Alex Angulo

***** ****** ***** 210-***-****

San Antonio, Texas 78254 advwuz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong leadership skills when in charge of projects

Task oriented, determined to getting projects done and resolving issues for the success of the Organization.

Over forty-two years of IT Hardware Support, Software Support and Customer Service Support roles

Over twenty-four years of experience working with Microsoft Embedded Systems

Over fourteen years of experience with Active Directory, Print Server Administration

Two years' experience as Office 365 Administrator.

Over four years of experience supporting Military users, environment and equipment for the Air Force

Have Non-Active Department of Defense Secret Clearance but can be reactivated.

Training: Windows XP, Seminar on Server 2003, HP OpenView Network Node Manager, SMS, DocsOpen (Document Management), Electronics Training Class Certified IPC Specialist (IPC-A-610), A+ Certification training, Network + Training and Security + Training, Dell Certification, HP PC training and Dell (QUEST) KACE Training. Office 365 Administration training. Barracuda online Training.

Major strengths in Hardware Support, Microsoft Software and Customer Support

EDUCATION

DeVry Institute of Technology - Associate degree -- Electronics

PROFESSIONAL EXPERIENCE

5/2021 – 3/2023 IT Desktop Specialist Kiolbassa Smoked Meats San Antonio, TX

Office 365 Administration, Active Directory / Azure Active Directory setting up Organizational units and User Administration. DNS, DHCP and Group Policy Administration.

Maintenance, Installation and Upgrade of PC’s for Kiolbassa Smoked Sausages

Maintain all Technical needs for the Executive’s and all Kiolbassa Smoked Meats personnel including production equipment, PC, Cisco network, Microsoft Teams phones, cell phones, Office365 Administration, Active Directory / Azure Directory Server Administration, Cisco Meraki Cloud, Barracuda Email Gateway Defense, Connectwise Control and Fastfield Mobile Forms.

Server Administration – Windows Server 2019, Active Directory, VMware – VMSphere.

Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 80211

Mail Systems – Office 365 Administration

Hardware- HP, Dell, Axel, Intel, Cisco Routers, Xerox MFD and Zebra Technologies.

Wireless - Cisco

Remote access - VPN, RDP, Connectwise Control.

Utilities- Cisco Meraki

Virtualization - VMware vSphere

Key Achievement: FastField Forms to make Quality Control paperless on production floor using tablets.

Environment: Windows 10, 11, Mac OS X, Azure Active Directory, Active Directory, Windows Server 2019, and Office 365 Administration, Microsoft Defender Antivirus.

10/2015 –5/2021 Information Systems Specialist Alamo Colleges San Antonio, TX

Active Directory experience setting up Organizational units and User Administration

Maintenance, Installation and Upgrade of PC’s for Alamo Colleges

Maintain all Technical needs for the Administration Office and all Alamo Colleges Campus District personnel including; PC, network, phones, cell phones and Active Directory Server Administration, Office 365 Administration

Server Administration – Windows Server 2012, Active Directory

Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 80211, OSPF

Mail Systems – Exchange Enterprise and Office 2010, 2013, 2016, 2019, Office 365.

Hardware- HP, Dell, Intel, Cisco Routers, Dell Printers, HP Printers, InFocus Projectors and Canon MFD, Xerox MFD, Alcatel / Lucent phones

Wireless- Cisco, Alcatel / Lucent

Remote access - VPN, VMware, RDP, Bomgar and Remote Assistance

Utilities- Norton Ghost Imaging/ Cloning, Clonezilla, Dell Kace

Virtualization - VMware

Key Achievement: I completed Desktop Replacement Program for 2015 - 2019 for Alamo Colleges District personnel. Headed Project to move over 500 PC’s from several Alamo College District locations to new District Support Office worked with contractors to connect PC’s and make network connections active in new District Support Office building.

Environment: Windows 7, 8,10 and Mac OS X, Active Directory, Exchange Server 2019, and MS Office 2010-2019, Office 365 Administration, Malwarebytes, and Symantec Antivirus Software

7/2015 – 10/2015 Remote Support Specialist CDI Corporation – USAA San Antonio, TX

Remote Support for work at home users with connectivity and hardware issues

Thin Client, 881 router troubleshooting

Server Administration – Windows Server 2008 SR2, Active Directory

Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 802.11, OSPF

Remote access –VPN, VMware, RDP and Windows Assistance

McAfee Safeboot

Windows 7 Environment

12/2013 - 6/2015 IT Supervisor SER Jobs for Progress San Antonio, TX

Active Directory experience setting up Organizational units, User Administration, Group Policy and script testing

Supervision, scheduling, evaluation and development of IT technical staff

Maintenance, Installation and Upgrade of PC’s for all WSA centers in San Antonio

Maintain all Technical needs for the Administration Office including PC, network, phones, cell phones and Active Directory Server Administration

Server Administration – Windows Server 2008 SR2, Active Directory

Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 80211, OSPF

Mail Systems - Office 365

Hardware- HP, Dell, Toshiba, Lenovo, IBM, Intel, Cisco Routers Avaya, Allworx, Nortel, APC, Lexmark, HP Printers and Konica MFD

Wireless- Belkin, LinkSys, Buffalo, Dlink, and Cisco

Remote access - VPN, VMware, RDP

Utilities- Norton Ghost Imaging/Cloning, Acronis

Virtualization - VMware

Key Achievement: Updated Financial Software with Upgrade of Abila MIP accounting software, SQL Update and upgrade of Admin Offices to Windows 7 and assisted with upgrades at Workforce Solutions Alamo Centers

Environment: Windows XP, 7, 8 and, Mac OS X Active Directory, Exchange Server 2003, and MS Office 2007-2013, Office 365 and Trend Micro Antivirus

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