Service Representative Customer

Lauren Chandler

Liberty Hill, Texas, United States

advwz0@r.postjobfree.com 512-***-****

linkedin.com/in/lauren-chandler-05879325b

Summary

Summary

To obtain and maintain a level of excellence working with customers, management and co-workers at a company who will encourage diversity and inclusion along with the ability to progress in the chain of command.To be challenged to perform my duties to the best of my ability and emerge with successful completion of all responsibilities required to do my job.

Experience

Customer Service Representative

Accenture

Jan 2022 - Present (1 year 1 month)

Work with clients to verify payment status, cancellation status, fraud prevention, reprocessing of credit card payments, route clients to other departments when accidentally routed to payments. Transfer Agent

AST FINANCIAL LIMITED

Feb 2021 - Jul 2021 (6 months)

Served as strategic partner, added value through high-level consultative services and integrated execution of services including complete share registry management, compliance risk reduction and shareholder engagement.

Enrollments Broker

Maximus

Apr 2020 - Oct 2020 (7 months)

Performed choice counseling or enrollment activities or both daily, helped medicaid recipients choose medical and dental plans that suited either the parent, child or whole family. Responsible for explaining benefits to customers as well as assisting with choosing doctors, scheduling appointments. Navigator

Wingstop Restaurants Inc.

Had multiple important responsibilities which included wowing guests, taking phone orders, greeting walk in customers, ensuring correct orders were given out, maintaining cash register and opening/ closing out of front end of restaurant.

Customer Service Representative

Goodwill Staffing & Recruitment

Aug 2019 - Jan 2019 Lauren Samudio Chandler - page 1

Lauren Chandler - page 1

Responsible for initiating interaction with applicants to place in open positions for various employers in the Austin area, set up appointments for applicants to come in to location for interviews/testing. Leasing Agent

MDR Staffing

Mar 2019 - Jul 2019 (5 months)

Responsible for contacting potential apartment seekers to set appointments to view apartments, showed the benefits of different models to prospective renters, and creation/maintaining of tenant files. Housekeeping Specialist

MDR Staffing

Aug 2018 - Mar 2019 (8 months)

Maintained standard of excellence by ensuring rooms were pristine on a tight schedule, provided excellent customer service on special request, consistently hit metrics on rooms cleaned, and maintained goal average of never having any complaints. Assistant Manager

BACK 2 NEW LIMITED

Apr 2018 - Aug 2018 (5 months)

Back 2 New Pressure Washing & Exterior Cleaning; Responsible for contacting customers to determine satisfaction of work and source new leads,

answered in bound calls, processed new orders, managed office inventory, scheduling and payroll process.

Office Manager

The Authoritive Plumber

Feb 2012 - Apr 2018 (6 years 3 months)

Maintained schedules for a team of plumbers, set appointments and handled logistics. Kept office space cleaned and well stocked. Set up onboarding packages and payroll process. Customer Service Specialist

Austin Wheelchair Co

Oct 2008 - Oct 2011 (3 years 1 month)

Worked multiple databases inputting patient and provider demographic changes, Adjudication of claims in timely fashion, also responsible for provider enrollment. Performed general administrative tasks in other departments as needed.

Customer Service Representative

AAA Medical Oxygen Supply

Apr 2007 - Oct 2008 (1 year 7 months)

Managed all aspects of customer experience from verifying benefits, obtaining/managing authorizations, explanation of benefits, appointment setting, claim filing/posting, and customer billing, online and walk- in patients. Managed retail showroom and oxygen and equipment delivery and pick up. Lauren Chandler - page 2

Customer Service Specialist

Austin-Travis County EMS

Nov 2003 - May 2004 (7 months)

Responsible for identifying rejected claims, investigating cause and refiling, customer explanation of benefits, billing, creation of payment plans and aging. Also, main relief for front desk and floater between departments.

Customer Service Representative

AUSTIN ALLERGY ASSOCIATES

Apr 2001 - Oct 2003 (2 years 7 months)

Responsible for all aspects of the patient experience from appointment setting to verification and explanation of benefits, timely filing of claims, working claim payments, patient billing and the aging process. Responsible for collection of pollen counts and distribution to news and radio stations for public broadcast.

Education

Pflugerville High School

General Studies

1988 - 1990

John H Regan High School

Diploma of Education, General Studies

1990 - 1992

Grand Canyon University

Behavorial Health Sciences; Trauma, Substance Abuse/Addiction Counseling Licenses & Certifications

Certified Anti-Money Laundering Specialist (CAMLS) - Accenture Customer Service Representative Certification (CSRC) - Accenture Agile Expert Certificate of Proficiency - Accenture Certified Fraud Specialist (CFS,) - Accenture

Ordained Minister - Universal Life Church

Ordained Minister

Skills

Lauren Chandler - page 3

account management • accountancy • agile • banking • benefits administration • billing • Data Analysis • Online Data Entry • Critical Thinking • Problem Solving Honors & Awards

Volunteer Fire Fighter of the Year - Hilton Hotels Corp Oct 2001

I worked for the Hilton Hotel and it caught on fire one night. I was driving past it and saw the fire and stopped and called the fire department, got all of the guests gathered and accounted for at a motel next door and called and notified the General Manager of the Hotel. I was awarded Vol Fire FIghter of the Year for my relentless and brave work to make sure our guests were all safe. Employee of the Year - Great Hills Executive Office Center Jun 1994

Lauren Chandler - page 4

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