Store Manager

Thaddeus Wezerek

Evanston, Illinois ********@*****.*** 708-***-****

EXPERIENCE

Store Manager

Wilmette Pet Center October 2020 - January 2023, Wilmette, IL

• Reinvigorated team morale during a period of low business performance by holding weekly team meetings,

identifying the cause of low morale, and implementing a plan to address the issue and improve performance.

• Improved the customer experience by implementing a new training program, which increased customer

satisfaction ratings by 10%.

• As a Store Manager, wrote and implemented a social media marketing campaign to improve store sales by 8%

by engaging with customers through Facebook and Instagram.

• Trained 4 new hires to become effective sales associates, resulting in a 22% increase in sales.

• Increased revenue by 15% by experimenting with and implementing varied commission structures for sales

staff, which improved motivation and performance.

• Developed marketing skills by successfully increasing store traffic through print advertising.

Sales Manager

Wilmette Pet Center August 2018 - October 2020

• Trained new hires in sales and customer service techniques.

• Utilized email marketing to generate leads and expand personal customer base.

• Unified sales team and fostered a competitive yet collaborative work environment.

• Maintained status as a top-performing salesperson.

Sales Associate

Wilmette Pet Center January 2014 - August 2018

•Excels in commission-based sales, landing a passion for customer service.

• Consistently delivered exceptional customer service, resulting in a high number of 5-star reviews.

EDUCATION

Bachelor of Business Administration in Marketing

University of Kansas • Lawrence, KS 2011-2013

INVOLVEMENT

Data Entry

Dreams for Kids • June 2013 - January 2014

• Contributed to data entry for legal documents at Dreams for Kids.

Volunteer

Center for Community Outreach • August 2012 - January 2013

• Volunteered over 200 hours at various non-profit organizations.

• Assisted with growing vegetables for local food pantries at the Center for Community Outreach.

SKILLS

Industry Knowledge: Business Communication, Inventory Management, Customer Satisfaction, Business

Analysis, Account Management, Customer Relationship Management (CRM),

N/A

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