Customer Service Loss Prevention

DONALD BOGARDUS

Gilbert, AZ ***** 1-602-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Experienced Senior Director with over 30 years of experience in industrial and healthcare Safety/Security and Parking Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

ACCOMPLISHMENTS

•Designed and managed Corporate Emergency Dispatch Center

•Trained dozens of Loss Prevention in multiple states.

•Supervised team of 250+ staff members, Directors and Supervisors. 3/21

•Lead team of employees in the development of Background Checking services for all of Banner Health.

•Managed all EH&S standards for two Healthcare Systems.

•Produced policies and practices to reduce all loss control issues.

•Consistently scored in the top 2% of all corporate employee satisfaction surveys.

SKILLS

•Security and Parking resource allocation • Emergency Response

•Team management • Budgets

•Problem resolution • Customer service

•Operational improvement • Team building

•Supervision • MS Office

•Training Oversight • CCTV Monitoring

•Loss prevention • Threat Management

Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.

Allied Universal /G4S Secure Solutions, Security Client Manager– Phoenix, AZ 8/2022 to current:

•Developed improved training methods with focus on public safety and officer awareness.

•Assessed ongoing risk factors and suggested improvements to senior management.

•Trained 70 new security officers in 2-month period.

•Served as liaison with public official’s company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.

•Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

•Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.

•Submitted documentation for weekly payroll, managed schedules and enforced policies.

•Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.

Senior Director Safety/Security/EHS 01/1994 to 01/2013

Banner Health – Phoenix, AZ

•Executed business plans and developed goal-oriented tools to facilitate project initiatives, trainings and administrative activities.

•Aligned department vision, goals and objectives with company strategy to achieve consistently high results.

•Established personnel performance metrics to encourage efforts toward common goals.

•Drove strategic improvements to enhance operational and organizational efficiencies.

•Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.

•Set strategic plans and budget goals to strengthen operations and drive growth.

•Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.

•Headed safety and loss prevention programs by guiding staff.

•Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

EDUCATION

Master of Science: Public Administration, 04/1982

Brigham Young University - Provo, UT

Bachelor of Arts: Law Enforcement

Brigham Young University - Provo, UT

AFFILIATIONS

Board Member "Make-A-Wish" foundation

American Society of Industrial Security

Board Member International Association of Healthcare Safety/Security

CPP, CHSA

CERTIFICATIONS

Prior San Jose Policeman

Author, “Drug Diversion in a Healthcare Setting.”

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