Data Entry Eligibility Specialist

OBJECTIVE

Danna Espinoza Millan

**** ***** ****** *** ***, Houston, TX

77002

Cell: 281-***-****

Email: *****.******@******.***

Bilingual professional seeking a new opportunity to show my organizational and customer service skills where I can also enhance my knowledge and professional growth. Able to learn in a short period any material provided and establish priorities.

I offer exceptional communication and analytical skills and the important ability to work and perform well in fast-paced and deadline-driven business environments. EDUCATION

Universidad Autónoma de Nuevo León, Monterrey, México. Bachelor of Arts in International Relations – Foreign Trades and Customs Dec 2015. EXPERIENCE

Eligibility Specialist October 2022-January 2023

BakerRipley – Houston, TX.

• Receiving rental assistance applications from tenants under the eviction process.

• Utilizing SalesForce to update daily goals, upload monthly budgets, and track with case notes daily/weekly/monthly goals.

• Utilizing Smartsheet to update daily goals, upload monthly budgets, and track with case notes daily/weekly/monthly goals.

• Utilizing Excel to calculate monthly income and spences including wages, child support, SSI, or SSDI to calculate rent payments.

• Proceeding with the intake process, ID, requirements, proof of income, and Texas benefits.

• Collaborating with property managers and owners regarding rent payments. Case Manager/Housing Navigator January 2021-September 2022 BakerRipley – Houston, TX.

• Received incoming referrals through HMIS and Smartsheet program with new client information interested in participating in the 1-year Rapid Rehousing Program.

• Proceed with the intake process, ID requirements, consent forms, and enrollment forms.

• Utilized the Smarsheet program to update daily goals, upload monthly budgets, and track with case notes daily/weekly/monthly goals.

• Utilized excel spreadsheets to calculate applicants’ income, spences, and rent portion.

• Monthly home visits to complete budgets, check goals progress, and request rent payments. Intake Specialist June 2020 – January 2021

BakerRipley – Houston, TX.

• Followed procedures to verify documents submitted for rental assistance applications to SalesForce.

• Processed at least 30 applications for rental assistance daily and performed outbound calls to applicants.

• Utilized excel spreadsheets to verify applicants’ income and qualification requirements.

• Collaborated with property managers and owners regarding rent payments and the disbursement of funds. Program Assistant September 2019 – June 2020

BakerRipley – Houston, TX.

• Onboarded new hires to the organization and provided materials such as the Employee Handbook.

• Submitted Purchase Orders for equipment, office supplies, and services.

• Reported the expenses recorded on the P-Card to the Accounts Payable department monthly.

• Assisted and completed the Personal Action Request Form (PAR) for new hires, re-hires, promotions, changes to employee benefits, time allocation charges, job status changes, and supervisor changes.

• Utilized Smarsheet program to update daily goals, and track with case notes daily/weekly/monthly goals.

Data Entry January 2018 – September 2019

BakerRipley – Houston, TX.

• Completed all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality.

• Scrutinized and interviewed people that could have been impacted by hurricane Harvey to determine qualifications for assistance.

• Took inbound calls regarding application statuses and provided excellent customer service.

• Transcribed data after verifying information to deliver projects with 100% accuracy. American Consulate General – Internship U.S. Commercial Services American Consulate– Monterrey, N.L. Mexico

• Assisted U.S. companies with legal and regulatory issues as well as documentation and product requirements to facilitate the export/import of products.

• Classified merchandise to ensure compliance with IMMEX.

• Recorded the amount of taxes to be paid for merchandise based on the law of imports and exports. SKILLS

Technical: Microsoft Office Applications: Word, Excel, and PowerPoint. Software: Salesforce and Smartsheet.

Problem-solving, teamwork

Language: Fluent in English and Spanish.

ADDITIONAL INTERESTS

• Volunteer at PugHearts of Houston Pug Rescue.

• Volunteer at BakerRipley food distribution center.

• Passionate about reading history books.

Contact this candidate