Customer Service Medical Assistant

TYKISHA BARNES

**** **** ***** **** *** ** Houston, TX 77017

404-***-**** *************@*****.***

Management - Medical - IT Analyst

Motivated professional with exceptional skills in management, medical and analyst with progressive experience in service, operations, and financial auditing. Proficient in diagnosing and resolving technical problems within multi-user and remote environments. Advanced expertise in security remediation, workflow improvements, active directory, exchange servers, network and virtual machine testing, hardware, and various applications in a wide range of environments. Excited to offer expertise and a passion for management, medical and technology while maximizing customer service, leadership, and organizational skills. Selected Highlights

Acknowledged for delivering outstanding services; won the title of teammate helpline member of the month.

In- depth knowledge of financial regulations, policies, and sanctions.

Receptive toward learning various tactics to help improve team productivity.

Skilled in Customer Service, Coaching and Financial Risk Management. CORE COMPETENCIES

Time Management Strong communication Proficient in MS Office

Problem Solving Interpersonal skills Critical thinking

Strong work ethic Performance Management Customer Service

Continuous Process Improvement

Front & Back Office Clinical

Experience

Reporting & Documentation

Familiar with CPT, HCPCS and

ICD-9 and ICD-10 coding and

collection laws

Proficiency in

industry-standard process

methodologies

PROFESSIONAL EXPERIENCE

Family Dollar Forest Park,GA

Assistant Store Manager - 9/2018- Present

Recruiting, training and supervising employees. Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.Monitoring and maintaining suitable store inventory levels. Assisting with the development of new sales and recruitment strategies.

Provided customer service by greeting and assisting customers, and responding to customer inquiries & complaints.

Direct and supervise employees engaged in sales,invictory-taking,reconciling cash receipts, or in performing services customers.

Hired, trained and evaluated personnel in sales, promoting or terminating workers when appropriate. TYKISHA BARNES

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Southern Crescent Primary Care Jonesboro, GA 03/2015- 09/2018 Medical Assistant Front & Back Office

Gathered patient data through interview and observation. Assisted patients and families with preparation for examination. Assisted during examination and procedures while demonstrating personal and patient safety practices and adherence to infection control standards.

Patient prep: Vital Signs, Injections, Venipuncture, and Medical Records

Assisted with Various Procedures such as Colposcopy, Wound Dressing, Pap smears, and EKG

Appointments, Insurance Verification, Medical Records, Instrument Sterilization, Billing /Coding Suntrust Bank 06/2010 – 03/2015

Customer Care Lead Fraud Prevention & Claims III

Consulted with business and consumer account holders on various products that would be beneficial to their financial needs. Assisted with verifying transactions while reviewing personal and business checking accounts and credit card for suspicious activity. Resolved escalated calls.

Developed, implemented, and updated best practices to streamline operations and standardize processes.

Assisted with various trainings for new and existing teammates

Developed goals and objectives.

Planned/organized department activities.

EDUCATION/CERTIFICATION

Certification Information Technology Security and Administration, 2/2021 MyComputerCareer

Certifications in Certified Nursing Assistant, Ekg, Phlebotomy, and PCT training Covington, GA 12/2015 Dekalb Technical College, Malik College

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