Mechanical Engineer Customer Service

MIGUEL ANGEL SANCHEZ LUGO

Miami Florida Ph: 786-***-**** E-mail: ********@*****.***.

OBJECTIVE

A key management position to provide my knowledge and experience in the automotive industry, contribute to the success of the business in excellence, quality, satisfaction and customer service. SUMMARY

Motivated professional with high experience. Mechanical Engineer with continuous development in the industry occupying positions in different areas: Product Engineering, Manufacturing Engineering, Quality Control, Parts and Service. Technical knowledge, management skills, communication and the desire to maintain excellence in customer service has been the basis for success. Providing high quality service is a priority as a leader in customer satisfaction. QUALIFICATIONS AND SKILLS

• Handle fluent languages Full Spanish and English (Writing-Reading-Speaking), Basic Portuguese.

• Policy/program development Experience according to the Corporate Standards Guidelines.

• Training programs and Service Operations.

• Interpersonal relationships skills. Self-motivated. Ethic, Responsibility and focus on achieving goals.

• Personal Supervising Skills and High-Performance Team.

• Team management

• Judgments to make decisions and act consistent with available facts, constraints, and anticipated consequences. EDUCATION AND RELEVANT ACADEMIC TRAINING

Mechanical Engineer. Universidad de Carabobo. Valencia, Venezuela. Manufacturing Processes Specialist. Lean Production. Universidad Tecnológica Del Centro, Valencia, Venezuela. New Products Planning,Development Specialist,World Class Manufacturing & Logistic . FCA Automotive. Leader Auditor ISO 9000 / ISO 14000 /SIX SIGMA. Under Right Laboratories. /Chrysler Corp. Detroit. United States

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RELEVANT WORK EXPERIENCE

DEMETECH CORPORATION (MIAMI FLORIDA, USA 2020-ACTUAL). MAINTENANCE ENGINEERING

• Development and supervision of preventive and corrective maintenance plan in the production lines.

• Development and Implementation of preventive and corrective maintenance strategies in the production lines to ensure the quality of manufactured products

• Audits and control of parameters in machines and equipment to guarantee the integrity and quality of the products.

• Planning of needs of parts, tools and replacements in stock.

• Development and coordination of the Maintenance workshop for tools, machines and equipment with Lean Manufacturing concepts, Kaizen philosophy and 5S methodology to guarantee the correct operation of the plant and the quality of the products.

• Optimization of asset use to improve plant operations, product quality and ergonomics/worker. GRAHNDES. GROUP VOLVO-SUZUKI (RIVAS-CUENCA, MADRID. ESPAÑA 2019). ADVISOR

• Development, implementation and evaluation of strategic plans, goals and objectives, policies and procedures, projects, and activities to achieve the benefit of the company to increase revenues, maximize efficiency and reduce costs.

• Redesign of the organizational structure. Roles and responsibilities, training programs and continuous valuation.

• Restructuring of the Service Department. Plans for warranty claims. Technical support. Customer feedback. BIRD ROAD SUBARU LLC. (MIAMI, FLORIDA. USA, 2017 – 2018). PARTS MANAGMENT

• Management and control of the inventory system.

• Organization and supervision of the warehouse of parts / spare parts for service.

• Distribution Orders for parts to the service Department. After sale: spare parts, obsolescence, warranty

• Customer service, Orders quotation to service advisors and direct sales by the counter. MIGUEL ANGEL SANCHEZ LUGO

Miami Florida Ph: 786-***-**** E-mail: ********@*****.***; ******@*****.*** PHARMAKUM LABOTATORIES. SA (Maracay – Venezuela, 2014 – 2017). OPERATIONS MANAGMENT

• Management and supervision of plant operations: production planning, manufacturing, packaging and maintenance.

• Implementation of manufacturing processes and storage of materials (raw materials, finished product) under the standard of world-class laboratories.

• Installation of a new manufacturing and packaging facility: Redistribution of area, assembly of machinery and equipment. Development and implementation of process standards. Corrective and preventive maintenance plan. Staff training.

• New product launch coordination.

• Redesign of the Quality and Technology laboratories in accordance with the standards of world-class laboratories.

• Support to the Purchasing Department for raw material requirements, based on inventory levels. CHRYSLER DE VENEZUELA, L.L.C. (Valencia - Venezuela, 1993 - 2014). SERVICE, PARTS, CUSTOMER CARE AND LOGISTIC SENIOR MANAGMENT CHRYSLER&LATAM MOPAR

• Manage the Service, Parts, Logistic and Customer Care Operations in company and for the entire Authorize Chrysler-

• Develop the Service and Parts Standards application, technical support, Balanced Score Card), others.

• Manage and Supervise: Parts Marketing, Sales and Purchase Forecast. Field Service and Parts Operations. Service Contracts. Parts Warehouse Operation at the PDC.

• Technical assistance for Customers. Call Center.

• Develop, Planning and Follow of the Budget Department. Warranty Expenses Budget Administration. MANUFACTURING ENGINEERING MANAGMENT.

• Manage and Supervise: Manufacturing Projects, Plant Maintenance, Process&Products Engineering.

• Advanced Manufacturing Planning for new products according to the company's Business Cycle Plan.

• Implementation of the best practices of Lean Manufacturing in accordance with the Corporate standards of technical capacity and performance, to optimize line operations and improve efficiency.

• Definition of headcount for site based on the volume and mix of products.

• Optimization of asset use to improve plant operations, product quality, and ergonomics/worker health and safety.

• Development and Implementation of preventive, predictive and corrective maintenance strategies in the production lines, as well as throughout the site to guarantee the operation of the plant.

• Planning of the investments of Facilities and Tools (F&T) required to support the operations of the plant in the short, medium and long term according to the business plan of the company.

• Total Productive Maintenance Strategic Plan to ensure the effectiveness of the work group, improve equipment performance and product quality.

• Manufacture of accessories and tools to support safety, ergonomics, and quality improvements in production lines.

• Leader Coordination of New Product Launches. Manufacturing Planning and Implementation Process. QUALITY CONTROL MANAGMENT.

• Quality Management for manufacturing and assembly processes

• Inspection systems and Quality Audits for Materials and Parts, units in process and Finished Product. Quality controls and management indicators.

• ISO-9000 - ISO 14000 – SIX SIGMA Systems: Leader of Implementation and Certification for the manufacturing plant. PRODUCT AND PROCESS ENGINEERING

• Local new parts Design, Development and validation, Product Planning, Engineering and Specifications.

• Launch Coordinator Vehicles. Processes of engineering changes in existing parts. programs to reduce costs. ACCOMPLISHMENT

• Recognition of “ORDEN MERITO AL TRABAJO, Primera clase” (WORK EXCELLENCE, first class): from Venezuelan Government Institution.

• Leader in Manufacturing: Development of 117 Kaisen's for the optimization of Manufacturing Processes at Chrysler Motor Venezuela.

• Productivity Recognition: Increased Productive Capacity of the Plant from 35 to 130 Units per day at Chrysler Motor Venezuela Plant from Chrysler Motors Corporation.

• Recognition: "Number 1 at the World Level" in Management of LATAN-MOPAR Indicators, five consecutive years.

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