Dennis C. Odom, Jr.

**** ****** ****

Houston, Texas 77047

832-***-****

advwo3@r.postjobfree.com

JOB OBJECTIVE

Seeking a position in a thriving organization that would be challenging and provide the opportunity for advancement and growth; bringing the following experience, skills and attributes:

Extensive experience working with the general public in call center, guests services, and commercial work environments. Interface well with others at all levels including patrons, patients, family members/friends, co-workers management and children. Caring and hardworking with excellent interpersonal, communication customer service and organizational skills.

QUALIFICATIONS SUMMARY

Work well under pressure as part of a team. Well-groomed appearance; Polite, respectful and courteous manners; Responsible, efficient and flexible; Ability to work in a fast paced, intense environment; Ability to elicit confidence and build rapport; and talented in problem solving.

WORK EXPERIENCE

September 2019 –June 2017: Richland Palmetto Health Hospital

5 Richland Medical Park Dr.

Columbia, South Carolina 29203

Position: Financial Counselor

Duties included:

Completed daily patient visits by going to patients’ rooms or to the Emergency Room and obtaining patient insurance information.

Qualified patients’ for various medical and assisted living programs

Assisted patients with other outside entities that would improve their quality of life.

January 2014 –April 2016: HCA Parellon

1304 Bissonnett Street

Houston, Texas 77021

Position: Collection Representative

Duties included:

Assisted customers by taking payments and setting up payments on past due medical accounts

Corrected insurance information on accounts in order for them to be paid by customers insurance carriers

Built and maintained strong relationships with various insurance companies to assist patients with individual care needs.

January 2014 – June 2015: HCA Parellon

1304 Bissonnett Street

Houston, Texas 77021

Position: Collection Representative

Duties included:

Determined charges for services requested, collected deposits or payments, and arranged for payment plans.

Located and monitored overdue accounts, using computers and a variety of automated systems.

Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services or credit contracts.

Notified credit departments, ordered merchandised repossession or service disconnection and turned over account records to attorneys when customers failed to respond to collection attempts.

February 2011 – March 2014: United Recovery System

9701 North Course Drive

Houston, Texas 77052

Position: Collection Lead

Duties included:

Utilized various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.

Negotiated payment terms and methods when right party is reached.

Overcame stalls and objections & suggest money sources for debt payment.

Negotiated settlements outside of normal guidelines with the approval of upper management, authorized credit bureaus deletions, negotiated payment arrangements over a longer span of time than normal, took accounts out of treatment (close accounts) within certain guidelines.

Performed cross talks for team members to help them close deals.

Handled all call escalations and created reports on all escalations.

At various times advised management regarding collection strategy effectiveness for various portfolios.

Performed team member monthly evaluations.

Worked with other team members and leads collaboratively.

January 2010 – February 2011: Holiday Inn

900 Crump Street

Midland, Texas 79701

Position: Night Audit Manager

Duties included:

Greeted, registered and assigned rooms to guests of hotel.

Verified customers’ credit and established how the customer would pay for the accommodations.

Notified housekeeping or maintenance when guest reported problems.

Reviewed accounts and charges with guest during the check-out process.

Transmitted and received messages using telephones or telephone switchboards.

Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment.

November 2007 – July 2009: Redline Recovery Service

3607 Bonhomme Street

Houston, Texas 77051

Position: Collections Agent

Duties included:

Contacted customers regarding overdue accounts and determine reasons for non-payment.

Negotiated payment arrangements.

Issued payment commitment letters.

August 2006 – November 2007: Coca Cola Plant

301 Stoney Avenue

Shreveport, La. 71107

Position: Forklift Driver

Duties included

Loaded and unloaded trucks.

Made pallets for delivery to stores.

Scanned items and performed inventory.

EDUCATION

School/College Seminary Degree Years/Graduation

Jack Yates High School High School Diploma 1999

Grambling State University Completed 2 years of course work 1999-2001

Towards Sports Medicine

Football scholarship; Active Student Government Association

OTHER SKILLS

Certified Fork Lift driver

Call Center

Collections (medical and other)

Filing/Retrieval Knowledge

PERSONAL INTERESTS

Enjoy football and basketball.

Listen to music

Involved in church activities

Other: June 2015 – moved to Shreveport, La to care for terminally ill father until recent death.

References:

Available upon request.

Contact this candidate