Cameron Diaz

Columbia, MD *****

advwug@r.postjobfree.com

+1-240-***-****

Detail-oriented Specialist in fields such as billing and social service. with a tenure experience working for small businesses. I have strong math and analytical skills and deep knowledge of various accounting software, strong ethical communication skills to build good working relationship with clients, and a highly motivated dedicated worker.

Willing to relocate: Anywhere

Work Experience

Housing Specialist

Howard County Housing Commission - Columbia, MD

Present

• Conducts eligibility interviews with applicant and port-in families.

• Verifies accuracy and integrity of information provided by the client.

• Conducts criminal history checks on all adult members of applicant families.

• Determines eligibility of applicants from the waiting list, special admissions and port-ins.

• Informs ineligible families of informal meeting procedures.

• Determines Annual Income in accordance with HUD rules.

• Obtains Enterprise Income Verification (EIV) or third-party verification of income

(or documentation of why third-party verifications are not present).

• Calculates Adjusted Income correctly in accordance with HUD rules.

• Obtains third party verification of deductions (or documentation of why third- party verifications are not present).

• Determines the Voucher size for which each family qualifies in accordance with the Administrative Plan.

• Issues Vouchers and briefs Voucher-holders and emphasizes housing opportunities outside areas of minority and low-income concentration.

• Compiles complete and accurate files with all necessary participant-supplied documents and third-party verifications (or documentation of why third-party verifications are not present).

• Provides counseling to families and refers them to appropriate human service agencies when possible.

• Assists in mediation of tenant/landlord disputes.

• Prepares the HAP contract.

• Answers questions from landlords, tenants and public. Reimbursement Specialist

Maxim Healthcare Group - Columbia, MD

December 2021 to December 2022

• Reviewing office sales for appropriate documentation

• Generating and billing claims and invoices

• Following up on unpaid accounts

• Excellent interpersonal and communication skills.

• Incredible attention to detail.

• Proficiency in Microsoft Excel and ERP software.

• Address and solve client questions and issues

• Securely handle client data and payment information

• Provide regular, accurate reports of billing data

• Maintained a AR under 18%

• Billed 11 million dollar branch

• Brought in consistent flowing cash weekly.

Medical Receptionist

Mid-Atlantic Nephrology Associates PA - Columbia, MD March 2021 to December 2021

• Receives telephone calls and greets patients

• Take an income of 60-100calls per patient daily

• Answers telephone using established etiquette guidelines;

• Greets patients as they enter the practice;

• Addresses any customer issues in a timely, responsive manner, with courtesy and respect;

• Screens all calls and documents appropriately following established protocol;

• Takes accurate, legible, and complete messages;

• Directs phone calls to appropriate Physician/personnel, and

• Maintains patient confidentiality.

• Makes appointments according to procedures;

• Documents no shows/cancellations/reschedules/add-ons, and

• Schedules patients according to schedule templates and scheduling policy.

• Facilitates New Patients

• Mails new patient packet, and

• Requests records from other healthcare providers.

• Confirms appointments

• Reminds patient of appointment (48 to 24 hours in advance of appointment and tells them: to bring a referral (if needed); any copayments that are due at the time of service; a current list of medications, be prepared to pay on any outstanding patient balances, and to call if they are unable to make their appointment

• Coordinates and facilitates patient flow through the office

• Notifies appropriate MA of patient’s arrival;

• Monitors patient wait times in the waiting room and notify clinical team or manager when patients are waiting more than 10 minutes past appointment start time;

• Calls for labs or other test results if directed;

• Schedules ordered tests if directed, and

• Makes return appointments and gives patient an “appointment reminder”.

• Verifies Insurances/obtains referrals & pre-authorizations 48-72 hours prior to visit

• Verifies insurance eligibility & copayment for all patients as directed;

• Verifies insurance eligibility when patient presents with a new insurance;

• Obtains pre-authorizations for all procedures requiring pre-auth

• Monitors schedules for patients needing referrals and obtains from PCP as directed.

• Opens, date stamps, sorts, & distributes incoming mail & processes out-going mail

• Retrieves faxes; sorts clinic notes; date stamp and routing stamp with company information and distributes appropriately.

Patient Transporter

Howard County General Hospital - Columbia, MD

February 2021 to August 2021

Transporting patients in/out of the ER, MRI’s, X-Rays, Ultrasound, and Nuclear Medicine rooms back to/ from their designated residing rooms in the facility. Part Time Sales Associate

Z Gallerie - Columbia, MD

December 2020 to January 2021

• Cashiering

• Merchandising

• Promoting Sales

• Customer Service

Part Time Sales Associate

Macy's - Columbia, MD

June 2019 to August 2020

• Cashiering

• Promoting Sales

• Merchandising

• Customer service

Education

None in Social Sciences

Howard County Community College - Columbia, MD

August 2017 to Present

High school

Wilde Lake High School - Columbia, MD

August 2013 to May 2017

High school diploma or GED

Skills

• Communications (2 years)

• Computer Hardware

• Leadership Development

• Active Listening Skills

• Interpersonal Skills

• Problem Resolution

• Computer Skills

• Time Management Skills

• Teamwork

• Self-motivation

• Adaptability

• Computer Networking

• Customer service

• Microsoft Windows

• Help Desk

• Medical Receptionist

• Medical scheduling

• EMR systems

• Medical office experience

• Analysis skills

• Medical coding

• Medical terminology

• Front desk

• Microsoft Office

• Insurance verification

• Customer support

• Search engines

• Typing

• Research

• Medical collection

• Medical records

• Data collection

• Documentation review

• Medicare

• Patient Care

• Clerical experience

• Detailing

• Accounts receivable

• Accounting

• Corporate finance

Assessments

Patient-focused care — Highly Proficient

January 2021

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient

Attention to detail — Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Electronic health records: Best practices — Completed February 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Work style: Reliability — Highly Proficient

May 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Sales skills — Proficient

December 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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