Customer Service Sales Manager

AKANGSHA JONEJA

Email: **********@*****.*** Mobile: 302-***-****

Address: ***, ****** **** ********** ******** 19808 Objective

With 8 years of experience in management, I am seeking a position in administration and customer service with the goal of helping people, graduated responsibility and intellectual challenge. Education

Masters in Hospital Administration Post Graduate Degree Institute of Management Studies

Devi Ahilya University, Indore, India

Sep 2000- Jun 2002

Bachelors in Hospital Administration Graduate Degree Institute of Management Studies

Devi Ahilya University, Indore, India

Sep 1997- Jun 2000

Work Experience

Independent Sales Manager Apr2018- Jun 2018

Hegemonic Enterprises Leeds, UK

• Assisted with securing sales and overcoming customer objections in a fast-paced environment

• Demonstrated a high level of initiative by working as a liaison when customers and team- members had problems

Employment Gap

Mar 2013- Mar2018

Jul 2018 – Aug 2022

Family commitments (available to discuss further)

Customers Relation Manager Aug 2012 - Feb 2013

Nahar Medical Center, Mumbai, India

• Designed standard protocol procedures (training manuals) and job profiles for recruitment

• Guided the on-boarding process of new trainees

• Delegated responsibilities to reception staff- created schedules

• Performed greeting, escorting, educating and problem solving issues associated with clients

• Supervised day-to-day activities of the working staff General Office Manager Aug 2002-Apr 2009

Regency Hospital Ltd, Kanpur, India

• Management of Mediclaims of various types

• Hospital wide quality improvement initiatives via interactions with patients and physicians

(included daily rounds of admitted patients)

• Delegated staff responsibilities and scheduling

• Organized preventive health checks and camps outside of the hospital

• Education services for patients (regarding billing and preventative health screening opportunities)

• Managed grievance counselling for staff and patients Management Trainee Nov 2000-Apr 2001

Anand Hospital and Research Centre, Indore, India

• Undertook a project in job analysis and created job profiles for multiple departments. Professional Development

• Certificate in object oriented Application Programmer and Performance Effectiveness

• Certificate in Quality Management

Additional skills

o Proficient in multiple languages-English, Hindi (native language), and Punjabi (native language) o Proficient typist

o Proficient at using Microsoft Office (Excel, Word, Outlook, Power point) Interests/Hobbies

o Cooking- I’m passionate about cooking Indian meals, trying new recipes, and enjoying food with good company

o Traveling- I have experienced life in multiple countries, India, England and USA, which allows me to relate with people of different cultures

o Photography

REFERENCES ON REQUEST

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