Project Manager - IT/Transformation/ Strategic Change/Risk Management

Katherine Cheung, MBA, CPA, PMP, P. Eng

Tel: 647-***-**** Email: ****.******@******.***

SUMMARY OF QUALIFICATIONS

Seasoned Project Lead /Manager, Strategic Advisor experienced in the planning, management and execution of enterprise and business initiative, transformation projects with/without IT components; responsibilities include but not limited to business case development, budget management, rollout of new frameworks, policies and procedures, change and issue management for both corporate and small/medium businesses and team members in hybrid work settings (Financial Services, Telecommunications, Service Providers, Retail, Public Utility)

Analytical, results-oriented, experienced working directly with senior executives and management committees to support their goals and needs including facilitating ongoing and special incident management meetings

Qualified financial and project management professional, experienced Account Management and entrepreneurial perspectives, self-starter passionate in coaching and developing others – both in Corporate and small/medium businesses/startup settings.

SKILLS

Governance, Oversight, Advisory, Operational Risk Management, Risk Control Self-Assessment (RCSA) Business Continuity Management (BCM), Key Risk Indicators (KRI), Internal Control (IC), Request for Proposal (RFP), Governance Risk Compliance (GRC) Solution evaluation and implementation, Project Management Body of Knowledge, Agile, Software Development, SDLC, Agile, Waterfall, Microsoft Project, Enterprise IT Transformation, Internal Audit (IA), 3 Lines of Defence(3LOD), Regulatory Experience (US & Canada)

WORK EXPERIENCE

Bella Aura Skincare, Toronto, Canada

Consulting, Strategy, Marketing & Business Development - Retail (Contract) Feb – Dec 2022

Strategic Business Planning and Development, Partnership and Marketing Support in Asia Retail market and local market; Strategic Partnership Identification & Development; Cross functional role to develop and execute retail marketing campaigns and provide local community support.

Ernst and Young Canada, Toronto, Canada

Consulting, Financial Services Risk Management (Contract) Sep -Nov 2021

Delivery of regulatory compliance risk management services to clients

Pur et Belle Inc., Toronto, Canada

CEO, Founder Nov 2019-present

Conceived and built a niche e-commerce beauty platform and community from scratch and an engaged community.

Developing the company financial model, developing partnership contractual terms and ensuring company compliance with the respective jurisdictional legal requirements.

Royal Bank of Canada, Toronto, Canada Nov 2017-July 2018

Director, Internal Audit, Enterprise & Operational Risk Management

Independent and objective assessment, testing of the effectiveness of Risk Governance and Risk Management practices with a primary focus on Operational Risk Management.

Review, challenge and verification of clients’ remediation (post-implementation) activities relative to Audit/Regulatory issues to ensure their gaps are addressed from design and operating effectiveness standpoint including US and UK jurisdiction.

Bank of Montreal, BMO Financial Group, Toronto, Canada Mar 2015-Nov 2017

Senior Manager, Corporate Support Area (CSA) Governance, Corporate Operational Risk Management

Provided oversight and guidance for CSAs to ensure they fulfill the 2nd Line of Defence responsibilities through ongoing assessment, testing of their program and operating effectiveness.

Accountable for the management and delivery of quarterly risk & progress reports to senior management, audit committees and regulators for both US and Canada

Provided support to management on Audit/Regulatory exams and served as the key point of contact and representative for cross-functional groups, forums, other partnership and enterprise initiatives to support end-to-end operational risk programs and frameworks compliance

Managed and coached a small team to drive effective execution and continuous evolution of the CSA oversight program and best practice change management process to address emerging risks.

TD Bank Group, Toronto, Canada

Manager, Operational Risk Management (Reporting & Analytics) Sept 2012-Mar 2015

(Moved from Enterprise Risk Governance and Support (ERG) in Nov 2013)

Developed and implemented enhanced standards and best practice processes for the bank’s operational risk management dashboard (OROC), rollout and supported US reporting related remediation activities.

Managed the production of the OROC Dashboard including performing comparative analysis, effective challenge and facilitating discussions at the executive review meetings.

Oversaw all business operations for corporate risk management including the divisional budget, resources (Headcount) planning and forecasts.

Performed control functions for the risk management department including Incident Management, Business Continuity Management, Risk and Control Self-Assessments (RCSA) and developing and managing key risk indicators.

Manager, Credit Transformation, Process Improvement – Commercial Banking Nov 2010-Aug 2012

Performed deep dive analysis to evaluate the current state of the commercial credit adjudication & fulfillment process and identify improvement opportunities and best practices to drive efficiencies and improve customer experience.

Supported the development of the recommendation of the next generation credit adjudication & fulfillment system, change management processes and participated in executive stakeholder review meetings.

Project Manager – Direct Channel (Online Channel) Sept 09-Oct 2010

Accountable for the management and delivery of the enterprise Project Management Office (PMO) requirements for eStatement project and the initial phases of the multi-channel authentication pilot.

Evaluated and developed business case for projects in conceptual phases.

Management Associate (Internal Consultant) –Project Management Overlay Mar 07-Aug 2009

Commercial Banking Centre (CBC), Beaver Creek

Key Objective: Develop tools for the CBC team to deliver enhanced credit fulfillment process, effective activity and goal management and reporting.

Achievement: Designed, developed and operationalized an enhanced customer experience focused fulfillment process tool for the unit leader. This was eventually incorporated in the Credit Management Tool that is used by all Branches.

Business Banking, Sales & Service

Key Objective: Develop performance evaluation approach/metrics for small business banking pilot program including cost/benefit analysis.

Achievement: Co-developed performance metrics and cost /benefit analysis with internal business partners for business banking unit to participate in the retail customer experience program.

Finance, Enterprise Decision Support

Key Objective: Provide decision support including Ad Hoc-SWOT analysis for the CFO and her executive team.

Achievement: Identified enterprise strategic planning process improvement opportunities, best practices which were subsequently incorporated in practice; performed ad-hoc analysis such as CFO Efficiency.

Compliance, Global Anti-Money Laundering Division

Key Objective: Develop strategies to support Anti-Money Laundering Compliance Program, specifically in the implementation of Bill C-25 requirements.

Achievement: Conducted gap analysis to identify new regulatory requirements for watch list screening and recommended appropriate changes and implementation of a new assessment program for gap closure.

Internal Audit, IT Applications

Key Objective: Accountable for certain components in a major Audit and identify Process Improvement opportunities for the division.

Achievement: Conducted audit on the Bank’s Customer Information System – specifically on People, Privacy, Problem and Change Management Components and acted as key back-up to the Auditor-in-Charge.

Developed a scheduling tool to facilitate the division in resource planning and audit progress tracking.

TD Credit Cards, Payment Innovations

Key Objective: Development of an emerging technology strategy for TD Visa – PayWave.

Achievement: Developed business case, project plan and cost management strategy for TD Visa PayWave which has subsequently been implemented.

Bell Canada Enterprises, Toronto, Canada 2003-2005

Business Project Manager, Information Systems and Information Technology

Led a team of 30+ members in the implementation of a multi-million-dollar workflow improvement project that was delivered on-time and under budget and Created “Project Delivery Best Practice” seminars, delivered five seminars across three cities for 500 participants within three months resulting in the creation of ongoing learning initiatives.

Way Tech Incorporated, Professional Services Company, Toronto, Canada 2002-2003

Consultant, Project Manager (Client: Bell Canada Enterprises)

Managed a team of 40+ members in the implementation of a new Customer Relationship Management project, which included an improved technology platform for 300 users, resulting in a 30% reduction in service delivery time.

University of Toronto, Master of Engineering, Telecommunications (MET) Department 2000-2001

Research Associate/Project Manager

Analyzed and presented findings on evolution of telecom and IT industries to business sponsors and Faculty of the Executive Development Program; content subsequently adopted as the program learning material.

Nortel Networks, Toronto, Canada 1996-2000

Senior Wireless Engineer/Lead/ Account Manager

Developed capacity optimization model for BCTEL and Telus Mobility Network, and responsible for ensuring clients’ post implementation service support meets and exceeds customer expectation and to maximize the value of client relationship jointly with Sales manager.

EDUCATION

Master of Business Administration (MBA)

Richard Ivey School of Business, University of Western Ontario, London, Ontario, Canada 2007 C.B. Bud Johnston Award of Merit for excellence in academics, career and community leadership

Bachelor of Applied Science and Engineering

University of Toronto, Toronto, Ontario, Canada 1996

Graduated with Honours, Major in Electrical Engineering, Toronto Admission Scholarship

PROFESSIONAL QUALIFICATION & AWARDS

CPA Chartered Professional Accountants of Ontario 2008-present

Project Management Professional (PMP)-Project Management Institute 2001-present

Licensed Professional Engineer (P.Eng)-Professional Engineers of Ontario 2001-present

2015 Q4, 2016 Q3 BMO Spotlight Award - ORM, BMO 2015,2016

2014 Q3 Act for Impact Award, 2013 Q3 Principles in Practice Award – TD ORM & ERM 2013,2014

2012 Q2 Summit Award Winner-TD Business Banking 2012

ACTIVITES AND INTERESTS

Mentor, Project Management Institute Toronto Chapter 2017-2021

Member, Ascend Canada, North American Association of Asian Professional 2012-2017

Other interest: Sustainability, Governance, Social Responsibility topics

REFERENCES

Available upon request.

Contact this candidate