Support Specialist Customer
Resume:
Alex Angulo
***** ****** ***** 210-***-****
San Antonio, Texas 78254 ******.**@*****.***
SUMMARY OF QUALIFICATIONS
Strong leadership skills when in charge of projects
Task oriented, determined to getting projects done and resolving issues for the success of the Organization.
Over forty-two years of IT Hardware Support, Software Support and Customer Service Support roles
Over twenty-four years of experience working with Microsoft Embedded Systems
Over fourteen years of experience with Active Directory, Print Server Administration
Two years' experience as Office 365 Administrator.
Over four years of experience supporting Military users, environment and equipment for the Air Force
Have Non-Active Department of Defense Secret Clearance but can be reactivated.
Training: Windows XP, Seminar on Server 2003, HP OpenView Network Node Manager, SMS, DocsOpen (Document Management), Electronics Training Class Certified IPC Specialist (IPC-A-610), A+ Certification training, Network + Training and Security + Training, Dell Certification, HP PC training and Dell (QUEST) KACE Training. Office 365 Administration training. Barracuda online Training.
Major strengths in Hardware Support, Microsoft Software and Customer Support
EDUCATION
DeVry Institute of Technology - Associate degree -- Electronics
PROFESSIONAL EXPERIENCE
5/2021 – 3/2023 IT Desktop Specialist Kiolbassa Smoked Meats San Antonio, TX
Office 365 Administration, Active Directory / Azure Active Directory setting up Organizational units and User Administration. DNS, DHCP and Group Policy Administration.
Maintenance, Installation and Upgrade of PC’s for Kiolbassa Smoked Sausages
Maintain all Technical needs for the Executive’s and all Kiolbassa Smoked Meats personnel including production equipment, PC, Cisco network, Microsoft Teams phones, cell phones, Office365 Administration, Active Directory / Azure Directory Server Administration, Cisco Meraki Cloud, Barracuda Email Gateway Defense, Connectwise Control and Fastfield Mobile Forms.
Server Administration – Windows Server 2019, Active Directory, VMware – VMSphere.
Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 80211
Mail Systems – Office 365 Administration
Hardware- HP, Dell, Axel, Intel, Cisco Routers, Xerox MFD and Zebra Technologies.
Wireless - Cisco
Remote access - VPN, RDP, Connectwise Control.
Utilities- Cisco Meraki
Virtualization - VMware vSphere
Key Achievement: FastField Forms to make Quality Control paperless on production floor using tablets.
Environment: Windows 10, 11, Mac OS X, Azure Active Directory, Active Directory, Windows Server 2019, and Office 365 Administration, Microsoft Defender Antivirus.
10/2015 –5/2021 Information Systems Specialist Alamo Colleges San Antonio, TX
Active Directory experience setting up Organizational units and User Administration
Maintenance, Installation and Upgrade of PC’s for Alamo Colleges
Maintain all Technical needs for the Administration Office and all Alamo Colleges Campus District personnel including; PC, network, phones, cell phones and Active Directory Server Administration, Office 365 Administration
Server Administration – Windows Server 2012, Active Directory
Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 80211, OSPF
Mail Systems – Exchange Enterprise and Office 2010, 2013, 2016, 2019, Office 365.
Hardware- HP, Dell, Intel, Cisco Routers, Dell Printers, HP Printers, InFocus Projectors and Canon MFD, Xerox MFD, Alcatel / Lucent phones
Wireless- Cisco, Alcatel / Lucent
Remote access - VPN, VMware, RDP, Bomgar and Remote Assistance
Utilities- Norton Ghost Imaging/ Cloning, Clonezilla, Dell Kace
Virtualization - VMware
Key Achievement: I completed Desktop Replacement Program for 2015 - 2019 for Alamo Colleges District personnel. Headed Project to move over 500 PC’s from several Alamo College District locations to new District Support Office worked with contractors to connect PC’s and make network connections active in new District Support Office building.
Environment: Windows 7, 8,10 and Mac OS X, Active Directory, Exchange Server 2019, and MS Office 2010-2019, Office 365 Administration, Malwarebytes, and Symantec Antivirus Software
7/2015 – 10/2015 Remote Support Specialist CDI Corporation – USAA San Antonio, TX
Remote Support for work at home users with connectivity and hardware issues
Thin Client, 881 router troubleshooting
Server Administration – Windows Server 2008 SR2, Active Directory
Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 802.11, OSPF
Remote access –VPN, VMware, RDP and Windows Assistance
McAfee Safeboot
Windows 7 Environment
12/2013 - 6/2015 IT Supervisor SER Jobs for Progress San Antonio, TX
Active Directory experience setting up Organizational units, User Administration, Group Policy and script testing
Supervision, scheduling, evaluation and development of IT technical staff
Maintenance, Installation and Upgrade of PC’s for all WSA centers in San Antonio
Maintain all Technical needs for the Administration Office including PC, network, phones, cell phones and Active Directory Server Administration
Server Administration – Windows Server 2008 SR2, Active Directory
Protocols- TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 80211, OSPF
Mail Systems - Office 365
Hardware- HP, Dell, Toshiba, Lenovo, IBM, Intel, Cisco Routers Avaya, Allworx, Nortel, APC, Lexmark, HP Printers and Konica MFD
Wireless- Belkin, LinkSys, Buffalo, Dlink, and Cisco
Remote access - VPN, VMware, RDP
Utilities- Norton Ghost Imaging/Cloning, Acronis
Virtualization - VMware
Key Achievement: Updated Financial Software with Upgrade of Abila MIP accounting software, SQL Update and upgrade of Admin Offices to Windows 7 and assisted with upgrades at Workforce Solutions Alamo Centers
Environment: Windows XP, 7, 8 and, Mac OS X Active Directory, Exchange Server 2003, and MS Office 2007-2013, Office 365 and Trend Micro Antivirus
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