Health Insurance and Social Service coordinator

Natalia Aldaeva Staten Island, NY

718-***-**** *******@*****.***

Citizen of USA

PROFESSIONAL SUMMARY

I am a proactive and resourceful social services coordinator with a background in education, healthcare, and retail supply chain management seeking new opportunities in the social work field. I am a detail-oriented multitasker with excellent communication skills who thrives in challenging environments. I have 20+ years of experience in management and have strong customer service skills.

- Administrative, management, customer service, and clerical experience

- Knowledge surrounding medical documentation and social service programs

- Working with elderly and children populations in patient care

- Technical skills: Microsoft Word, Excel, PowerPoint, Outlook, Zoom

- Language skills: English, Russian, Kalmyk,Ukranian

PROFESSIONAL EXPERIENCE

Shorefront Y-YWHA

Brooklyn, New York

Social service Case Manager January 2023-present

- case management, public benefits screenings, and application assistance for people over 60 years old

- Housing Assistance

Health Insurance Navigator,

Jewish Community Center in Staten Island,NY . August 2021-December 2022

- Help all NYC residents to apply for Health Insurance into NYS Marketplace

- Negotiating with underwriters to get the best policy at the best price.

- Case management(assist clients to upload documents,renewal every year, check and correct information in account,etc)

- Conducts outreach to community

Front Desk Coordinator December 2016 – July 2021

Happy Island Day Care, Staten Island, New York

- Manage front desk responsibilities, including answering phones, signing guests in/out, scheduling appointments and organizing incoming mail

- Provide excellent assistance to about 200 people daily that use the center’s services for elder daycare

- Organize multiple types of activities and events based on population interest, such as fitness trainings, English as Second Language classes, cooking classes, digital literacy, etc.

- Assist clients with social service and benefits enrollment such as SNAP, Social Security, cell phone service, prescription access, medical transportation, and more

- Liaised with insurance companies for service authorization

Pre-Kindergarten Teacher September 2016 – December 2017

Little Smarties, Staten Island, New York

- Independently supervised and taught 5 children, aged 8 months to 2 years old

- Promoted the learning of key development and hygienic skills such as mobility, holding utensils, bathroom use, and hand washing

- Contributed to the social-emotional learning of children taught in the facility

VOLUNTEER EXPERIENCE

Community Organizer 2015 – Present

Brooklyn, New York

- Manage social media groups on Viber,Telegram and Facebook

- Assist with newly arrived immigrant resettlement, such as meet in airport, housing coordination and applying for available benefits

- Plan and organize large events in the Kalmyk community for all age groups

- Coordinate international philanthropy initiatives between the local community and groups in Russia

EDUCATION

Bachelor's Degree in Operation Management Goods & Services 1999-2003

Kalmyk State Financial College, Russia

Bachelor’s Degree in Philology 1987-1994

Kalmyk State University, Russia

PROFESSIONAL DEVELOPMENT TRAININGS AND CERTIFICATIONS

- International Rescue Committee – Interpretation Certificate Completed April 2021

- New Women New Yorkers – LEAD Workforce Development Training Completed March 2021

- American Heart Association - CPR & AED July 2021- July 2023

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