Service Representative Call Center
Resume:
princess russell
Las Vegas, NV *****
********.***********@*****.***
Work Experience
Customer Service Representative
Sitel Group - Las Vegas, NV
September 2021 to Present
Taking inbound calls making sure all customers are satisfied troubleshooting helping with payments looking up bills and anything that will satisfy the customer. Model casino dealer
Bitrate Productions - Las Vegas, NV
August 2020 to September 2021
Virtual Model baccarat and roulette dealer
Customer Service Representative
Diamond resorts - Las Vegas, NV
July 2018 to August 2020
booking reservations making sure all customers were happy at the end of every call. Assistant Manager
Toys 'R' Us - Las Vegas, NV
May 2017 to June 2018
making sure the store was ran up to code, making sure all worker were on time and doing their job, making sure all money in was accounted for.
Customer Service Representative/Call Center
agr group - Las Vegas, NV
June 2014 to April 2017
Responsibilities
Outbound and inbound calling
To help customers save on there electricity and gas prices. Education
High school diploma or GED
Skills
• Notary Public (Less than 1 year)
• Customer Service
• Food Service
• Fast Food
• Team Member
• Sales
• Server
• POS
• MS Office
• Word
• Fast learner
• Microsoft Excel
• Microsoft Office
• Powerpoint
• Organizational Skills
• Training
• Call Center
• CSR
• Customer Care
• Customer Support
• Data Entry (4 years)
• QuickBooks
• Office Management
• Childcare
• Recruiting
• Administrative Experience
• Accounts Receivable
• Accounts Payable
• Payroll
Certifications and Licenses
Food Handler Certification
Assessments
Sales skills — Familiar
March 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Familiar
November 2019
Responding to customer situations with sensitivity. Full results: Familiar
Business math — Completed
November 2020
Measures a candidate's ability to use basic math to solve problems in a business context. Full results: Completed
Customer service — Completed
November 2020
Identifying and resolving common customer issues
Full results: Completed
Work style: Conscientiousness — Familiar
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Attention to detail — Familiar
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Familiar
April 2020
Applying customer service skills in a call center setting. Full results: Familiar
Written communication — Familiar
March 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate