NOUFISSA ALAOUI MORTAJI

advwp0@r.postjobfree.com Chelsea, MA 781-***-****

Health Information Technology graduate with solid customer service experience in the hospitality industry. Naturally inquisitive, attentive to detail and technically savvy. Capable of working effectively in a fast-paced environment. Takes pride in effectively solving problems and persevering through challenges. Committed to good communication with customers and teammates to help work go smoothly. Appreciates the rate at which technology adapts and changes, and the new opportunities it presents.

TECHNICAL SKILLS

Windows configuration and management

CCNA Security

Verifying connectivity

Routing and switching configuration

Hardware and software maintenance

Preventive maintenance and troubleshooting

Python

Windows system and Mac OS

Microsoft Office

EDUCATION

Bunker Hill Community College, Boston, MA

Healthcare Information Technology Certificate 2020

Courses: Cisco Networking I and II, PC Hardware and Software, Healthcare IT Concepts, Concepts for Information Technology Problem Solving

Bunker Hill Community College, Boston, MA

Information Technology Transfer options 2022

Courses: Python Programming, Windows Operating Systems

Institute of Hotel and Tourism, Marrakech, Morocco

Specialized Technician of Hotel Trade & Tourism Certificate. 2017

WORK EXPERIENCE

Northeast Security, Boston, MA 2020 Security Officer

Adhere to company and on-site health and safety policies and procedures

Keep keys secure and issue them to authorized people in accordance with instructions

Ensure that all cameras are operating and checked regularly

Carry out regular patrols to secure the property from theft or damage by fire or water

Compile daily written reports

Check employee IDs and call the company to let them know when there is a visitor

Connect with on-site professionals (e.g., engineers) to resolve building-related problems

Hotel Selman Palace, Marrakech, Morocco 2018 2 Months Internship

Receptionist

Performed administrative and office tasks, such as answering calls and responding to emails

Greeted visitors in a welcoming and professional manner

Provided general information to the public and to customers.

Hotel Movenpick, Marrakesh, Morocco

4 Months Internship

Assistant Manager 2017

Briefed general manager about all events and activities pertaining to staff and hotel

Supervised front desk and housekeeping staff, including managing daily schedules

Ensured availability of adequate staff in each area to support needs (e.g., laundry and housekeeping)

Managed reservations and customer check-in and check-out using online systems

ADDITIONAL COMPETENCIES

Eligible to work in the United States

Languages: Fluent in English, French, and Arabic

Contact this candidate