Customer Service Project Coordinator

J O S E P H C . D E P A L M A

** *** *** *********, *** York 14606 585-***-**** *.*.*********@*****.*** L e a d e r s h i p, V e n d o r R e l a t i o n s,

& F a c i l i t i e s P r o j e c t C o o r d i n a t i o n Proactive and results-driven, with 13 years of demonstrated success & leadership in property, materials, vendor and personnel management. Worked to maintain facilities for 24 credit union branch locations, and 101 ATMs during career at ESL Federal Credit Union. Possess an exceptional ability to simultaneously work multiple, conflicting, and complex priorities while demonstrating ability to provide outstanding customer service and interaction.

A R E A S O F E X P E R T I S E

Attention To Detail

Written & Verbal

Communication

Vendor Management

Leadership & Mentoring

Process Improvement

Computer Literate

Materials Management

Transportation

Security Concerns

Ability to Prioritize Needs

Property / Facility

Management

Loyalty Dependability

Teamwork & Team Building

P R O F E S S I O N A L P R O F I L E

I have led & trained people, improved processes and procedures, maintained high ratings for physical & systems security, historically developed deep understandings of relevant codes & enforced those regulations, and always driven myself towards excellence in execution. I take deep pride in my work and strive to deliver a superior customer and employee experience.

Logistics leadership experience in manufacturing setting dealing with shift operations, production schedules, personnel issues, and specials projects with tight time lines.

History of consistently delivering results above commitments with the highest levels of integrity.

High-level communication skills including verbal, written & interpersonal.

Excellent computer knowledge and skills across several platforms and willing to learn.

Consummate security operations experience specializing in protection with entrepreneurial mindset and keen eye for proposing improvements and reducing cost.

Ability to identify and manage professional and strategic relationships to leverage significant long-term benefits; strong capability to maintain rapport and build communication and trust while maintaining a professional demeanor.

History of ensuring customer service and satisfaction are afforded the highest attention; coordinate and ensure that teams, coworkers, peers, and customers understand a common and communicated goal.

E D U C A T I O N

Caledonia -Mumford, Caledonia, NY

1982-1988 Regents High School Diploma

E M P L O Y M E N T H I S T O R Y

ESL FEDERAL CREDIT UNION, ROCHESTER NY

FACILITIES PROJECT COORDINATOR, BUILDING AND SERVICE SUPPORT (APRIL 2014- JANUARY 2023)

Care and preventative maintenance of all branch and ATM locations across credit union.

Using ServiceNow platform for prioritizing and working active tickets, using project management tools including Microsoft Project

Mentoring new employees to department on procedures and day-to-day work.

Coordinated an average of 13 ATM building replacements each year including site surveys with electrician, creation of replacement schedule, project plan utilization, alignment with vendors, on- site coordination of work, communications, and follow through to completion.

Day-to-day coordination of vendor maintenance scheduling and needs as they occur.

Support on nights, weekends, and holidays to ensure work is done and needs of the business are met.

Participation and coordination of large branch construction efforts including remodels, addition of lactation rooms, new offices, HVAC upgrades, electrical upgrades, generator work (as needed), paving of parking lots.

Assistance with delivery and installation of branch cash recycler units including site survey work for electrical and spacing needs.

As needed support for new branch builds requiring ATM installation coordination efforts.

Reporting and coordinating repair of damage to buildings including communication, reviewing of video footage to report to security, and assisting with follow through of repairs made.

Preparation and execution of paperwork necessary to complete RFI/RFP processes with vendors during initial phases of projects.

ESL FEDERAL CREDIT UNION, ROCHESTER, NY

SENIOR OPERATOR, SECURITY COMMUNICATION CENTER (FEB 2010 – APRIL 2014)

Monitor cameras & alarms for all branches & ATM’s to ensure trouble free operation.

Conduct security tours of facilities & property to validate security effectiveness.

Provide additional security for armored personnel and vendors servicing equipment and facilities.

Provide support via telephone or two way radio to customers or other employees

Direct supervision of other security personnel.

Investigate calls for fire and burglar alarms & dispatch the property authorities. WEGMANS FOOD MARKETS, ROCHESTER, NY

SAFETY & SECURITY OFFICIAL, CORPORATE ADMINISTRATION (NOV 2004 – FEB 2010)

Respond to countless calls for service & emergency situations.

Provide personal escorts/security for high ranking management & employee’s.

Conduct safety inspections and tours of company owned facilities and properties.

Investigate theft, work place violence issues & Motor Vehicle Accidents. R E F E R E N C E S

Available upon request

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