Service Representative Customer
Resume:
Nakiesha N. Barnette
Email: **********@*****.*** ·
More than 26 years of successful l experience in customer service and administrative support. Demonstrated success in maintaining composure and effectiveness in the face of competing and complex demands.
EXPERIENCE
March 2022 – Present
Spa Manager Bambu Organic Spa
Front desk manger answer phones do payroll Assist therapist as needed
Oversees all aspects of running a spa, including the staff, finances and facility management.
As spa manager, my responsibilities include managing schedules, payroll and staff related issues, and tending to guest
October -2022- Present
Grant Specialist – E4E Relief (Non-Profit)
Creates and/or gathers supporting material for grant proposals such as job descriptions,
resumes, maps, organizational charts, and table of contents and forms.
SEPTEMBER 2018 – AUGUST 2020
RECEPTIONIST, GARMON AND COMPANY COMMERCIAL FLOOR ING
•Greet and attend to clients, vendors and guest at the desk
•Receive, answer and makes calls to client
•Use Excel spreadsheets to enter files and worksheets
MAY 2002 - MAY 2018 RECEPTION IST, SYG M A
•Greet and attend to clients, vendors and guest at the desk
•Receive, answer and makes calls to client
•Quickly and effectively solve customer challenges
•Received invoices and documentations for the payments
•Managed over high-volume calls, l 00 a day
•Assisted in supporting over 600 restaurants for large restaurant chains- Applebee's, Wendy's, Krispy Kreme, Carolina Handling, etc.
•Used Excel spreadsheets to enter invoice payments
MAY 2000 - 2002
RECEPTIONIST/ CUSTOMER SERVICE REPRESENTATIVE, SYGM A
•Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
•Quickly and effectively solve customer challenges
•Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
EDUCATION: North Mecklenburg High School Class of 1995
Southeastern College: Massage Therapy program class of 2022
SKILLS
•Multitasking
•Organization Management
•Planning /implementing proactive procedures and systems
•Microsoft Office Suites
• Greeting clients, guest, customers
•Interpersonal
•Initiative and Problem-solving abilities
•Dependability
•Account Maintenance
•Computer Savvy
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