Management Consultant

MILES HARRISON BOARDMAN

***********@*****.*** 704-***-**** 2337 Hassell Place, Charlotte, NC 28209 PROFESSIONAL SUMMARY

A driven leader with a proven track record for transforming organizations through process and technology optimizations resulting in significant business value creation. Primarily focused on strategy formulation, workflow redesign, and change management across a myriad of industry verticals.

EXPERIENCE

TURNBERRY SOLUTIONS CHARLOTTE, NC FALL 2017 – CURRENT Partnered with client executives to identify opportunities for strategic, and tactical improvements across people, process, and technology. Led team of 35+ managers and consultants – providing practice guidance, insights, and coaching. Consulting Director September 2021 – Current

Optimized a complex, global supply chain for a Fortune 50 medical device company. Achieved a 15% improvement to OTIFD (on-time, in-full @ delivery) resulting in $50M in yearly technology savings.

Orchestrated post-merger integration activities for several top 30 financial institutions – including journey mapping, change management strategies, and program management to ensure a smooth transition for employees, operations, and customers. Devised holistic reporting mechanisms/scorecards to provide insights into overall go-live readiness.

Facilitated executive-level workshops to collaboratively define and design top-level strategic direction, OKRs, and tactical roadmaps to guide a 2-year transformation of a major health system.

Conducted a comprehensive ITSM maturity assessment, and optimization effort for a major vehicle manufacturer call center. Improvements resulted in a 35% reduction in mean time to resolution (MTTR), eliminated the need for 3rd party staffing firms ($500K in yearly savings), and elevated overall alignment from reactive support to executive level partnership.

Evaluated the end-to-end E-commerce workflows of a Fortune 30 consumer goods company. Through process mining and cross-functional workshop facilitation, able to eliminate 50% of internal touchpoints, many non-value-added steps and arrive at a streamlined, future-state RACI matrix.

Hosted firm-wide presentations to demonstrate business development techniques that secured over $4M in net new revenue within existing client base. Coached an agile team that led the company with a 35% follow-on conversion rate. Senior Managing Consultant October 2017 – 2021

Spearheaded 20+ continuous process improvement (CPI) projects for private, healthcare, education, and not-for-profit organizations. Leveraging Lean Six-Sigma (LSS) and Organizational Change Management (OCM) tools and methodologies to streamline people, process and technology realizing significant savings and ROI.

Served as engagement lead on multiple client mergers and acquisitions – overseeing teams of process and project management professionals. Stood up integration management offices (IMOs) to enable seamless information dissemination throughout client organizations.

KNOWLEDGE CAPITAL GROUP CHARLESTON, SC SUMMER 2013 – 2017 Led project management, process improvement and data analysis initiatives for several healthcare organizations. Built out internal operating models and guided the implementation of supporting technologies. Senior Consultant October 2015 – 2017

Managed EHR implementation at a major academic health system. Successfully functioned as a conduit between clinical, operational, and IT stakeholder groups.

Created logic driven, analytical models to illustrate impacts of funding allocation to Medical Directorships of a large academic medical center – resulted in the equitable, and principally driven, allocation of budget dollars across areas of conflicting priorities.

Consulting Analyst July 2013 – 2015

Conducted workflow redesign efforts to improve patient access through the restructuring of clinic schedules and the overall scheduling process – led to a 40% increase in clinic throughput.

Performed a top-down assessment for a national not-for-profit organization. Through management and front-line staff interviews, the organization was able to achieve significant operational and resource savings. EDUCATION

COLLEGE OF CHARLESTON MAY 2014

Bachelor of Science in Business Administration

CERTIFICATIONS & RELEVANT SKILLS

Lean Six Sigma Green Belt (LSSGB)

Project Management Professional (PMP)

Epic Ambulatory and Phoenix Module Certifications (Electronic Health Record System)

Other Software Proficiencies: Salesforce, ServiceNow, Tableau, IBM M&A Accelerator, iGrafx, Jira/Confluence

Advanced Proficiency with Microsoft Office applications: PowerBI, Excel, PowerPoint, Visio, Project, Word, etc.

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