Human Services and Integrated Studies, Central New Mexico Community College, Albuquerque, NM

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