Salesforce Developer Customer Service

Syed Salman

Salesforce Developer

**********.**********@*****.***

Phone: 929-***-****

PROFESSIONAL SUMMARY

Over 9 years of IT experience in Salesforce.com including System analysis, design, development, testing, deployment of SFDC, Web based Applications, Service Cloud, Sales Cloud, Salesforce Lightning, X-Author in word, X-Author in Excel.

Good Knowledge on Salesforce packages and Lightning experience.

Developed Apex classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.

Implementation & Integration experience on Salesforce.com using Apex Language Web Services,

Worked on Batch process, Scheduled Apex, inbound email services and streaming API.

Involved in migrating salesforce instance from classic to lightning experience from scratch.

Implemented end-to-end customer service live chat functionality using SalesforceLiveAgent.

Experience with Sales Cloud,Service Cloud,Commerce cloud with B2B and B2C Business processes

Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.

Experience with Demand ware eCommerce cloud-based provider for big and small businesses.

Involved with the Demand ware technology, Salesforce created a new Salesforce Commerce

personalized shopper experience, with data points and analytics for customization.

Proficiency in performing SFDC Administrative tasks like Workflows, Processbuilders, Approvalrules, creating Roles, profiles, validation rules, Record Types, Components, Tabs, Custom Objects.

Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.

Have a good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, `, AJAX, SQL, and Microsoft SQL Server.

Loaded data in to Salesforce.com using MS Excel, Data loader and import wizard.

Expertise on working with Workbench and Postman for testing Web-service integration.

Proficient in performing large and Apex Data Loader and Salesforce Import and Export Wizard.

Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.

Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing and deployment, including methodologies like Agile, Iterative Software Development and Rational Unified Process (RUP).

small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, A

Strong Knowledge in AppExchange Applications for integrating with third party applications.

Worked with version control systems like TFS (Team foundation server) and GitHub code repositories to maintain different versions of code of the Salesforce Org.

Implemented agile accelerator for project management and Agile tracking on Salesforce platform.

CERTIFICATIONS:

Certified in PD1- Salesforce Admin With the Knowledge of App Builder and Development with Salescloud and Service Cloud

Working on PD2- Advanced Salesforce Platform Developer 2 Certication

TECHNICAL SKILLS

SalesforceTechnologies

Salesforce.com, Lightning, customizations like Workflows, Approvals, Custom Objects, Record Types, Page Layouts, Role Hierarchy, Validation, Groups and Queues, Custom Formulas. Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Custom Controllers and Extension

Customization

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Programming Languages

JAVA, C, C++, APEX, SQL, and PL/SQL

Java/J2EE/WebTechnologies

Java Script, jQuery, J2EE, HTML, XML, and Web service

Development Tools

Eclipse IDE, Apex Data Loader, Workbench

IDE, HTML Editor

Eclipse IDE, Notepad++, Adobe Dreamweaver

Microsoft Tools

Excel, Visio, Word, PowerPoint

Methodologies

Agile(Scrum), Test Driven Development

Database

Oracle, MySQL, SQL Server

EMPLOYMENT HISTORY

Role: Sr. Salesforce Developer/ Lightning

Client: Farm Credit Financial Partners, Agawam, MA Dec 2019 to Till Date

Responsibilities:

Analyzed the design documents and prepared & reviewed with analysis team, development team and testing team.

Involved in developing salesforce lightning Apps, Components, Controllers, and events on creating lightning Pages Inside Lightning Community Builder.

Upgraded from Legacy Application called Empower to Salesforce Classic and migrated to Salesforce Lightning Platform by Lightning web development with Mobile and Lightning Components.

Developed Lightning button web component and Lightning Quick Actions in different page layouts in Salesforce Lightning Platform.

Experience In Lightning Web components in Decorators such as API,track,wire and wire service in App builder in Salesforce org with Full sandbox and Partial sandbox

Experience with the Salesforce Commerce Cloud with the the primary source of information and guidance for developing on the Salesforce commerce platform

Worked on External Resources and Internal Resources for Microsoft Cloud AD with Microsoft 365,Azure portal,and other thousands of Saas applications.

Extensive knowledge in Usage of Adobe Apex for Rest Based Services with Agreement template services.

Developed Lightning apps using lightning Components and made them compatible with Aura classes and Apex classes with usage of Developer Console.

Worked on Conga Composer, Conga Batch,Conga Trigger in Salesforce with document generating element and running the batch of Template builder with Launching of Batch with the template to the document printing in all different formats of documents.

Extensive Usage of Synchronization of Azure Devops and Visual Studio Code after the Code Merge changes from VS code and create pull requests with Code Merge Changes and pushing the code to Master Branch.

Involved in estimation and analysis for Migration from classic to lightning.

Developed custom business logic using Force.com which includes Apex classes and Visualforce pages to build several applications like Loan Calculator on Account object and Collateral Calculator on Product Package Object.

Worked comfortably in both Waterfall and Agile methodologies

Involved in highly varying levels of abstraction including business strategy, product strategy, technical design and implementation of Conga Product with Salesforce.

Developed Inbound Email Services to create new contact records or update the existing one.

Performed the unit testing in the UI to ensure that the code developed has no bugs both technically and functionally.

Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.

Environment: Lightning, Apex, Visualforce pages, Controllers, Triggers, SOQL, SOSL, Apex Batch, Schedule APEX, Chatter uploads, Live Agent, Inbound email services, TFS

Role: Sr. Salesforce Developer/ Lightning

Client: Humana Inc, Louisville, KY Jan 2018 to Nov 2019

Responsibilities

Preparing the design documents and review with analysis team, development team and testing team.

Involved in developing salesforce lightning Apps, Components, Controllers, and events on creating lightning Pages Inside Lightning Community Builder.

Worked with Apttus ALM Conga Trigger,Conga batch process with ALM template creation and send it to different printers in different location with the Integration and Configuration experience

Upgraded from Salesforce Classic to Salesforce Lightning.

Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.

Developed custom business logic using Force.com which includes Apex classes and Visualforce pages to build several applications like Lease calculator and rewards calculator apps on portal communities.

Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.

Involved in estimation and analysis for Migration from classic to lightning.

Experience in integrating with external systems using SOAP API, Rest API.

Worked on Postman for testing the web service callouts to send the data to the external systems.

Worked on Batch apex and scheduled apex for processing large number of records to run every day.

Built chatter uploads for automating the process of creating records in Salesforce from csv data files.

Configured and built Live Agent application to create a Live chat service for the ease of customers.

Developed Inbound Email Services to create new contact records or update the existing one.

Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages & Custom Applications, Salesforce.com Service Cloud expertise.

Performed the unit testing in the UI to ensure that the code developed has no bugs both technically and functionally.

Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.

Used TFS (Team Foundation Server) for source code versioning control on Force.com platform.

Created custom reports and designed dashboards for the management team

Environment: Lightning, Apex, Visualforce pages, Controllers, Triggers, SOQL, SOSL, SOAP API, Postman, Apex Batch, Schedule APEX, Chatter uploads, Live Agent, Inbound email services, TFS

Role: Salesforce Developer/Administrator

Client: State Street Bank and Trust, Boston, MA Feb 2016 to Dec 2017

Responsibilities:

Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization by preparing the technical requirement document before the development.

Developed Visual force pages using Lightning Design system.

Developed Apex Classes, Controllers and Apex Triggers for various functional needs on Force.com

Developed Apex Classes as REST Web Services for external applications accessing Salesforce.com data from external systems to display in the pages of Salesforce.

Used many Lightning components like Grid, Button group, Cards and Tiles.

Worked with Workbench rest Explorer to test the data integration with the external systems.

Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Also, worked on converted Pre-built VF pages to new Lightning using the lightning components.

Implemented Triggers for various events in the process of automating the Sales process using Process Builder, Workflow and Approval process.

Created static and dynamic pages using Lightning components.

Configured Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates in Apttus CPQ.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Configured Sharing settings to specify the level of access the users have to each other's data.

Created Workflow rules and defined email alerts, related tasks, and field updates

Worked on data management and data loading using data loader and import wizard.

Provided support for resolving cases using case assignment rules and auto response rules.

Created test scenarios on Sandbox environment & migrated code to deployment on successful testing.

Performed Integration Testing by adding all modules together for the web-based application.

Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Fix defects as needed during the QA phase, support QA testing, troubleshoot defects and identify the source of defect.

Used GitHub for source code versioning control on Force.com platform.

Environment: Apex, Visualforce pages, Controllers, Triggers, SOQL, SOSL, Apttus CPQ, Data Loader, Rest Web Services, Email templates, Process Builder, Workflow, GitHub, Data Loader, Sales Cloud.

Salesforce Developer/ Administrator

Client: Dell Technologies, Hyderabad, India March 2014 to November 2015

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of Business and technical requirements and designed the solution.

Developed Apex Classes for Visualforce pages.

Developed Triggers required for the application.

Developed Triggers required for the application.

Have written Batch Apex for the asynchronous data updates.

Created E-Mail Templates for the email alerts created.

Used analytic snapshots for bi-weekly reports.

Used SOQL & SOSL considering the Governor Limits for data manipulation using the apex code.

Created case escalation rules to escalate cases automatically if they are not resolved within a certain period, also worked on app-exchange tools for tracking orders.

Developed Apex Triggers, Apex Classes and Test Methods.

Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.

Developed Test classes for all the Apex classes and Triggers with minimum 95% code coverage for triggers and classes.

Environment: Apex, Visualforce pages, Triggers, SOQL, SOSL, SteelBrick CPQ, Profiles, Roles, Sharing settings, workflows, pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships, formula fields, OWD and Field level security.

Role: Salesforce Developer

Cognizant Technology Solutions,Hyderabad, India. December 2013 to November 2014

Responsibilities:

Responsible for developing Use Case, Class diagrams and Sequence diagrams for the modules using UML and Rational Rose.

Redesigned the web applications by replacing the Custom MVC framework with the Spring MVC module.

Used spring framework for dependency injection with the help of Configuration files.

Designed the Front-end Screens using JSP, Servlets, HTML and JavaScript.

Implemented Ajax in web pages to make Asynchronous request to the server.

Wrote SQL queries and PL/SQL procedures for JDBC.

Involved in coding DAO layer using Hibernate to access the Oracle database.

Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account management.

Tested Web Services using SOAPUI tool as a part of unit-testing.

Used JMS for Asynchronous communication between the applications.

Developed various test cases and performance unit testing using JUnit.

Developed Ant build scripts, created WAR files and deployed in JBoss application server

Environment: Core Java, JSP, Struts 1.1, Eclipse, JDBC, J2EE, Apache Tomcat 5, HTML, JavaScript, MySQL Clear Case, Ant

EDUCATION

Bachelor of Technology in Electronics and Communication Engineering JNTU-H,India.

Master’s in EMSIS From University of Cumberlands, Williamsburg, Kentucky, USA

Contact this candidate