Customer Service Vice President

Stan Graham

**********@**.*** **** Old Gould Run, Hoover Al 35244 205-***-****

Objectives

Finding a place where I can apply my skills and experience to help grow and achieve company objectives. Looking for an opportunity to continue to learn and grow personally.

Education

Jacksonville State University

1983 B.S. Computer Science

Green Belt – Six Sigma

Executive Boot Camp, University of St. Louis

Experience

Carisbrook Industries Anniston, Al

Programming Manager 1983 – 1993

Programmer working on applications related to Manufacturing Scheduling and Control, Accounts Receivables, Accounts Payables, and other related office applications. Promoted to Manager after 5 years leading team of 10 Programmers and Computer Operators.

SS&C Health Birmingham, Al

Vice President of Business Solutions and Operations 1983 – Present

Systems Programmer responsible for advanced solutions related to company’s Claims Administrative products.

Development Manager leading team of 20 developers responsible for maintaining and developing new functionality for the company’s Claims Administrative products.

Director of Development leading team of managers responsible for all Development, Quality Assurance, Documentation, and Customer Service for the company’s Claims Administrative products.

Chief Technology Officer responsible for the company’s technology and product strategy including overall financial responsibility for all Product Development and Support.

Vice President Business Solutions and Operations leading all Product Owners responsible for the Product Strategy of all company solutions. Also responsible for all Operations related to company’s back office processing (BPO) servicing 25+ customers. Overall responsibility for company’s Operations and Product financials.

Served as Interim President twice.

Skills

Leadership, Problem Solving, Process Improvement, Executive Communications, Customer Presentations and Interactions, Strategic Planning, Financial Control.

Proficient in Microsoft Office Applications

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