Data Entry Customer Assistance
Resume:
Carolynne Dodge
***********@*******.***
Manchester, NH 03102
Skills
• Cash management
Summary
• Cash drawer balancing Hardworking and reliable employee with background in operating cash registers,
• ID verification stocking merchandise and providing excellent customer service. Highly organized,
• Payment processing proactive and punctual. Works well within team settings. Outstanding
• Liquor regulations and communication and customer engagement abilities. Knowledgeable pharmacy
compliance professional skilled at helping pharmacists complete accurate prescriptions in
• Credit and cash transactions fast-paced settings. Security-minded and experienced in coordinating between
• Cash register operation prescribers, insurance companies and customers to resolve problems. Strong
• Customer assistance interpersonal skills and multitasking abilities.
• POS systems
• Problem-solving skills
• Pharmacy operations Experience
• Point of sale systems proficiency Demoulas Market Basket - Cashier
• Drug inventory control Hooksett, NH
• Stocking medications 06/2015 - 09/2021
• Proper labeling procedures
• Worked closely with front-end staff to assist customers.
• Filling prescriptions
• Trained new team members in cash register operation, stock procedures and
• Insurance billing
customer services.
• Workflow Optimization
• Verified customer identification for alcohol or tobacco purchases.
• Patient paperwork
• Operated cash register, collected payments and provided accurate change.
• Quality assurance and control
• Completed daily recovery tasks to keep areas clean and neat for maximum
• Prescription verification
productivity.
• Troubleshooting malfunctioning
• Wiped down counters and conveyor belt to remove debris and maintain
equipment
cleanliness.
• Insurance Verification
• Helped customers find specific products, answered questions and offered
• Ordering and stocking
product advice.
medications
• Stocking shelves
• Verifying orders US Department Of Veterans Affairs - Medical Support Assistant
• Preparing bulk medications Manchester, NH
• Labeling prescriptions 09/2014 - 12/2019
• Supporting pharmacy • Answered telephone calls, recording accurate messages and relaying to
operations designated staff.
• Resolving customer issues • Verified accurate patient demographic and insurance information to enter into
• HIPAA compliance electronic medical system.
• Understanding of privacy • Communicated pertinent information and potential problems to physicians and
regulations nurses.
• Proficient in patient scheduling • Delivered direct and indirect patient care in accordance with hospital and
• Recordkeeping skills physician practice policies.
• Data entry • Relayed messages from patients to physicians about concerns, condition updates
• Aseptic techniques or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Secured patient information and maintained patient confidence by completing
Education And Training and safeguarding medical records.
06/1987 • Efficiently performed insurance verification and pre-certification and
High School Diploma: pre-authorization functions.
Raymond High School • Partnered with healthcare and administrative staff to create patient-centered,
Raymond, NH inviting and supportive environment for patients and families.
• Major in Health Occupations
• Health Occupations Students of US Department Of Veterans Affairs - Certified Pharmacy Technician
America NH State President Manchester, NH
Senior Yr 09/2006 - 09/2014
• Health Occupations Students Of • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid
America Class President Jr Yr data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Managed inventories, rotated stock, removed expired or damaged drug products
and resolved discrepancies in drug counts.
• Created new customer profiles and updated demographics, allergies and new
medications in pharmacy computer systems.
• Completed and filed patient paperwork, updating records in system with
insurance carrier changes and allergy information.
• Assisted pharmacist with clearing high volume of prescriptions and responded to
customer questions.
• Adhered to regulatory guidelines for workplace safety and customer
confidentiality.
• Established and updated patient profiles, medications and insurance details.
• Supervised inventory levels to maintain adequate supply of medications and
medical supplies.
• Consulted with customers via telephone or in-person to assist with navigating
pharmacy systems and completing requests.
• Adhered to infection control policies and procedures to prevent spread of
disease.
• Received and verified daily incoming drug inventories, reported discrepancies
and logged items into inventory system.
• Compiled customer demographic, allergy and medical history background.
• Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy
setting.
• Teamed with peers, technicians and pharmacists to prioritize and complete
orders.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and
supply adequate inventory.
• Refilled medications, offered insight into over-the-counter products and verified
insurance benefits.
• Improved drug inventory management procedures to reduce overhead and
eliminate backorders or overstock.
• Performed wide range of pharmacy operations with strong commitment to
accuracy, efficiency and service quality.
• Prepared prescription labels, promoting accuracy in medication administration
and dosing.
McKesson Medication Management - Certified Pharmacy Technician
Tewksbury, MA
05/2002 - 09/2006
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid
data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Teamed with peers, technicians and pharmacists to prioritize and complete
orders.
• Interpreted and processed medication orders under supervision of pharmacist.
• Created new customer profiles and updated demographics, allergies and new
medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to
customer questions.
• Inspected medication storage locations to monitor drug expiration dates and
supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies
and logged items into inventory system.
• Improved drug inventory management procedures to reduce overhead and
eliminate backorders or overstock.
• Flagged potential drug interactions and allergies to prescribed medications for
patients with different health conditions.
• Managed inventories, rotated stock, removed expired or damaged drug products
and resolved discrepancies in drug counts.
• Performed wide range of pharmacy operations with strong commitment to
accuracy, efficiency and service quality.
• Prepared prescription labels, promoting accuracy in medication administration
and dosing.
• Adhered to regulatory guidelines for workplace safety and customer
confidentiality.
• Established and updated patient profiles, medications and insurance details.
• Supervised inventory levels to maintain adequate supply of medications and
medical supplies.
• Received, reviewed, dispensed and labeled over 1,000 prescriptions daily.
• Verified and filled over [1,000 prescriptions per day in busy Prison pharmacy
setting.
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