Administrative Assistant Customer Service

LAURA PAGANO

*** ******** ***, *******, ** ***** *********@*********.*** 201-***-****

* ***** ** ********** ** an Import Coordinator with the following strengths: Skilled at multitasking Positive attitude Detail Oriented Dependable Strong Problem Solving Skills Fast Learner Innovative Highly Organized

EXPERIENCE

Mitsui Foods Norwood, NJ

Import Coordinator November 2013 – December 2021

● Process and Submit to Customs Brokers all ISFs (Importer Security Filings) received and entered into ISUPPLIER. Then confirm all ISFs S1 status

● Received, created, maintained, and filed all shipping documents, provide commercial Inv/BOL to purchasing for payment

● Input can codes into ISUPPLIER

● Follow up with USDA, Customs and FDA as needed for issues related to assigned ports

● Submit to customer broker all clearance documents for all incoming shipments

● Request / Provide Arrival notices for all incoming shipments

● Process all Broker Invoices and submit 7501s to accounting

● Check ETA status on all incoming shipments

● Communicate and coordinate with brokers and truckers to make sure cargo is released and delivered to final destination

HomeGoods Closter, NJ

Front End Coordinator December 2016 – December 2021

● Controlled the front end of the store to have store operation run smoothly

● Handled all customer service issues

● Trained all new employees

● Operated a cash register to check customers out in a quick but accurate manner

● Closed all registers at the end of the night and made sure all the money was collected, counted, and brought back to cash office

● Took care of all in store and customer returned damages Graber Agency, Inc Montvale, NJ

Administrative Assistant October 2008 – April 2013

● Process the licensing and contracting for over fifty insurance agents for various insurance companies

● Process all agent licensing for the different states where they produce

● All incoming and outgoing correspondence to clients and agents

● Assembling in-force illustrations for clients and agents

● Compiling all insurance quotes

● Process and maintaining all investment files

● Compile and analyze weekly, monthly and annually compliance reports

● Update and revise client’s investment portfolios per Brokers request

● Work closely with Compliance Department and the Investment Center to make sure all FINRA rules are met

SKILLS

● Technical: Microsoft Office Suite (Word, PowerPoint, and Excel)

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