Data Entry Customer Service
Resume:
Britani L. Alston
Canton, GA 30115
***************@*****.***
Skills
Proficient in Microsoft Word, Excel, PowerPoint, SAP, AS400, PeopleSoft, customer support, computer operations, desktop systems, troubleshooting, sales, banking, collections, payroll, AP/ AR, and data entry key functions.
Excellent written and verbal communication skills.
Always providing professional and courteous customer service.
Education/Training:
GED From Vance Granville Community College 2006
Graduation from Strayer University Online
Professional Experience
Sutherlin Nissan
Night Receptionist
Oct 2021-CURRENT
Performed administrative and clerical support functions using Microsoft Word, Excel, and PowerPoint systems.
Provided professional, organized, and courteous customer service successfully handling all recreational and administrative office duties along with ensuring excellent customer service to clients and staff.
Answer all calls and properly disperse using phone switchboard
Frontline Call Centre/Rent Path – Remote
Customer Service
Sep 2020 to Sept 2021
Provide extensive customer care via web and phone doing pre-leasing customer service assisting customers with apartment searching and maintenance tickets.
Utilized Teams, Zoom, Microsoft Word, Excel, PowerPoint, SAP, AS400, PeopleSoft, customer support, computer operations, desktop systems, troubleshooting, sales, banking, collections, payroll, AP/ AR, and data entry key functions.
Used accurate written and verbal communication skills.
Reason of a Gap: - “Due to Maternity Leave”
Bed Bath and Beyond Distribution Center
Warehouse Worker
Aug 2018 to Jan 2019
Extensive experience scheduling package deliveries, client appointments, and constructing all incoming/ outgoing mail, letters and company notices.
Worked efficiently in the Ship alone department getting orders scanned, boxed and shipped in a timely manner.
Sandberg Law Firm, Atlanta, GA
Office File Clerk
Nov 2013 to May 2016
Performed administrative and clerical support functions using Microsoft Word, -Excel, and PowerPoint systems.
Extensive experience scheduling package deliveries, client appointments, and constructing all incoming/ outgoing mail, letters and company notices.
Handled all service information by recording information, printing documents, and mailing documents.
Handled all faxing, scanning, indexing, filing, copying, letter folding and machine stampings.
The Glass House - Palmetto, GA
Lead Administrative Assistant
Jan 2009 to Aug 2013
Performed administrative and clerical support functions using Microsoft Word, Excel, and PowerPoint systems.
Provided professional, organized, and courteous customer service successfully handling all recreational and administrative office duties along with ensuring excellent customer service to clients and staff.
Extensive scheduling client appointments handled all staff schedules, payroll documents, client receipts, thank you letters, complaints, notices, inventory, spreadsheets, emails, and social media accounts.
Greene Resources- Raleigh, NC
Research Representative
Jan 2008 to Dec 2009
Utilized CATI phone system to orchestrate research studies to create solutions to certain important issues in America.
Trained to overtake refusal calls and complete interviews sometime offering incentives all while providing the best customer care, compassion for silent concerns, provided confidentiality, and active listening skills.
Telnet Telemarketing Inc. - Raleigh, NC
Telemarketing Agent
Feb 2006 to Jan 2008
Utilized computer software to assist with sales and customer care via telephone and internet.
Managed incoming and outgoing calls on multi-line phone system.
Assisted with basic troubleshooting problems and concerns via Tech support system.
Express World Brand - Raleigh, NC
Retail Sales Associate
May 2003 to Dec 2005
Worked directly in store with clientele in selection of women’s and men’s fashions.
Coordinated and managed multiple projects such as display coordination’s and promotions.
Utilized computer system to assist purchases and returns.
Raleigh Parks and Rec. Aquatics, Raleigh NC (Seasonal)
Pool Front Desk, Cashier
May 2001 to Apr 2003
Utilized cash register system to assist with Customer admissions pool and selling swimmers products and services in a professional manner.
Assisted in all reception front office duties such as answering phones, taking inventory, logging data, spreadsheets, copying, faxing, enforcing rules and safety at all times.
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