Housing Specialist
Resume:
Cameron Diaz
Columbia, MD *****
***************@*****.***
Detail-oriented Specialist in fields such as billing and social service. with a tenure experience working for small businesses. I have strong math and analytical skills and deep knowledge of various accounting software, strong ethical communication skills to build good working relationship with clients, and a highly motivated dedicated worker.
Willing to relocate: Anywhere
Work Experience
Housing Specialist
Howard County Housing Commission - Columbia, MD
Present
• Conducts eligibility interviews with applicant and port-in families.
• Verifies accuracy and integrity of information provided by the client.
• Conducts criminal history checks on all adult members of applicant families.
• Determines eligibility of applicants from the waiting list, special admissions and port-ins.
• Informs ineligible families of informal meeting procedures.
• Determines Annual Income in accordance with HUD rules.
• Obtains Enterprise Income Verification (EIV) or third-party verification of income
(or documentation of why third-party verifications are not present).
• Calculates Adjusted Income correctly in accordance with HUD rules.
• Obtains third party verification of deductions (or documentation of why third- party verifications are not present).
• Determines the Voucher size for which each family qualifies in accordance with the Administrative Plan.
• Issues Vouchers and briefs Voucher-holders and emphasizes housing opportunities outside areas of minority and low-income concentration.
• Compiles complete and accurate files with all necessary participant-supplied documents and third-party verifications (or documentation of why third-party verifications are not present).
• Provides counseling to families and refers them to appropriate human service agencies when possible.
• Assists in mediation of tenant/landlord disputes.
• Prepares the HAP contract.
• Answers questions from landlords, tenants and public. Reimbursement Specialist
Maxim Healthcare Group - Columbia, MD
December 2021 to December 2022
• Reviewing office sales for appropriate documentation
• Generating and billing claims and invoices
• Following up on unpaid accounts
• Excellent interpersonal and communication skills.
• Incredible attention to detail.
• Proficiency in Microsoft Excel and ERP software.
• Address and solve client questions and issues
• Securely handle client data and payment information
• Provide regular, accurate reports of billing data
• Maintained a AR under 18%
• Billed 11 million dollar branch
• Brought in consistent flowing cash weekly.
Medical Receptionist
Mid-Atlantic Nephrology Associates PA - Columbia, MD March 2021 to December 2021
• Receives telephone calls and greets patients
• Take an income of 60-100calls per patient daily
• Answers telephone using established etiquette guidelines;
• Greets patients as they enter the practice;
• Addresses any customer issues in a timely, responsive manner, with courtesy and respect;
• Screens all calls and documents appropriately following established protocol;
• Takes accurate, legible, and complete messages;
• Directs phone calls to appropriate Physician/personnel, and
• Maintains patient confidentiality.
• Makes appointments according to procedures;
• Documents no shows/cancellations/reschedules/add-ons, and
• Schedules patients according to schedule templates and scheduling policy.
• Facilitates New Patients
• Mails new patient packet, and
• Requests records from other healthcare providers.
• Confirms appointments
• Reminds patient of appointment (48 to 24 hours in advance of appointment and tells them: to bring a referral (if needed); any copayments that are due at the time of service; a current list of medications, be prepared to pay on any outstanding patient balances, and to call if they are unable to make their appointment
• Coordinates and facilitates patient flow through the office
• Notifies appropriate MA of patient’s arrival;
• Monitors patient wait times in the waiting room and notify clinical team or manager when patients are waiting more than 10 minutes past appointment start time;
• Calls for labs or other test results if directed;
• Schedules ordered tests if directed, and
• Makes return appointments and gives patient an “appointment reminder”.
• Verifies Insurances/obtains referrals & pre-authorizations 48-72 hours prior to visit
• Verifies insurance eligibility & copayment for all patients as directed;
• Verifies insurance eligibility when patient presents with a new insurance;
• Obtains pre-authorizations for all procedures requiring pre-auth
• Monitors schedules for patients needing referrals and obtains from PCP as directed.
• Opens, date stamps, sorts, & distributes incoming mail & processes out-going mail
• Retrieves faxes; sorts clinic notes; date stamp and routing stamp with company information and distributes appropriately.
Patient Transporter
Howard County General Hospital - Columbia, MD
February 2021 to August 2021
Transporting patients in/out of the ER, MRI’s, X-Rays, Ultrasound, and Nuclear Medicine rooms back to/ from their designated residing rooms in the facility. Part Time Sales Associate
Z Gallerie - Columbia, MD
December 2020 to January 2021
• Cashiering
• Merchandising
• Promoting Sales
• Customer Service
Part Time Sales Associate
Macy's - Columbia, MD
June 2019 to August 2020
• Cashiering
• Promoting Sales
• Merchandising
• Customer service
Education
None in Social Sciences
Howard County Community College - Columbia, MD
August 2017 to Present
High school
Wilde Lake High School - Columbia, MD
August 2013 to May 2017
High school diploma or GED
Skills
• Communications (2 years)
• Computer Hardware
• Leadership Development
• Active Listening Skills
• Interpersonal Skills
• Problem Resolution
• Computer Skills
• Time Management Skills
• Teamwork
• Self-motivation
• Adaptability
• Computer Networking
• Customer service
• Microsoft Windows
• Help Desk
• Medical Receptionist
• Medical scheduling
• EMR systems
• Medical office experience
• Analysis skills
• Medical coding
• Medical terminology
• Front desk
• Microsoft Office
• Insurance verification
• Customer support
• Search engines
• Typing
• Research
• Medical collection
• Medical records
• Data collection
• Documentation review
• Medicare
• Patient Care
• Clerical experience
• Detailing
• Accounts receivable
• Accounting
• Corporate finance
Assessments
Patient-focused care — Highly Proficient
January 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Electronic health records: Best practices — Completed February 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Work style: Reliability — Highly Proficient
May 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Sales skills — Proficient
December 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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