Executive Coach Customer Service

K.DAVID DILLINGHAM, M.A, Ed.S., ADDC Candidate, DORA Registered

***** ****** **** ******, ***. #6412

Lakewood, CO, 80401

PROFILE

Educated and experienced as a Counselor, Psychotherapist, Educator, School Psychologist/Psychometrist, Addictions Counselor, Psych Rehabilitation Counselor, Executive Coach, Manager, Trainer/Consultant, Employee Assistance Program (EAP) implementer, and entrepreneurial innovator. Clinical Experience includes nineteen years as a clinician in public and private mental health, addictions and educational settings. The rest of my 39 year career includes work as a consultant, executive coach, manager and administrator.

PROFESSIONAL CLINICAL/COUNSELING EXPERIENCE

EAP Therapist/Counselor, Manager 1984 - 1988

Employee and Family Counseling Services/EAP

Coors Brewing Company,

Golden, CO.

Developed and implemented the Employee Assistance Program at Coors Brewing Company. Provided direct /counseling clinical services and managed the company counseling services therapists for the Company’s employees and family members with psychiatric and addictions issues. Evaluated and provided short term (8 sessions) counseling to clients of the EAP. Consulted to upper management on how to support and manage their employee referrals experiencing mental health/addictions work related issues. Managed external referral services within the Denver area, consulting and liaison with local mental health professionals to whom we referred our employees with longer term issues.

Director/Administrator

Mental Health Programs

Colorado, Wyoming, Iowa

Manager for Jefferson Center for Mental Health, Lakewood, CO. 1982 - 1984

Managed the Community Support Program for Severely Mentally Ill adults. Managed 21 professionals serving the Day Care Program for Severely Mentally Ill (SMI) in Jefferson county.

Associate/Clinical Director for Western Wyoming Mental Health Center, Jackson, Wyoming. 1974 - 1982

Implemented the start-up program for Community Mental Health Centers in five rural counties in Western Wyoming, wrote the grant for and implemented a non medical detox in-patient treatment center, acted as the Clinical and Associate Director for staff in five county mental health centers. Provided direct clinical services to residents of Sublette County through the mental health center, local schools, law enforcement, and Southwest Alcohol Rehabilitation Association. Certified as a VA Counseling Psychologist, I evaluated and counseled returning Veterans with TBI and PTSD as they re-entered society. Served as school psychologist/psychometrist for Big Piney School District, evaluating, counseling and testing students for emotional issues and learning disabilities, consulting and advising parents of students on how to support their children.

Mental Health Institute, Clarinda, Iowa. 1968 - 1974

Planned, developed, implemented and managed the psychiatric rehabilitation program for residents of the state hospital. Provided direct counseling, education, evaluation and training to residents transitioning into the community. Managed a school program, vocational evaluation, and homemaker training program. Supervised and trained eight professionals and six paraprofessionals in the administration of psychological rehabilitation services to hospital residents.

Professional Managerial Experience

Administrator of Customer Service/Business Development 2003 - 2007, 2014

El Pueblo Boys and Girls Ranch

One El Pueblo Ranch Way

Pueblo, CO 91006

Obtained and evaluated referrals for this RCCF (Residential Child Care Facility) adolescent behavioral, treatment center and responded to customer complaints. El Pueblo, as a result of losing their Medicaid money ultimately closed it’s doors in 2018.

Business Development 2001 - 2003

Colorado Boys Ranch

La Junta, CO

Obtained and evaluated referrals for this adolescent boys treatment program, developed referral sources and responded to customer complaints. Prior to my employment, I was a volunteer on the CBR Board of Directors for six years.

Vice President and Regional Director 1995 - 2001

ChoiceHealth/Horizon Behavioral Health, Inc.

1200 Pecos Street,Suite 350, Westminster, Colorado, 80234

Implemented and managed Employee Assistance Programs (EAPs) for customer companies, consulted with, and managed and supervised accounts for Choice Health/Horizon Behavioral Health throughout the United States.

Owner/Consultant 1993 - 1995

Dillingham Consulting Inc. and Peak Performance Business Consultants, Inc.

29843 Lee Rd., Evergreen, CO 80439

Consulted with businesses implementing and facilitating organizational change and transition, leadership development, team development, diversity training, and conflict resolution, 23 customer corporations

Manager/Team Leader 1988 - 1993

Organization Development Department

Coors Brewing Company,

Golden, CO

Managed, planned and implemented Organization Development interventions at Coors, providing Executive Coaching (at all levels), Diversity Training, Leadership and Team Development, Diversity Training, Conflict Resolution and Strategic Planning. Received training and certification through University Associates, San Deigo, CA. as a Human Resource and Organization Development Consultant/Facilitator in a year and a half training program.

EDUCATION AND CREDENTIALS

Course work at University of Hawaii, Oahu, HI, 1963

Ed.S. in Rehabilitation Counseling – University of Northern Colorado, Greeley, Colorado, - 1968

M.A. in Rehabilitation Counseling – University of Northern Colorado, Greeley, Colorado, - 1968

B.A. in Business/Psychology – University of Northern Colorado, Greeley, Colorado, - 1966

Certification

ADDC (Addiction Counselor Candidate), Registration with DORA - 2023

Certification by Utah School of Alcohol Studies and other Drug Dependencies for 2 weeks of training - 1970 and 1974

Certification as a Counseling Psychologist by the Veterans Administration - 1976

Certification as a Human Resource Organization Development Facilitator/Consultant, University Associates, San Diego, CA, - 1988

MILITARY SERVICE

U.S. Marine Corps - Active Duty 1960 - 1964, USMC Reserves 1964 -1966

Basic Training, Advanced Infantry Training, 155 mm Gun Battery (SP), Fleet Marine Force Pacific Headquarters, Clearances - Top Secret, SEATO, Secret, Confidential. Attained Rank of Corporal E-4, Good Conduct Medal

VOLUNTEER EXPERIENCE

Samaritan House, Homeless Center, Denver, CO, 2001 - 2003, Served meals to residents, worked the desk, mentored residents.

Senior Resource Center, Evergreen, CO, facilitated discussion groups, 2007

Denver Kids Inc., Denver CO, Mentored Denver Kids Inc. Students - 2008

CHARG, (Capitol Hill Activity and Rehabilitation Group), Denver - 2009 -2012

Served as a Board Member for this program for severely mentally ill,

homeless adults in the Capitol Hill area of Denver, CO.

CASA (Court Appointed Special Advocate) to Jefferson County Children who were clients of the Social Services Agency and Wards of the Court. Worked, counseled with kids who were neglected, abused and/or disadvantaged and experiencing legal related issues - 2017, 2018

JeffCo Eats - Driver and transporter of snacks, lunches, food for public schools in Jefferson County, CO, who do not receive food through regular means - 2018 - Current

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