Dental Assistant Customer Service

Professional Summary

Skills

Experience

ANACAONA LORA

**** **** *** *** *], Norfolk, VA 23518 (H) 757-***-**** ******************@*****.*** Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of the team. Proven ability to work in a fast-paced, high-volume environment.

Hardworking food service professional able to work well with team members to prepare and deliver meals in [Type] settings. Efficiently operate under pressure to meet high-volume needs. Skilled in relating to customers and maintaining food safety. Successful Lead Server enthusiastic and personable about contributing to team's development and success. Able to cope under pressure and deliver excellent service. Support other team members in meeting customers' needs and representing restaurant's brand in all customer interactions.

Liquor and wine service Food inspection

High-volume dining Quality control

Wine pairings Menu memorization

Customer service Food and beverage pairing

Restock shelves Food safety management

Cleaning and sterilization Team leadership

Process payments Deliver food trays

Food safety Fluent in Spanish

Server, bartender 05/2015 to Current

Chick's Oyster Bar – Virginia Beach, VA

Answered phones and took phone orders for customer pick up or delivery. Greeted all guests with a smile and friendly greeting. Entered orders, delivered food and beverages, and processed payments. Transported food products, cleaned tables and counters, and stocked dining room supplies.

Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.

Upheld high sanitation and safety standards while delivering and serving food. Assisted guests with making menu choices.

Fostered a fun atmosphere and family-style work environment. Education

Kept work areas neat and clean to maintain safe environment. Completed orders by totaling the checks and processing payments. Maintained and modeled high standard of efficient customer service to server staff. Assistant manager 03/2012 to 04/2015

Black Angus Restaurant – Virginia Beach, VA

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Developed and maintained effective working relationships with team members, management, and customers.

Ensured all customers received friendly, quick, and efficient service. Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers. Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store. Stayed current with all store initiatives and communications, sharing with associates as required.

Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.

Dental assistant certificate: Dental Assistant Apr 2012 Practical Dental Assisting of VA Beach - Virginia Beach, VA Associates: Industrial engineering Apr 2007

UASD Universidad Autónoma de Santo Domingo - Santo Domingo, Distrito Nacional, Dominican Republic

Graduated with distinction.

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