Scrum Master

Gladys Ngwi Taka

Tel: +*-*** -***-****, 651-***-**** •

Email: ***********@*****.*** •

Saint Paul, MN 55117 •

SCRUM MASTER

PROFESSIONAL SUMMARY

A value-driven Certified Scrum Practitioner with over 11 years of product management and 6 years of experience coaching and leading Scrum teams in timely and incremental delivery of value. Servant- leader well-versed in coordinating fast-paced, versatile, and evolving projects with co-located and offshore teams. Adept at leveraging the Agile mindset with business initiatives to deliver quantifiable and sustainable results. Demonstrated ability to motivate, lead, and coach leadership/scrum teams across multiple locations. Capable of transforming from Waterfall to Agile, applying expert judgment to identify and remove impediments, keeping teams focused, and delivering success in rapidly evolving and dynamic environments.

SKILLS

Scaled Agile Framework (SAFe)

Coaching, Mentoring, Facilitating,

Project Estimation

Sprint Planning, Sprint Retrospective,

Sprint review,

Technical Project Management

Backlog refinement/Grooming

Velocity Tracking

Forecasting,

Story Pointing

Managing Technical Risk

Continuous Integration/Continuous Delivery

Continuous Improvement

Program Increment (PI) Planning

Team Empowerment

Conflict resolution

Burn-up Chart

Release Planning

Burn-down Chart

Capacity Planning

Communication

Quality

Quarterly Product Planning

Servant Leader

Interpersonal & organizational skills

Assurance (Q/A)

TECHNICAL PROFICIENCIES

Agile/Scrum/Waterfall Azure DevOps Mural, WebEx Zoom OneNote Planning Poker Story Pointing Big-room Planning Good knowledge of SDLC Microsoft Office Microsoft Teams Outlook Jira Confluence

PROFESSIONAL EXPERIENCE

Consumer Energy – Michigan:

Scrum Master from Sept 21st, 2022

Supporting teams of scientists, Engineers, process experts and visualization professionals to offer process automation and advance data analytics to help customers deliver quality services in a cost effective, faster & efficient manner by adopting agile principles and values into their product development environment.

Supporting teams to simplify and optimize business processes leveraging all the scrum events and artifacts.

Supporting teams to Automate processes and platforms.

Supporting teams to Perform advanced data analysis and development of applications.

Defining and establishing measurable metrics like the burndown/up charts, cumulative flow diagram & velocity to track progress.

Supporting PO to ensure that backlog remains healthy.

Creating a team chatter.

Teaching teams on their role during backlog refinement and sprint planning especially in estimating user stories.

In building the values of scrum such as respect, focus, commitment, courage and openness in delivery of value and within the team and organization.

Helping teams to become cross functional, self-organized and self-managed through coaching and mentoring.

Organizing and facilitating scrum events of daily stand-ups, sprint planning, sprint reviews and retrospectives.

Using azure devops board, MS teams to leverage our work

Risk management by leveraging 3 pillars of scrum which are transparency, inspection & adaptation.

Proactively identifying impediments, dependencies and collaborating with team members to fine solutions.

Defining and establishing agile best practices in managing azure boards and user stories by the team.

Serving as a feedback loop between the team and leadership updating them on the progress of our work so that they can make business decisions.

Creating a safety nest environment for team members to be able to be creative and to cover milestones.

Being observant to identify any conflicts and speedily follow up to resolve them.

Reaching out to stake holders and other teams to resolve dependencies.

Escalating to leadership what requires their intervention.

Staying in close touch with team members and being available when needed.

Ensuring that there is seamless flow of information across the team.

Using azure devops to leverage our work.

CNA Insurance – Chicago, IL

Scrum Master, July 2020 – Sept 9th 2022

S

Supporting the adoption and application of Agile values and principles to the team, and stakeholders that led to increased productivity and faster delivery to end-users from 60% to about 88%.

Tracking key metrics through Burn-Down charts, Team Velocity, and radiating progress to the teams and stakeholders leading to an increase in value delivery from 35% to 72% within 6 months.

Facilitating and organizing, sprint planning, daily scrum meeting, sprint review, sprint retrospective, and other related ceremonies with better team engagement.

Utilizing Jira to track, monitor, and effectively communicate team velocity, burn down charts, and sprint/release progress to the team.

Encouraging continuous learning and improvement activities through coaching, training, and facilitation to reduce waste and increase high productivity and customer satisfaction.

Assisting Product Owners in preparing and refining the product backlog which led to an increase in sprint readiness from 10% to 72% within 12 weeks.

Supporting the team to improve collaboration, cross-functional, and self-management that provides visibility and faster attention to changing needs and better handling of ongoing support and maintenance.

Coaching the team and organization on Agile transformation and best practices to deliver quality and faster products to the organization and end-users.

Identifying and removing impediments to teams working progress through collaboration to evaluate and apply the best solution that will improve product quality delivery and escalate where necessary to management.

Used azure devops and MS teams to leverage our work.

Intely Care Inc – Quincy, MA

Scrum Master, January 2017 – June 2020

Established a cross-functional collaborative and self-managed supporting environment that led to an increase in high-quality value delivered to our customers from about 66% to 87%.

Designed training sessions for product owners, and 5 development teams on agile fundamentals and best practices which led to a 5% increase in productivity.

Utilized Jira to establish and maintain key metrics such as Team Velocity, Burn-down, and sprint/release progress to the team which led to a 50% increase in overall team performance.

Organized and facilitated the scrum events -sprint planning, daily scrum, sprint review, sprint retrospectives, demos, and other scrum-related events that enabled the team to perform at a higher level.

Facilitate timely delivery through effective team collaboration, decision making, and conflict resolution.

Worked with the Agile Release Train Engineer to facilitate the events including PI planning activities.

Promoting an empowering and self-managing team by shielding the team as opportune to institute a courageous and safe environment for raising challenges, defining solutions, and committing to milestone deliveries.

Ensured team(s) maintains focus on quality and continuous delivery of high-quality products and customer satisfaction.

Consistently worked to identify project risks, initiate risk mitigation, and implement risk reduction action plans.

Intely Care Inc – Quincy, MA

Project Manager, January 2016 – December 2016

Worked with the Business Owners and the product Owners developing the Product Vision and the product road map and defining business values.

Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

Supervised multi projects from project start through delivery by prioritizing needs and delegating assignments.

Gathered, analyzed, translated, and delivered information in clear, concise, and meaningful formats based on specific project/program requirements and according to established project.

Created and maintained project schedules by managing timelines and making proactive adjustments.

Oversaw onboarding and mentorship, planned, and executed meetings, and developed project documentation.

Promoted project success and team member safety by coordinating proactive and thorough training programs.

Facilitated daily review meetings, worked with a cross-functional team, and offered data-driven recommendations for improvement initiatives.

Leveraged technical, business, and financial expertise to communicate effectively with the business owners and leadership teams.

Eagle Wings Seasonings & Food – Douala

Chief Executive officer, March 2012 – December 2015

Work directly with appointed department heads and managers to delegate responsibilities and ensure that all aspects of the company were running efficiently.

Negotiated and approved contracts with vendors, suppliers, state agencies, and other relevant organizations in order for the business to operate efficiently on a daily basis.

Oversaw the conduction of market research studies to determine what customers wanted from the company, and then created and implemented plans to provide services and products based on research findings.

Discussed issues, resolved problems, and coordinated business activities with board members, staff members, and other company officials.

EDUCATION

Professional Affiliations.

Bachelor of Science in Sociology & Anthropology

University of Buea

Bachelor of Science in Women & Gender Studies

University of Buea

Diploma Women in International Business & Marketing

GICAM Douala

Women in Agile.

Scrum Alliance Meet-up-Member.

BeingAgile Community of Practice-Member.

Mastering Scrum-Member.

CERTIFICATIONS

Certified Scrum Master (CSM)

SAFe Certified Scrum master (SCSM}

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