Customer Service Property Manager
Resume:
*******.******@*****.***
L E O N N A T E R R E L L
H U M A N R E S O U R C E P R O E F F S I O N A L
As an experienced and knowledgeable human resource professional with exceptional people skills, I am primed to significantly contribute to your organization. Over a number of years in business management and conflict resolution My background includes collaborating with, leading, and supporting a number of successful teams. I consistently execute processes to fulfill and exceed all guidelines— achieving and surpassing organizational objectives. Whether I am supporting the team in onboarding process, training team members or coordinating meetings/orientations, I excel at improving team performance and maintaining company compliance. My positive and upbeat attitude assists in developing strong company culture, encourages team building, and improved employee retention.
I am quite adaptable, always open to change (both positive and negative), eager to learn and ready to face challenges in the workplace. My qualifications include but are not limited too: employee relations, compliance, and effective recruiting strategies. Proficiency in communication, conflict management and problem solving helps me address difficult situations and conduct difficult conversations. Above all else, obtaining a position with this company, would provide the opportunity for growth and development with an amazing team. I would greatly appreciate the opportunity to discuss how my background and strengths will directly translate to your unique environment. Please feel free to contact me via phone or email at your convenience.
Thank you for your consideration, and I look forward to speaking with you soon. Warm Regards,
LeOnna Terrell
Dear Hiring Manager,
*******.******@*****.***
8311 Lake St Sw #1
Tacoma WA 98498
C O N T A C T
O B J E C T I V E :
Q U A L I F I C A T I O N S
E D U C A T I O N
W O R K E X P E R I E N C E
Proficient in Word, PowerPoint, Excel,
OneNote ADP, RM systems. SAP & more.
Able to type 70 WPM
Outstanding customer service
Dependable
Exhibits a positive and pleasant attitude
Efficient in handling tasks under peer pressure
and fast-paced environments
Capable of handling multiple tasks with
complete efficiency
Team player
(BS) - Molecular BIology
Arizona State University
2016-2018
Understanding Human Resources 2023
HR Property Manager- Culture Champion (Seattle,WA) Graduate Seattle
Coordinates recruiting efforts for property by building awareness of the talent within the community and university, posting positions, and screening applicants for brand and position fit
Process applications, hires, and pre-employment screening in HRIS and ATS systems
Facilitates new hire orientation, onboarding, and training programs Maintains basic employment information in HR information system, including scanning of employment documents into electronic personnel files within the HRIS
Answers HR line and routes calls accordingly; handles basic inquiries and forwards on any employee relations and delicate human resources concerns to regional people and culture leadership
Coordinates recognition programs including reminders, award ordering, and celebratory announcements
Assists with ensuring compliance posters are in employee areas, timeclock is accessible, and breakroom/employee areas exude Graduate brand and culture
Assists and is the liaison to company benefit and perk programs Consistently tracks brand and compliance training through the LMS and other company established training programs, communicates training gaps and accomplishments
Assists and supports associates in navigating and locating appropriate employment resource and/or contact
Provides assistance to all people and culture projects as needed by GM and/or Regional people and culture leadership
November 2021- Present
L A N G U A G E S
English
Spanish
L E O N N A T E R R E L L
H U M A N R E S O U R C E P R O E F F S I O N A L
Human Resource Specialist - Remote
Starbucks Inc. May 2021- November 2021
Obtain a challenging position in a hospitality environment that can lead to opportunities for growth and development.
C E R T I F I C A T I O N S
Maintains accurate partners’ records in SAP, p.file and checklists. Processes new hire, transfer and exit formalities. Supports preparation of HKSC main payroll and off cycle payroll. Supports annual tax filing and rental reimbursement program. Issues different types of partner movement letters. Administers all benefits programs and support PRO activities including but not limited to retirement fund documentation, partners’ enrolment and termination of insurance program.
Answers partners’ general enquiries about company policies, guidelines and programs.
Supports partner connection activities.
Participates in PRO projects as assigned.
Honors confidentiality of partners data and record. Senior Professional in Human
Resources
Pleasant Grove Highschool 2009-2013
Present
*******.******@*****.***
8311 Lake St Sw #1
Tacoma WA 98498
C O N T A C T
O B J E C T I V E :
Q U A L I F I C A T I O N S
W O R K E X P E R I E N C E
Proficient in Word, PowerPoint, Excel,
OneNote ADP, RM systems. SAP & more.
Able to type 70 WPM
Outstanding customer service
Dependable
Exhibits a positive and pleasant attitude
Efficient in handling tasks under peer pressure
and fast-paced environments
Capable of handling multiple tasks with
complete efficiency
HR Management
Workplace Relations
Contact tracer (Seattle, WA) - Contract
Mathematica
Performed remote case investigation and contract tracing for people diagnosed with
Covid-19 and their contacts.
Provided ongoing support and education throughout the quarantine and isolation periods and referred for resource needs. Be able to move live, kneel, and lift a variety of weighted packages Be a direct assistant to all supervisors
Handles 15-30 outbound calls a day
January 2021- May 2021
R E F E R E N C E S
L E O N N A T E R R E L L
H U M A N R E S O U R C E P R O E F F S I O N A L
Debit Collections Account Specialist
Credit Acceptance June 2018 - June 2020
Obtain a challenging position in a hospitality environment that can lead to opportunities for growth and development.
Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls
Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay
Provide Support: You will support consumer requests, including processing one-time and recurring phone payments
Update Contact Information: While speaking with consumers you will work to identify additional contact information
Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines
Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance
All other duties as assigned by Supervisor
Regular and predictable attendance as outlined in the department attendance policy
Available upon request
Open client accounts by accurately recording their detailed information Identify and assess clients' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools
Obtain and keep records of client interactions, process client accounts, and file documents
Follow communication procedures, guidelines, and policies Go the extra mile to engage clients and assure them warmly and ascertain problem or reason for calling
Advise on company information
Utilize computer technology to handle high call volumes Activus Connect- Remote - Contract
Mathematica June 2020 - December 2020
Contact this candidate