Denise Ratliff
Administrative Assistant
Los Angeles, CA 90043
******.*******@*********.***
Adaptable Data Entry Clerk with 10+ years of success managing information in different types database systems. Independent problem-solver focused on consistent precision and data accuracy. Expert in identifying errors while proofreading existing system data. Skilled at entering and organizing mass amounts of data quickly and accurately. Well-coordinated and detail-oriented in addressing and resolving data problems
Authorized to work in the US for any employer
Work Experience
Data Entry/Clerical
Autonation/Adecco - Glendale, CA
March 2021 to February 2023
Input and verified customers information Answering phones calls, sorting and filing, organizing documents, maintaining office records scanning, lifting boxes and putting the boxes in the appropriate room
Member Level Processor
Blueshield/Meridian - Woodland Hills, CA
March 2021 to September 2022
Processes group or member level enrollment and cancellations data and information, including eligibility updates, and reports using automated systems within established production and quality standards Reviews accuracy of data entered against source documents. Identifies and resolves issues with enrollment information and member eligibility. Regularly contacts with members and brokers Researches information as appropriate to resolve problem encounters. Looks up correct codes and enters data into systems. Accesses and updates many complex systems screens. Verifies accuracy of data submitted Calendar Clerk/ Data Entry
Stockwell, Harris, Woolverton & Helphrey - Los Angeles, CA October 2019 to March 2020
Performs all clerical tasks that surround the scheduling of court proceedings. Tracks notices ensuring they have been issued as ordered by a lawyer. Also prepares various reports, Create all calendar entries for depositions, mediations, and arbitrations, and hearing, 24 hours prior to them taking place with opposing counsel and court reporters Receive and send out a request to set hearings, identify the lawyers handling the case, Handle all incoming and outgoing correspondence, and set up the conference room for in-office matters
Administrative Assistant
LA Business Personnel/Edison - Los Angeles, CA
February 2019 to October 2019
• Performed various administrative functions, Including filing paperwork, reviews data entered against the original source documents for accuracy and correct any data entry errors or duplication's
• Reviews data for discrepancies, missing pages or information and resolves discrepancies by using standard procedure or returning incomplete documents to the team leader for resolution
• Interacted with Linemen, Ground-men and professional services personnel to receive orders, direct activities and communicate instructions
• Performed more than 75 to 100 hourly documents while maintaining 95% error rate Verification Specialist Processor
Red Flex Traffic Systems Inc - Culver City, CA
January 2013 to November 2018
• Review photos more than 200 a day while maintaining 90% error rate.and data associated captured by red light, mobile speed van
• Determine if a violation occurred by reviewing the evidentiary photos and corresponding video
• Apply rules of each jurisdiction to determine whether to accept or reject the incident
• Obtain registered owner information from the State Department of Motor Vehicles Cross check the vehicle make\model information retrieved from Department of Motor Vehicles to ensure accuracy of the registered owner information received from violators
• Verified information on Lexis Nexis database to uncover the information that Department of Motor Vehicles can not retrieve
Data Entry Specialist
Kaiser Permanente - Los Angeles, CA
September 2010 to December 2012
• Obtained scanned records and uploaded into database
• Entered numerical data into databases with speed and accuracy using 10-key pad
• Managed large data projects, including scheduling, data entry, and checking for accuracy
• Added documents to file records and created new records to support filing needs
• Edit verified and corrected time sheets review record attendance
• Sent completed entries to Supervisor for evaluation and final approval Data Entry Assistant
Prism Medical Inc - Inglewood, CA
May 2008 to September 2010
• Recorded and filed employee benefit, salary and annual evaluation information while maintaining strict confidentiality to protect sensitive data
• Scanned documents and saved in database to keep records of essential organizational information
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Data Entry Processor
Crown IT/ Placement Pros Agencies - Los Angeles, CA February 2007 to May 2008
• Entered numerical data into databases with speed and accuracy using 10-key pad
• Monitored database updates and verified for correctness
• Located and corrected data entry errors and reported to management
• Compiled data and ensured accuracy prior to input
• Identified data entry errors and reported to necessary departments
• Verified accuracy of data before transcribing
Lead Data Entry Operator
U S Customs/ ITS - Los Angeles, CA
September 2005 to February 2007
• Coached new employees on administrative procedures, company policies and performance standards
• Maximized clerical staff productivity by reorganizing training program and effectively supervising 10 employees
• Established administrative work procedures to track staff's daily tasks
• Completed forms, reports, logs and records to quickly handle all documentation for employees
• Assisted coworkers and staff members with special tasks on daily basis
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Data Entry Operator/ Passport Agent
Federal Building/State Department - Los Angeles, CA June 2004 to September 2005
Separated passports applications from incoming mail. Operate various equipment for high-speed scanning. Print and review passport books for accuracy and quality. Prepare and mail envelopes with correct passport and corresponding supporting documents. Interface with passport applicants at Agency/ Center information and Will Call. Box and archive files for storage purposes. Education
High School Diploma
Crenshaw High School
High school diploma in Medical Records
Los Angeles Technology Center
Skills
• Data entry
• Filing
• General office
• Medical records
• Invoice
• Archiving
• Data archiving
• Lexis
• Excel
• Microsoft outlook
• Outlook
• Word
• Scheduling
• Medical data entry
• Operations
• Typing
• Data-Entry
• Data Entry Operator
• Customer Service
• 10 Key Data Entry
• Medical Office Experience
• Clerical Experience
• Medical Scheduling
• Microsoft Excel (10+ years)
• Microsoft Access (10+ years)
• Microsoft Word (10+ years)
• 10 key typing
• Communication skills
• Office experience
• Windows
• Computer skills
• English
• Microsoft Office
• Organizational skills
Assessments
Data Entry: Accuracy — Highly Proficient
July 2019
Entering data quickly and accurately.
Full results: Highly Proficient
Active Listening — Proficient
July 2019
Actively listening and appropriately responding in conversations. Full results: Proficient
Data Entry: Attention to Detail — Highly Proficient September 2019
Maintaining data integrity by detecting errors.
Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Employee time sheet processing
• Filing and data archiving
• General Office
• Invoice preparation
• Proper payment verification
• Data entry
• Rapid 10-key data entry
• Patient scheduling
• Microsoft Outlook, Word and Excel
• Lexis Nexis
• Proof machine operations
• Medical data entry
• Medical records