Customer Service

Summary of Experience

•More than ** years of experience offering integrity and a strong work ethic.

•Remarkable ability to communicate effectively both orally and in writing.

•Excellence aptitude to solve problems.

•Profound talent to make administrative/procedural decisions and judgments.

•Diverse accounting and financial management experience.

Employment History

09/2021 – 08/2022 Marketing & Sales Manager

Administratively Yours LLC, Washington DC

Employment Type: Full Time (30 Hours or More)

Developed and delivered complex marketing strategies and campaigns, advertising, and branding. Analyzed related data to optimize online marketing performance. Oversaw the development of marketing content and exploration of sales channels. Supports complex client relationships.

Generated new business leads Analyze campaign and strategy results with the client such as return on campaign ad spend, website traffic and user metrics, etc. Manage multiple tasks for various clients in a timely and profitable manner.

01/2019 - 08/2021 Area Customer Service Representative

Ciox Health, LLC, Washington, DC

Employment Type: Full Time (30 Hours or More)

•Responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

•Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

•Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

•Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

•Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures regarding release of information.

•Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage, and operation.

01/2013 - 01/2020 Remote Executive Assistant

The Osborne Group, Annapolis, MD

Employment Type: Full Time (30 Hours or More)

•Performs a variety of highly complex administrative tasks for Information Technology, Research Services and Finances.

•Provides administrative coordination and support in the operations and projects of the group.

•Performs complex and confidential duties relating to financial and personnel issues.

•Oversees, coordinates, maintains, and processes sensitive documents including payroll, budgets, procurement, travel, reimbursements, human resources documentation etc. for TOG.

•Assists with hiring efforts of the group, includes submitting documents for hiring process, scheduling interviews, tracking progress through online human resource system.

•Maintains part-time hire documents, creates, and submits hourly rate sheets and overload contracts.

•Tracks hours worked and budgetary expenses. Processes termination documents.

•Oversees and provides system-related functions including scheduled and special reports, correspondence, and data-base management.

01/2011 - 01/2013 Multi-Store Manager

The UPS Stores, Baltimore, MD

Employment Type: Full Time (30 Hours or More)

•Manage the day-to-day operations of two stores, including the acquisition and operation of shipping & receiving departments in two Marriott.

•Recruiting, training, supervising and appraising staff.

•Managing budgets.

•Processing payroll.

•Maintaining statistical and financial rerecords.

•Dealing with customer queries and complaints.

•Overseeing pricing and stock control.

•Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.

Education History

Psychology

BSc Liberty University, Lynchburg, VA

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